Could not have been better in every aspect. Staff was courteous and helpful. Grounds are immaculate. Food and drink were excellent. Location was convenient. Views were terrific. Loved all the botero sculptures and artwork. The battle for chairs around the many gorgeous pools could get a bit cutthroat at times, but, other than that….

Just a beautiful place.

Was not five star property. The extortionate cost of basic amenities left a bad taste in our mouths for example, $65 a night for parking is the highest I have ever heard of and I travel all the time! The sun loungers and beach chairs are included in the $55 per night resort fee but you need to be in the line of people reserving them at 7am every single day. They are all reserved by 730am and then you lose out for the day. Beach chairs are few and far between in 8 days I asked twice daily and nothing was available. Had to sit on the sand on a towel or, rent a beach lounger for $150. For a family this adds $300 per day. The pool bed situation is out of control. Beds are jammed together forcing people to rent poolside cabanas starting at $800 and up to $3200 per day! Sadly, despite the beach and surroundings being lovely I wouldn't return. The Four Seasons and Andaz are much nicer with plenty of room and much more relaxing. Sadly, we were incredibly underwhelmed at the Grand Wailea. The spa is incredible and has the quality wow factor. Prices range from $200 but lovely service.

I was disappointed with the experience. The service was below average, and the room did not meet the standards expected of a 5-star hotel. Overall, it was not worth the price. I’m giving it 2 stars.

Too many people

5 pm is to early to close the pool bar

Very nice resort and everyone was super friendly

The slides and pools are the best for kids Property felt old and nothing like a 9 figure renovation We went to four seasons or Andaz for every meal bc the restaurants sucked and were terrible value for a high price

Expresso coffee

The property is amazing! The pools are gorgeous. The beach entry pool was used by mostly children and their parents. It could have been Cleaner. The floors of the hotel were dirty by the elevators and stairways. A cockroach was found in my room

It was our honeymoon and we couldn’t get in contact with the kitchen for over an hour. They currently have a capacity issue. Not enough support for the people there.

This hotel wasn’t the usual Luxury you’d expect from a Waldorf Astoria. The rooms are very outdated. Room service needs to be more aware of stained sheets and towels. I had dried blood on one of my pillow cases and towel with an old make up stain on it. The TV in the room is old. Not a smart TV. There’s no mini bar. They have a refillable bottle water system. You get two bottles of water and have to refill them at a water station, which would be no problem if they had a refill station on every floor or even near your room. I’d walk a mile to refill the water bottles multiple times a day. As far as the restaurants go. Olivine was great the first night I had it so I went again a couple days later and it was terrible. All the restaurants close by 9. Room service closed by 9 also. This place Nickel and dimes you for everything. I paid for an ocean view room and I had to bend over the balcony and look over a building to see the view. I asked to switch rooms to an actual ocean view. I was told that’s a deluxe ocean view. $100 more a night. Of course I did it. You want a beach lounger another 75$ for a half day. Other then the room situation and my other complaints, I have to say the grounds are absolutely beautiful. I hope they try to class it up a little for the price people are paying to stay there. I’d stay there again, but I would definitely want a huge discount if I did. If not I’d just go down to the Fairmont or Four seasons.

The pools are spectacular. Best we’ve ever enjoyed.

Amazing resort.

This property was quite a disappointment. Our room was so dusty, clearly not cleaned recently. The safe battery was out and the mini fridge did not work and had to be replaced. Our hand soap was never replaced. Our room was not cleaned until late afternoon which was frustrating. At the pool, cups with alcohol were everywhere around the pools and hot tubs. This is extreme negligence since there were kids everywhere. The staff was not friendly and we were not greeted with a lei or guava drink or any of the perks one would expect at a 5 star resort. I truly do not know how this resort is rated 5 stars. There were no included beach chairs which were advertised when we booked. Rather, they offered mere Tommy Bahama folding chairs which were all signed out before 9 am everyday. They had maybe 20 or so of these chairs on the beach which is insane based on how gigantic this resort is. I highly advise splurging the extra money for the Four Seasons, for that is a true 5 star resort. The best part was that the pools were heated and the location was great but besides that it is a very overrated resort.

Beautiful, well maintained, best pool on island.

Great place to stay

loved it

Absolutely beautiful resort. Great restaurants and shops close by. Will definitely have to visit again.

Beautiful place nicer than the pictures Shops and restaurants a little pricey but worth it