Holiday Inn AUSTIN-TOWN LAKE, an IHG Hotel

V

Was informed after check in and getting settled in that there was no hot water to our half of the hotel so had to take a cold shower

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Staff was attentive and friendly.

Excellent

The rooms are outdated. The room heating was not working, the bathroom tub was rusted. We were moved to the "updated" section, only update was a new shower. Weird location of hand soap, far from sink.Floor was not vacuumed, heating unit very noisy, traffic on 10th floor very noisy. Clock in room was 3 hours ahead causing confusion in the middle of the night. Food very average. Barmam was very pleasant and helpful, personnel in general doing the best they can with the issues cause by building age.

I’ve chosen this location several times and enjoy it. Good rooms, fair price, cordial service, and good location.

The room was facing the freeway so if you need a quiet room, this is not the hotel for you. All night long, traffic noise. The ice machine on the 12th floor was across from my room, in the hallway - did not work. Had to visit a separate floor for ice. The ceiling had noticeable damage and a large square section of the ceiling did not match the rest of the ceiling. Water damage above the closet had not been repaired - there was either water damage or black mold on the ceiling. The thing that kept me awake more than traffic was the heater clicking on and off. It dropped just below freezing last night and the heater would kick on with a loud CLICK - drown out the traffic. Then CLICK to shut off and...I could hear the traffic again. IMPOSSIBLE to sleep. On a positive, front desk staff was super friendly - fantastic location if you're visiting downtown, free parking is a plus. Bed was super comfortable and clean. Bathroom was extremely clean.

Super awesome surroundings clean area’s tons of parking, and close to everything fun

It was a wonderful stay and the staff was really friendly

The bathroom could be improved. It still has old fittings. Hot water was not working in my room.

Perfect for new years eve downtown

Nice check

This Holiday Inn feels semi upscale but the location is the best. Easy access in and out. I say semi because at one time this was THE hotel to stay when in Austin within walking distance to Town Lake and downtown. Meanwhile the only suggestion are the curtains. They are about as old as this hotel, when you get a room with the lake view, you want to be able to open these curtains to enjoy. Replace them and the tracks they are on. Otherwise I would have rated you 5 stars.

Front desk staff superb. Courtesy driver outstanding!

Great front desk staff. Top floor room needed TLC

Road noise in room is horrible. The rooms are tiny & very old. Place needs to be updated asap.

Absolutely loved this hotel. The lake view room was amazing. Had issues with the A/C but staff was quick to fix it. Will definitely be back!

We love the lake view and the customer service in general.

Daily room service was awesome. Easy check-in. Friendly staff. Very pleased.