Holiday Inn Express & Suites BYRON, an IHG Hotel

It took over 25 minutes to check in because desk employee could not get the software to process my credit card. She was extremely apologetic and followed up with a call to the room to make sure we were satisfied after she upgraded us to a suite. There were 2 other guests trying to check in ahead of us and they had difficulties with check-in. They stepped aside for us to try to check in and then as I said it was over 25 minutes until we had a room key. She was on the phone with a supervisor (?) the whole time trying to get the problem resolved.

Everyone from check-in to the breakfast hostess went out of their way to make our stay was perfect. The bed was amazingly comfortable.

We stayed here on our drive to Florida. The staff was amazing and friendly. We will put this down as a place to stop the next time.

Everything ok @ check in

Quiet and comfortable with a QUIET heater that kept the room at a comfy temperature.

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After a long stressful driving day, it was comforting to know that an outstanding and comfortable room would be ready for us. The breakfast was great!! Thank you for providing a quiet, clean, and restful stop.

We had only one complaaint, and that was not fault of staff. People checked in at 2:30 am and were so loud they woke us up we put in earplugs so we could gp back to,sleep

Hot water not hot enough

We’ve stayed at other properties in the Byron / Warner Robbin’s area and this Holiday Inn Express was the best so far. The staff was helpful and courteous, the breakfast was good and the overall property was quiet.

I love the cleanliness of the property and rooms. Front desk staff were polite and friendly. Cleaning lady was rude knocking trying to open my door even with the do not disturb sign on the door. Two days in a row she did this and she try calling my room l didn’t answer.

I was sent an email asking to give a review so here it is. We made reservations for this hotel (two rooms) the night before and in anticipation of our long road trip from Ohio to Florida. While on the trip, one of our children became very ill. We decided we either needed to stop straightaway (we were still three hours from the hotel), or simply power through to home. I called the hotel to see if I could cancel given the circumstances, as no one wants to be sick at a hotel, and no one wants to be around germs or hear other people and other rooms being sick. We were told that their cancellation policy was that they cannot refund us for either room. They were firm and under no uncertain terms we would be charged for both rooms. After much discussion, we decided to do the right thing and simply go home and pay for the unused rooms. We felt it would be wrong to expose all these unnecessary people (other guests, cleaning staff, etc) to the sickness…so we did the right thing even though we lost money. I can only hope that the manager one day receives the same type of empathy and grace that we received from her. Given the holiday season is upon us, I’m pretty certain the Grinch works at this Holiday Inn.

enjoyed our stay. the kids had a separated room with bunk beds that was nice

I booked a king room through Expedia but the hotel only has 2 queens. Other than that everything good.

Easy to find, very clean and cozy room. Nice towels and a soft bed.

All of the staff were friendly, and treated everyone I seen with the same kindness.

I had some trepidation b/c other reviews mentioned a musty smell. My room was very clean, smelled clean and fresh, had great lighting, a desk, and loads of outlets (USB and standard). Car charging, gym, free WiFi, instantly hot water. You really get your money's worth.

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Breakfast was really great. Clean place all around!!

Had to make a few last minute changes to the reservation and the staff was more than accomidating given the circumstances.