Homewood Suites by Hilton Raleigh/Cary

Woke up to a half-flooded room. Water was pouring out of the ice-maker in the kitchen. I notified the front desk, but took over 2 hours for someone showed up to turn off the water. I had to empty a pot of water every 3 minutes for over an hour before I had to leave. I suspect water probably leaked into the room below but I don’t know. We were given a new room later that morning. I was informed that no adjustment to my bill could be made because I booked with Expedia. I am kind of disappointed in the hotel and Expedia. Otherwise I like this hotel and the staff was very friendly and helpful, although no maintenance engineer on the staff after hours evidently.

Great location, quiet and very helpful and friendly staff.

Quiet, well kept hotel.

A visit from the home office and a new PIP is in order.

Safe,

It was adequate for a one night stay. The bed was so uncomfortable that we were up at the crack of dawn and heading home from our holiday visit with family. We always book with a Hilton property because we travel with a small dog, and this is the first time have ever been disappointed. They need to upgrade their beds. As a Hilton property, they can do better.

I had old blood stains on my sheets and the furniture was old and in some cases falling apart.

We had a great experience here. The hotel is well-maintained and tucked away off the main road. Our room was quiet and clean. The king-size bed was super comfortable and we were pleasantly surprised to find a ceiling fan in the room which we like having on at night. The staff was very attentive to our request for extra blankets and pillows for the pullout couch (the mattress was awful, but sleepable). We had our dog with us and it was nice to find a hotel that could accommodate her where there weren't a lot of other dogs around. Would definitely stay here again!

Very dated. Room musty and damp. Minimal service. TV barely adequste

.

The hotel was nice looking outside and in the lobby. The room was spacious and clean. It was comfortable but the furniture was dated as well as the bathroom. Once the hotel updates the room it'll be great. Hotel staff were friendly. Breakfast wasn't the best. Washers weren't working. Overall it was a good stay especially for the time of year with the NC State Fair and all

Room not as clean as it should be. Shabby furniture and tiny room. Rips in curtains. Check in did not mention we needed to ask for maid service.

Nice hotel. Very clean

This is a beautiful hotel has a very cozy cabin type feeling. I really appreciate the commentary breakfast and manager’s reception. Way to go above and beyond. I’m looking forward to staying here many times over.

Good experience overall. Staff was friendly and helpful. Room was clean in the touch areas. Generally well maintained. Some of the standard issues that you deal with in hotels that have been operating a while surfaced. No deal breakers for sure, but I've always wondered why hotels don't either pay housekeeping a little more to look for little things or bring in a helper/ trainee to help maintenance with the little things. Like alarm clock batteries that leaked long ago. Alarm clock was unplugged, presumably because they thought it wasn't working since it was plugged into the switched outlet. Working clocks are still important to some guests. A pile of popcorn behind the nightstand (that wouldn't have been even noticed if the clock worked) that then makes you question the real cleanliness of the room. No clock in the other bedroom. Just stuff, but easily avoidable stuff.

The fact that I and my family felt at home, breakfast was remarkable, staff was hospital and the staff was so helpful. We love it... thanks 😎

This is an out-of-the-way hotel. Front main Entrance was blocked due to road closed. I noticed a lot of deferred maintenance, broken sidewalk ground lamps were broken. Staff was very accommodating. Has a wonderful fireplace and grand staircase, meeting rooms, could be a nice wedding venue with the right decorations.

Stay was fine. Room was ok but bathroom was extremely small

The pool was beautiful and it was central to wherever we wanted to go!

Nice setting. A little run down.