quaint, beautiful and magical around Christmas time! Loved loved loved it!

I’ve been a few times and always love this property.

Only luke-warm water in shower. The heating and air conditioning unit was loud and shutting off and on all night to regulate temperature. Kept us awake or woke us up every time.

So amazing! Beautiful property

Love it as a special place

The property was lovely. We stayed in a king bungalow. The room was well designed and well appointed with nice touches such as a toto toilet, dyson air blade, and nice nespresso. The gardens and common areas were gorgeous and well kept. Food at the bar and restaurant was slow. Very slow. All three times we dined on property were problematic. At lunch, we waited 30 minutes for our entrees after getting the salad. At dinner, we waited 40 minutes from starter until second course. Things happen in the kitchen, but we were disappointed with how the staff simply ignored the problem, leaving us to repeatedly remind and inquire about our food. A simple, "we apologize, our kitchen is backed-up" would have been nice. You'd expect more polished service at this level of hotel. We also had a check-in hiccup where a proper credit card wasn't placed on file, causing the waiter to come back and say out loud "your credit card has insufficient funds" upon charging lunch to the room. They could use some training on how to talk to guests. The experience was quite crude. The front desk had forgot to assign a credit card for incidentals. I also shared this information with the hotel via their survey feedback. It has been over a week with no response. I find this disappointing.

Wonderful Experience, can't wait to go back

This has always been one of our favorite hotels, but this time they fell very short of their previous standard. We had no hot water in the shower on our first morning and had to cancel brunch plans and reschedule. While they fixed the problem after several tries, the water never really got warm enough. Our room was near a loading dock and we were awakened early each morning by delivery trucks. The service in the on site restaurant was horrible, took almost an hour to get food. Having to pay for self parking was ridiculous and there were very few spaces available. The manager removed the parking charges for us since we had so many issues with the hot water during our visit. We found that they had added many high end items to the room- like an automatic bidet and Dyson hair dryer, but I think this just added to the price tag on the room and didn’t add any extra value. We will not be returning.

Great amenities!

The room was average at best with a big price tag. No room number was even on the door. Flooring was waffling and cheaply done. I was shocked honestly at how poorly the entire experience was. I was gifting myself with a nice night at a nice hotel on my business trip, boy was that a mistake.

Excellent stay.

Fabulous breakfast on the terrace

Room 216 was in a gully. Stairs everywhere. Room not well appointed. One vanity in bath with no place to set items. Only small mirror No place to sit down with makeup etc. Service in restaurant very slow. 30 minutes for drinks to arrive after ordering. Food at Lillian’s was very good. The Inn is not worth the price they charged for our Junior Suite. Poor value for price. Probably won’t stay there again.

Fabulous hotel, beautiful room…extremely nice staff from valet to restaurants. Great get a way from L.A.. 2 hour ride. We’ll be back:)

Stayed for my birthday and had an absolute amazing time. We were in a prestige bungalow and utilized the fire place in the patio for smores one night. During the day we played out by the pool and had amazing drinks with pool food. The spa has been the best deep tissue experience I have received in a very long time. Beautiful cafes are located a short three minute walk just outside the property. Would stay here time and time again for a home away from if you are from Southern California.

Great property. Great shower.

Great hotel, we will be back!!

Beautiful, quaint and peaceful resort… Rooms have been nicely done… Need to update the pool and Jacuzzi area. Love the surrounding town and people!

Beautiful hotel very private and calm . Nice pool even though I would ha e leas cabanas for rent as they were mostly empty and take up one all side of the pool. Staff is great and restaurant is very good over looking the grounds Will come back for sure

Great hotel very well appointed and good location