Excellent

Great location, restaurant is great. Bartenders were fantastic. Complimentary happy hour is a plus!

Excellent location, small but nice room (decent size for city hotel). Free coffee and happy hour was a nice touch, and staff very nice. Pretty good value for the money. We noticed a lot of dogs, which we liked but others may not.

So close to everything on fisherman’s wharf. They do a fun happy hour - free beer, wine and a mixed drink option. Rooms are spacious and you also get free bottled water everyday. I would definitely stay here again and recommend this property. :)

It’s a good property overall.

The hotel is clean and in a very convenient location. The lobby staff is very nice. One downside is that the room we stayed in faced the street and a bit noisy in the morning.

Great hotel! Free coffee in the lobby in the morning.

This is a great hotel with a cool vibe. The staff is excellent and they atmosphere in the lobby was great (DJ, drinks). The rooms are clean and well appointed but the walls a little thin as we had to put up with a loudmouth next to our room. The hotel is in a great location with many walkable must sees not far away.

All was great, except the overnight parking charges, which was too high.

Very impressed! Loved the area right next to the tram! Also they had a happy hour that was free from 5-6! Would stay again!

Very helpful and friendly. Loved the free coffee and happy hour

Really nice!

Had a great stay at the Kimpton Alton, though parking was an issue. Parking at the property was very expensive, and parking lots in the vicinity were not the safest.

Location was ok. We were placed in a first floor room which was dark and not as nice as shown on the website. The valet parking system was spotty.

Good location

Really made my Family feel like it was the Holiday Season, even away from home

Looks nothin lkke the photos. Basically a motel.

Some of the staff is rude

I rarely write hotel reviews, but since I booked this stay based on others’ reviews, I felt it was important to share my experience. The more time I spent at this hotel, the more confused I became about the glowing reviews on Expedia. The key takeaway: lower your expectations. This is not a luxury hotel. It’s an old property that’s been renovated. The rooms are small and basic—a bed, a desk, and minimal light. The gym is just a small room with a few machines. Amenities are sparse, making this better suited for a business trip than a vacation. Unfortunately, my experience was disappointing. I booked for my wife’s birthday based on Expedia’s high rating, which also falsely claimed the hotel had a spa (it does not). Upon arrival, the lobby looked nice, but the walkways revealed the building’s age, and there was a weird, old smell in the hallway leading to our room. Our ground-floor room was small, and dark. We politely asked the front desk to switch rooms, only to be met with rudeness. The staff member scolded us, saying, "You don’t do that to a hotel," and acted as if our request was a major inconvenience. Eventually, she reluctantly moved us but continued to lecture me. The new room wasn’t much better—the TV didn’t work, and while the engineer who fixed it was kind, it added to an already disappointing first day. This is, at best, a 3-star hotel. If you’re looking for a comfortable, luxury stay or plan to spend much in the hotel, I’d advise against booking here.

One of the worst customer service experience I have had in years with hotels in general. Very rude front desk staff at check in and no idea how to manage my reservation with one confirmation number but 2 different rooms under 2 different names. Only one person to bring luggages and he was a break for a long time. I had to ask manager to find someone to bring all the luggages up which normally I would just do it myself but this time there were a lot and I was by myself with 4 kids. I don't recommend this place to anyone.