Staybridge Suites KANSAS CITY-INDEPENDENCE, an IHG Hotel

The room had not been cleaned at all. The sheets were dirty and the bed was not made. There were used towels on the counter and trash on the bathroom sink.

Came from out of state for a family funeral. Had ask for an earlier check in was told we could. Kevin desk clerk at check in wouldn’t let us check in early and was very rude. Will never be back.

Half of this hotel is housing migrants. We used to stay here and it was very nice- now totally different, felt unsafe

Food was good. The setup with 2 bed rooms, living room & kitchen was great. Maintenance on the room was terrible. We had to call for 4 things to be fixed and didn’t bother with a couple more.

We chose this property because of the reviews, but, it was disappointing at best. Our room was NOT clean. The last persons trash was in the can of the bathroom, “his or her” hair on the sheets, and in the shower after they shaved! Tiles missing in bathroom and mold behind them. Ceiling was bubbling and had mold/mildew. Sinks in bathroom did not drain. Went to front and had to get new sheets and remake our bed ourselves to avoid sleeping on the other persons hair. Again, we are realistic that this is not a high end place, but, their had to be better rooms.

It was convenient for me and my family.

Everything was great. We stayed an extra night because of the weather. It was an easy process. Thank you, Kevin!

Excellent

I enjoyed my stay. Easy access to hospital.

The property was clean

Nice room Very clean Beautiful courtyard & nice pool Disappointed that the hot tub was not working

Was in a nice location, lots of restaurants, and stores around. 10 minute drive to Arrowhead stadium. Breakfast has good selection of options. Pool was outdoor only, had lots of seating. Only things I can complain about was bathroom door didn’t lock and ice maker leaked into the refrigerator are, otherwise hotel was very nice.

You should have an ice machine so when peoples ice makers in their rooms don't work, they can have some ice. Also, no forks for the breakfast makes it pretty rough to eat anything but cereal. Shower and Sink in the bathroom have no water pressure. Which makes it hard to take a shower or even wash your face. Brushing your teeth, you might as well use the tub since it was the only place that had any pressure in the bathroom.

Its was great, the clerk was great, she was very helpful. The room was perfect for the price. Plenty of choices to eat and shop.

Room was awesome for a large family. Condition of the room wasn't awful but could use a little better cleaning. Shower didn't have very hot water. Staff friendliness could use some work. Don't be late to breakfast, she takes it down at a little after 9 and will not refill things. Hot tub was broken. For the price I paid this place could have been better with more to offer.

I am extremely disappointed in the hospitality from start to finish. EBONY at the front desk was incredibly rude. When I walked up to the counter there was a group in-front of me and a group behind me I have no problem waiting my turn. Ebony was extremely nice to the family in front of me explaining all of the times for the pool and breakfast and directing them to their rooms. When it was my turn there was another lady who seemed like she was in training who asked me my name and that was all. I was never asked to show my ID or even a credit card for payment. She handed me my one card and Ebony whispers to her she only getting one in which I didn’t say anything because I know I could make it work. After handing me my card neither said anything to me explaining where my room was where breakfast or the pool was NOTHING she starts yelling at the family behind me to help them with whatever they needed. I stood there maybe a minute in shock mainly because they didn’t ask for my ID or credit card and then eventually I asked was I finished and she said yea your good so I walked off because I didn’t want my stay to be any worse. Well today comes for check out and my itinerary from Expedia states check out at noon which I agree is odd but about 10:45 I got a knock at the door with a rude guy asking about us checking out I told him what my itinerary said about noon and he stormed off. So we quickly packed up to leave. When my husband was loading the car he could hear the people at the

Hotel had friendly staff.

Clean room and staff was very nice

Great place to stay. Suites were very clean and home like experience.

We were on our way home from St. Louis and needed a hotel with an ev charger. Booking and check in went smoothly. Our car charged at the ChargePoint Charger outside for $11.05 overnight. The room was spacious and comfortable. Breakfast was really good with many dairy-free options.