The host was friendly but not very helpful. Everything was going fine until the second night when a sudden, heavy sleet hit us in the middle of the night as we had just gone to sleep. Ice pellets somehow managed to cause a crack on the roof and started to fall down on our mattress. We called the host around 10 times to change the room but she never picked up, so we ended up going back to sleep in a corner of the room waiting for the sleet to cease. The next morning the host told us her phone broke down, however we had just called her 2 hours earlier for the lack of hot water in the bathroom, so that whole thing was quite questionable. Admittedly we were unfortunate to be there during a sleet, but the host should have provided prompt assistance during such emergency situation. Old falicities were also part of the problem.