This information is not to criticize the hotel, just want to make suggestions to make the hotel better 1. The location of the room is on a high floor, this is not a problem. The ominous thing is that there is no elevator or any other device used to move the luggage from the ground floor to the high floor, While I use a large suitcase 28" (more than 20kg) I was forced to change the room downstairs. Ground floor 2. Room change fee: Room is empty but when changing room, it will be charged 200,000 VND @@ 3. Room smelly, musty smell when checking in, must deodorize before entering room 4. Bad car rental service worse than bad words Old rental car, running, has an error that says the engine is hot, has to stop. I have reported to the hotel but no one can help. I also enthusiastically helped, ran to the repair shop The nearest car added more cooling water. When I checked, I found that there was not a single drop of cooling water left. I reported the cost to the hotel and was supported for a refund...... car repair @@ 5. At noon that day, I went back to the front desk friends to support refund but did not see the manager or the hotel owner intending to change the car for me. I had to use that car to go to Grandworld from afternoon to evening. There was an error message, but I didn't notice it because the backpack was attached to the car and obscured the view of the engine heat indicator light. Nearly 22:00, I came back from Grandworld and continued to have the above problem. About 2 minutes away, I had to stop for 3-5 minutes to cool down, I was so frustrated when I arrived at the old airport that I reported to the hotel and met the owner of the hotel. The hotel owner just waits to ask the technician. While waiting, I started the engine and continued driving. Fortunately, the car ran out of heat at that time. I ran to the Night Market. The engine continued to overheat and had to stop, only then did the hotel owner tell me where to run to change cars. I wait for the heat to cool down to continue running. Fortunately, I arrived at the hotel at nearly 23:00. The road is only 20km, I ran for nearly 60 minutes. When I got back to the hotel, I complained that the hotel did not have any plans for me when I had a problem while the money was collected at check-in. 6. According to the car rental contract I signed with the hotel, I can rent a car for 150k/24 hours. I rented at 9:30' on April 30 and if according to the contract, the rental period will expire at 9:29 am on May 1. That morning I needed to buy things urgently, it was about 7:30 am but the car was taken because of an error, I asked to help the car move in 15-30 minutes, the receptionists were enthusiastic to support but when it came time to accidentally, the owner doesn't seem very satisfied. Fortunately, at that time, there were 4 foreigners who had already returned to the car, I was able to borrow it and pay it back within 30 minutes. The road I went was from the hotel to the night market about 2km, but seeing that the car had no gas, I still added nearly 1 liter of gas to the car. After complaining a lot about the fees and services from the hotel, I was "supported" for free of the car rental fee. 7. The air conditioner is too hot. I turned on 18 degrees all night but still hot. Maybe long time no maintenance?