Booking with money paid a week before the date, and yet we still had to wait about 30mins at the counter while all the walk-ins got to go in sooner, and the others who had pre-booked had to wait for us because the counter people said that there is no booking under our name from Traveloka. Going in, we had to wait another 20mins for the swing tickets because our booking wasn't in the system.
Should have just walked-in like everyone else and saved ourselves the trouble.