8.4
Very Good

From 953 reviews

Cleanliness

8.4

Room Comfort

8.4

Location

9.4

Service and Facilites

8.8

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Traveler Reviews Crowne Plaza Resort PHOENIX - CHANDLER GOLF RESORT, an IHG Hotel

Number of reviews per page
20
40

Top reviews

James

6.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Was not offered a baggage trolly, had to ask an employee passing by, took awhile for delivery. The heating system in roomn105 was so loud we turmed it off overnight then upped the thermostate early. No microwave in an expensive resort? I requested one at the front desk. Refrigerator was off when we arrived, had to adjust ourselves. The floor of the special needs access shower was very slippery and dangerous. Upon departure we neefef s baggage trolly, when I tried to use the room phone to call the desk I found the phone did not work, it was not connected. Called on my cell. Leaf blowers snd hedge trimmers were loud outside oir patio at 8 am very annoying.
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Taylor
icon-Leisure with Friends
Leisure with Friends

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Check in staff was very friendly, rooms are quite large with a king sized bed and a couch. Walkable to tons of restaurants and bars
Felicia

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

The property is beautiful and all stage was very attentive! Breakfast and the service at AJs was lovely! Perfect solo staycation
Zachery
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Great staff; Well-kept grounds; Clean rooms
Mary

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

This was the perfect place for a getaway. The pool was perfect and the hot tub hit the spot at night. The nearby restaurants were a bonus.
Penny

6.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

It was ok but definitely noisy and no microwave
Renee
icon-Business and Leisure with Partner
Business and Leisure with Partner

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Love this hotel!
Jillian
icon-Leisure Family
Leisure Family

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Lovely place in a great location. However upon checking into our room and getting our bags out of the car the room was covered in black pet hair. There was hair on all flat services, including in the sheets. There was also a musty smell in the room. I called the front desk and was easily moved to a room two doors down from the origonal room. The new room luckily was clean and did not have a smell. I am grateful for the fast response to change rooms, but was sadly thrown off because how dirty the first room was.
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Dustin
icon-Business
Business

2.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

I tried to check in early and the front desk person said not for 2 more hours. I came back two hours later and the next front desk person said it was done but not approved by management. He took my number and said he would call or text me and never did. I waited an hour and half and went to the front desk a third time(now after regular checkin hours and they said it still want ready. i complained and they switched rooms to get me checked in.
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Verified traveler
icon-Business
Business

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

I didn’t like the layout of the hotel. I was there for an elegant evening corporate party. I got a room at the resort. The rooms are on one end of the resort and the ballrooms on the other end. So, walking to the event was torture in an evening gown and heels.
Matthew
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Friends and Family

2.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

We got our room and the sliding door had no screen door and the window did not open. We also did not receive the breakfast coupons we paid for. The morning we checked out we had maid service knock on our door at the rosey hour of 8am. Why would a room that is checking out need room service? Hmm. Called the front desk to ask why they knocked and got the answer ‘oh not sure’. Then 30 minutes later a maintenance man also knocked on our door. When we answered and asked why he was knocking he just shrugged and walked away. Horrible service and just avoid if you can.
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Tarah
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Business and Leisure

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

It was just okay.
Charles
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Could use some USB outlets in the rooms.
Steven
icon-Leisure with Friends
Leisure with Friends

6.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Great location, great staff, but the rooms are very tired. Some rooms on the ground floor are undergoing renovation which is appropriate.
Amador

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Loved it, great hotel and staff.
charles
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

We enjoy the stay.
Cheri D
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

David from Texas at the front desk was friendly and helpful!
Cynthia
icon-Business with Partner
Business with Partner

6.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Lobby area was very nice, room was towards back and not as well kept up. Arrived at 5pm, it was getting dark and could barely find the room. Once lights came on, no lighting in the back area. The shower was clogged and our room was not serviced during stay. Could use updating to match lobby vibe.
Lisa
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

The property was clean, well kept and visually stunning. Location of hotel ideal in Downtown with easy walking distances to dining, shopping and bars. Highly recommend this facility.
Joanne
icon-Leisure Family
Leisure Family

6.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Remodeling rooms lots of workmen all Over. Room was average. Wallpaper coming off wall in bathroom. Fan in bathroom noisy. Long walk to lobby.
Number of reviews per page
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