Overall Ratings & Reviews Crowne Plaza Resort PHOENIX - CHANDLER GOLF RESORT, an IHG Hotel

Excellent on every count. And i will be back when I'm next in town.

the location is the largest plus. parking was easy, rooms were clean and the staff was extremely friendly and helpful. the hotel is old and sprawling, but thats part of the charm. only drawback is that one of my rooms had the payment dropped from online... a little confusion when i gave a 2nd card for incidental coverage. i had to pay full price for the room while it was being fixed. havent received an email about a credit yet.

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Was not offered a baggage trolly, had to ask an employee passing by, took awhile for delivery. The heating system in roomn105 was so loud we turmed it off overnight then upped the thermostate early. No microwave in an expensive resort? I requested one at the front desk. Refrigerator was off when we arrived, had to adjust ourselves. The floor of the special needs access shower was very slippery and dangerous. Upon departure we neefef s baggage trolly, when I tried to use the room phone to call the desk I found the phone did not work, it was not connected. Called on my cell. Leaf blowers snd hedge trimmers were loud outside oir patio at 8 am very annoying.

Check in staff was very friendly, rooms are quite large with a king sized bed and a couch. Walkable to tons of restaurants and bars

The property is beautiful and all stage was very attentive! Breakfast and the service at AJs was lovely! Perfect solo staycation

Great staff; Well-kept grounds; Clean rooms

This was the perfect place for a getaway. The pool was perfect and the hot tub hit the spot at night. The nearby restaurants were a bonus.

It was ok but definitely noisy and no microwave

Love this hotel!

Lovely place in a great location. However upon checking into our room and getting our bags out of the car the room was covered in black pet hair. There was hair on all flat services, including in the sheets. There was also a musty smell in the room. I called the front desk and was easily moved to a room two doors down from the origonal room. The new room luckily was clean and did not have a smell. I am grateful for the fast response to change rooms, but was sadly thrown off because how dirty the first room was.

I tried to check in early and the front desk person said not for 2 more hours. I came back two hours later and the next front desk person said it was done but not approved by management. He took my number and said he would call or text me and never did. I waited an hour and half and went to the front desk a third time(now after regular checkin hours and they said it still want ready. i complained and they switched rooms to get me checked in.

I didn’t like the layout of the hotel. I was there for an elegant evening corporate party. I got a room at the resort. The rooms are on one end of the resort and the ballrooms on the other end. So, walking to the event was torture in an evening gown and heels.

We got our room and the sliding door had no screen door and the window did not open. We also did not receive the breakfast coupons we paid for. The morning we checked out we had maid service knock on our door at the rosey hour of 8am. Why would a room that is checking out need room service? Hmm. Called the front desk to ask why they knocked and got the answer ‘oh not sure’. Then 30 minutes later a maintenance man also knocked on our door. When we answered and asked why he was knocking he just shrugged and walked away. Horrible service and just avoid if you can.

It was just okay.

Could use some USB outlets in the rooms.

Great location, great staff, but the rooms are very tired. Some rooms on the ground floor are undergoing renovation which is appropriate.

Loved it, great hotel and staff.

We enjoy the stay.

David from Texas at the front desk was friendly and helpful!