Service and location 5 stars, for the very nice staff and the great location near to the train station and city center, plus the proximity to the mall. The application was also nice, we checked out online and you can interract with reception through it (e.g order towels, room service, etc)
Only 4 stars for the room, which overall we enjoyed in our 6 nights stay. It was good, but there are a few things that could be improved:
-Room cleanliness: it looked clean at first sight, but later we noticed hairs both in the room and bathroom. And not just a couple. There was also some dust on the dresser hanger, and the WC didn't have the desinfected seal.
-We didn't hear any noise, except the closing of our neighbours' doors; for some reason if one person stays in the room and the card is placed in its socket, and another person leaves the room, you cannot press the door handle from the outside so you have to "slam" the door when closing it.
- Maybe a silly thing, but if you wanted to use the water boiler, you had to move it to some other place where you could plug it in.
- Last but not least, the most bothering thing maybe, the rooms didn't have toilet brushes, which honestly I've never encountered anywhere in my life. Luckily the mall was very near so I went and bought one, but really no one should have to do this at any hotel ever, especially at a 4* hotel. So if anyone in management is reading this, please consider "upgrading" the bathrooms with toilet brushes.
All in all, it was a good stay which I recommend and I would gladly come back here 😀