Fom Ms. Ngoc is very nice, and gave me late check out even though the hotel is super busy, all staff is very nice and helpful, room is big and comfortable with Japanese standard. Breakfast is perfect taste and have some healthy Japanese food. From old town to the hotel can walk around 20mins and 5 mins by taxi. I recommend the hotel for both business trips and leisure trip. We will come back again. Thank you very much. NP

It's okay, but I think the staff is not very responsive. I have to carry my own luggage to the room. A suitcase is nothing, but when I go to other hotels of the same level, I notice that people often carry my luggage for me. The remaining services are clean and suitable for the price. The hotel is right in the center, so the price is reasonable.

Good for Service and Breakfast. Room are cozy and near the central.

Tôi cảm thấy đây là một trong những khách sạn 5* tốt nhất tại Hà Nội. Là khách sạn Nhật bản và có nhiều khách Nhật bản lưu trú tại đây nên tôi thấy khách sạn đạt được những tiêu chuẩn nhất định mà hiếm khách sạn khác có được: vệ sinh, tiện nghi, ấm cúng và đồ ăn Nhật ngon. Khách sạn cũng ở vị trí thuận tiện để di chuyển vào phố cổ và cũng không quá xô bồ nên phòng nghỉ cũng rộng hơn so với khách sạn xung quanh hồ gươm.

Traveloka cũng như nhân viên tư vấn đã không làm tốt nghĩa vụ của mình

Though only stayed for one night, I enjoyed my stay in the hotel greatly. It 's located in a very convenient location with just minutes away from attractions, lake and park. The services were good and the staffs were very hospitable. Will definitely return and stay again next time.

Nice, the room is quite nice, the staff is very ok

The old room, without turndown service, the toilet is not clean, the bathroom is old and the mold is mossy

Clean, friendly staff, enthusiastic.

Good and friendly staff. Nice location

Nice, clean, luxurious, comfortable, good service

The hotel is suitable for business people. The dimsum restaurant is delicious.