8.4
Very Good

From 178 reviews

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Cleanliness

8.7

Room Comfort

8.5

Meal

8.1

Location

8.6

Service and Facilites

8.3

People often mention about Muong Thanh Luxury Song Han Hotel
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Wifi (1)
Room Space (1)
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Traveler Reviews Muong Thanh Luxury Song Han Hotel

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Customer reviews

Nguyen N. H.
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6.8

/10

Reviewed 3 week(s) ago

The hotel wifi is terrible. Full of bars but can't load, very boring compared to general standards. The breakfast is monotonous.
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Accommodation's Reply
07 Feb 2025
Dear Customer, Best regards from Muong Thanh Luxury Song Han Hotel The hotel would like to thank you for leaving a review of your experience while staying at the hotel. The hotel staff will try to improve the quality of service and facilities, and hope to serve you on your next stay. Thank you very much Mrs. Le Thi Xuan Thao - Hotel Director
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G***t
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Transit
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9.1

/10

Reviewed 15 week(s) ago

Need to change the room advance payment service
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2 people find it helpful

Accommodation's Reply
13 Nov 2024
Dear Brothers and Sisters First of all, thank you for choosing our service and for your comments. We are sorry to hear about the problems you experienced during your stay and we are disappointed that we did not meet your expectations. Our hotel would like to acknowledge your feedback and will work with relevant departments to find ways to fix the above issues. We hope that on your next visit to Da Nang, our hotel will have the opportunity to welcome you and your family to demonstrate that the things you have commented on have been improved effectively and promptly. Thank you very much and have a nice day. Sincerely, Le Thi Xuan Thao Hotel Manager
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T***g
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9.7

/10

Reviewed 31 week(s) ago

Good, the room has an ancient style. Personally, I prefer modern rooms.
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Accommodation's Reply
24 Jul 2024
Dear Customer, First of all, we would like to thank you for choosing Muong Thanh Luxury Song Han Hotel as a destination for your trip. We really appreciate that you took the time to share your feelings during your stay regarding the quality of service at the Hotel. We and our staff are very happy that you have found satisfaction and comfort while staying here. Once again, thank you for your comments. We hope to have the opportunity to welcome you in Da Nang. Best regards, Le Thi Xuan Thao Hotel manager
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T***u
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Business
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8.7

/10

Reviewed 32 week(s) ago

Poor wifi, basic TV with no internet.
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Accommodation's Reply
18 Jul 2024
Dear Brothers and Sisters First of all, thank you for your comments. We are sorry to hear of the problems you encountered during your stay and we are also very disappointed that we did not bring you the satisfaction you expected. Our hotel would like to acknowledge the feedback and will work with relevant departments to find ways to fix the above issues. We hope that on your next visit to Da Nang, Muong Thanh Luxury Song Han Hotel will have the opportunity to welcome you and your family to be able to prove that we have effectively improved what you have commented on. and promptly. Thank you very much and wish you a nice day. Best regards, Le Thi Xuan Thao Hotel manager
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Tu Nguyen
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Leisure
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7.0

/10

Reviewed 35 week(s) ago

Everything is good, but the glasses to see the view are very dirty. I can't see or take pictures. I hope the hotel will fix it so you can come back on July 13.
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2 people find it helpful

Accommodation's Reply
27 Jun 2024
Hello Guest Tu Nguyen, The hotel would like to thank you for taking the time to share your feelings about your stay at the hotel. We are very happy to read the positive feedback from you. We would also like to accept any unnecessary problems and offer solutions to improve service quality. Thank you once again for sharing your thoughts and we hope to continue to receive your support in the near future. Best regards, Le Thi Xuan Thao Hotel manager
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P***m
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9.7

/10

Reviewed 49 week(s) ago

Đã Đăng kí trả phòng trễ trước 18h nhưng đi ra ngoài đến 15h về thì cửa phòng bị khoá phải yêu cầu lễ tân mở lại. Bất tiện khi đang vội phải chuẩn bị để ra sân bay!

6 people find it helpful

Accommodation's Reply
16 Apr 2024
Dear Customer , Sincerely thank you for your comments, all of them are very objective and straightforward. We are sorry to hear about the problems you encountered during your stay. We would like to take note of these feedback to check and consolidate the process and service quality at the Hotel to be able to improve in the future. Thank you and wish you have a good day. Best regards. Le Thi Xuan Thao Hotel manager
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Le Van C.
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9.7

/10

Reviewed 52 week(s) ago

Dịch vụ khách sạn rất tốt. Phòng hơi cũ, có mùi mốc

2 people find it helpful

Accommodation's Reply
04 Mar 2024
Dear Mr. Le C., First of all, we would like to thank you for choosing the Hotel as a destination for your trip. We really appreciate that you took the time to share your feelings during your stay regarding the quality of service at the Hotel. We would like to take note of these feedbacks to check and strengthen the services at the Hotel to be able to improve in the future. Once again, thank you for your comments. We hope to have the opportunity to welcome you in Da Nang. Best regards, Le Thi Xuan Thao Hotel manager
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Nguyen T. M. A.
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8.5

/10

Reviewed 53 week(s) ago

Ở khu Trung Tâm. Đi lại ok. Nhiều quán xá. Nhân viện thân thiện. Buffet sáng ngon. Phòng sạch view đẹp. Nói chung là tốt.

2 people find it helpful

Accommodation's Reply
01 Mar 2024
Dear Ms. Mai Anh, First of all, we would like to thank you for choosing Muong Thanh Luxury Song Han Hotel as a destination for your trip. We appreciate that you took the time to share your feelings during your stay regarding the quality of service at the Hotel. We and our staff are very happy that you have found satisfaction and comfort while staying here. Once again, thank you for your comments. We hope to have the opportunity to welcome you in Da Nang. Best regards, Le Thi Xuan Thao Hotel manager
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lê luận
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9.7

/10

Reviewed 60 week(s) ago

Phòng rộng dãi sạch sẽ lại ở trung tâm nên di chuyển và tiện ích rất ok, lễ tân nhiệt tình có dịp quay lại vẫn sẽ chọn ở đây

2 people find it helpful

Accommodation's Reply
30 Jan 2024
Dear Mr. Luan L., First of all, we would like to thank you for choosing Muong Thanh Luxury Song Han Hotel as a destination for your trip. We really appreciate that you took the time to share your feelings during your stay regarding the quality of service at the Hotel. We and our staff are very happy that you have found satisfaction and comfort while staying here. Once again, thank you for your comments. We hope to have the opportunity to welcome you in Da Nang. Best regards, Le Thi Xuan Thao Hotel manager
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Mai T. H.
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10.0

/10

Reviewed 76 week(s) ago

Thích hợp cho kì nghỉ gia, nhân viên tiếp khách chuyên nghiệp, phòng tốt, dịch vụ tốt, ok

9 people find it helpful

Accommodation's Reply
14 Sep 2023
Warm greetings from Muong Thanh Luxury Song Han Hotel. We would like to thank you for choosing the hotel as your destination in that you are satisfied with the hotel services during your stay, and are proud that the staff has enthusiastically supported and provided giving you a complete experience when staying at the Hotel. Hopefully in the near future we will have the opportunity to welcome you again at the Hotel. Once again, thank you sincerely and wish you a pleasant day. Best regards, Hotel Board of Directors.
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Le Hai Phong H
icon-origin-TRAVELOKA

6.4

/10

Reviewed 83 week(s) ago

Rat ruom ra (tre em duoi 10 tuoi phai trinh giay,chua tung xay ra cho nhung noidu lich noi tieng). luc dat phong tren app khong ghi ro tre em bao nhieu tuoi thi khong tra them tien, chi noi phong 2 giuong o maximun la 2 nguoi lon va 2 tre em toi khi lay phong thi moi dua ra qui dinh cua khach san.

4 people find it helpful

Accommodation's Reply
28 Jul 2023
Dear Brothers and Sisters First of all, thank you for choosing the service at Muong Thanh Luxury Song Han Hotel and for your comments. We are sorry to hear that the problems you encountered during your stay did not bring the satisfaction you wanted. The information related to the surcharge for children from 06 years of age and older is a general policy of the hotel and has been installed on all websites, we would like to thank you for your comments and will check. Go back and work with the page again to be able to show this information to customers more clearly. Currently, the hotel is complying with the requirements of the authorities on the declaration of stay for all customers, so it will take some more time during the check-in process, the hotel would like to We take note of your comments and will guide the departments to get customer information more quickly so that you don't have to wait longer. Hopefully in the next visit to Da Nang, Muong Thanh Luxury Song Han Hotel has the opportunity to welcome you and your family to prove that your feedback has been effectively improved by us. and timely. Thank you very much and have a nice day. Best regards, Hotel Management Board.
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Nguyen T. L. A.
icon-origin-TRAVELOKA

9.0

/10

Reviewed 84 week(s) ago

Điểm cộng: phòng rộng, đầy đủ tiện nghi và sạch sẽ, vị trí khách sạn tọa lạc ngay trung tâm thành phố, view từ trên cao nhìn xuống thành phố rất thoáng, ăn sáng buffet ổn, nhân viên lễ tân và hồ bơi vui vẻ, có trách nhiệm. Điểm trừ lớn cần nhấn mạnh để khách sạn xem xét, đó là: có nên hay không khi tích hợp mục đích sử dụng hồ bơi cho các lớp học bơi ở khách sạn này trong khi nhu cầu và số lượng khách lưu trú sử dụng hồ bơi của khách sạn khá cao (theo quan sát cá nhân trong thời gian nghỉ tại đây), và nhiều khách "đành phải" nhường cho lớp học bơi sử dụng liên tục và khách không có không gian sử dụng hồ bơi riêng tư. Một điểm trừ nữa khách sạn cần khắc phục là wifi yếu. Mong khách sạn ngày càng hoàn thiện hơn để lhasch có thể quay trở lại khi đến Đà Nẵng.
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1 people find it helpful

Accommodation's Reply
22 Jul 2023
Dear Customer, First of all, thank you for choosing the hotel as a place to stop for your trip. We appreciate that you took the time to share your impressions during your stay regarding the quality of service at the Hotel. We and the staff are very happy that you have found satisfaction and comfort in your stay here. We would like to acknowledge your comments to check as well as reinforce the process and service quality at the Hotel so that we can improve in the future. Once again, thank you for your comments. We hope to have the opportunity to welcome you in Da Nang. Best regards, Hotel Board of Directors.
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Nguyen T. N. Q.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 86 week(s) ago

khách sạn sạch sẽ, view đẹp, con mình sinh nhật vào đúng ngày mình lưu trú, khách sạn tặng con một chiếc bánh kem nhỏ lúc mấy mẹ con đang ăn buffet sáng, thực sự là bất ngờ với sự chu đáo của khách sạn! Mặc dù hơi ồn do trong quá trình nâng cấp cải tạo khách sạn nhưng cũng không sao!

7 people find it helpful

Accommodation's Reply
14 Jul 2023
Dear Customer, First of all, thank you for choosing the hotel as a place to stop for your trip. We appreciate that you took the time to share your impressions during your stay regarding the quality of service at the Hotel. We and the staff are very happy that you have found satisfaction and comfort in your stay here. Once again, thank you for your comments. We hope to have the opportunity to welcome you in Da Nang. Best regards, Hotel Board of Directors.
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doan n. s.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 91 week(s) ago

The room is OK but the service on the 4th floor Karaoke is unacceptable. Don't let Vietnamese people sing, go into the room to sing a combo of beer and bait and then go in and announce that the service is over to chase customers back to the center when it's only 21:00.
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1 people find it helpful

Accommodation's Reply
03 Jun 2023
Dear Mr Sau, Best regards from Muong Thanh Luxury Song Han Hotel! Thank you very much for your comments, all very objective and frank. We're sorry to hear of the issues you experienced during your stay. We would like to take note of this feedback to check as well as reinforce the process and service quality at the hotel so that we can improve in the future. We are looking forward to talking more with you about the above issues, you can contact the hotel via the hotline number so that we can listen and answer your requests. Thank you and have a nice day. Best regards. Hotel Board of Directors.
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ngan N.
icon-origin-TRAVELOKA

5.9

/10

Reviewed 91 week(s) ago

Khách sạn cũ, trải nghiệm ở không thoải mái. Giống khách sạn 3 sao hơn là 4.5 sao. Nhân viên dọn phòng không note kĩ, còn nói nhà mình lấy 2 cái khăn lau mặt trị giá 15.000VND/ cái. Mình cảm thấy rất khó chịu.

4 people find it helpful

Accommodation's Reply
03 Jun 2023
Dear Ms. Ngan, First of all, thank you for choosing the service at Muong Thanh Luxury Song Han Hotel and for your comments. We are sorry to hear of the problems that Ms. Ngan encountered during her stay and we are also very disappointed that we did not bring the satisfaction that she desired. Our hotel appreciates your feedback and will work with the relevant departments to find a way to fix these issues. Hopefully in the next visit to Da Nang, Muong Thanh Luxury Song Han Hotel has the opportunity to welcome you and your family so that we can prove that your feedback has been improved by us in an effective and timely manner. . Thank you very much and have a nice day. Best regards, Hotel Management Board.
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Thi T. V. N.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 94 week(s) ago

phòng rộng, trung tâm, nhân viên thân thiện

4 people find it helpful

Accommodation's Reply
11 May 2023
Dear Miss Thi, Best regards from Muong Thanh Luxury Song Han Hotel. We would like to thank you for choosing the hotel as your destination in your trip. We are very pleased to hear that Ms. Vi is satisfied with the service quality of the Hotel during her stay, and we are also very proud that the staff has enthusiastically supported and brought Ms. a complete experience when staying at the Hotel. Hopefully in the near future we will have the opportunity to welcome you and your family at the hotel again. Once again, thank you very much and have a nice day. Best regards, Hotel Board of Directors.
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Ducmanh
icon-origin-TRAVELOKA

8.3

/10

Reviewed 95 week(s) ago

Lễ tân nhiệt tình nhất bạn Nam đứng cửa lịch sự

5 people find it helpful

Accommodation's Reply
10 May 2023
Dear Anh Manh, Best regards from Muong Thanh Luxury Song Han Hotel. We would like to thank you for choosing the Hotel as your destination in your trip. We are very pleased to hear that Mr. Manh is satisfied with the service quality of the Hotel during his stay, and we are also very proud that the staff has enthusiastically supported and brought him a complete experience when staying at the Hotel. Hopefully in the near future we will have the opportunity to welcome you and your family at the hotel again. Once again, thank you very much and have a nice day. Best regards, Hotel Board of Directors.
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Bui T. H.
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8.5

/10

Reviewed 95 week(s) ago

The hotel is in the city center, very convenient to move to other places, I stayed at the hotel for 2 days, everything is good, the breakfast buffet has a lot of choices for you, come here to experience the wonderful experience. Great stay

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Accommodation's Reply
11 May 2023
Dear Ms. Hằng, Warmest greetings from Mường Thanh Luxury Sông Hàn Hotel! It truly is a pleasure to have you stay with us. Thank you for taking the time to review our property. Your comments are very much valued. We are thrilled that you loved your experience. And if you have any recommendations or suggestions for us to enhance our customer service skills, please let us know. Once again, thank you for your kind words and we look forward to hosting your stay again the next time you come to Da Nang. Gratefully yours, The Hotel Management.
Ho Ngoc K. L.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 99 week(s) ago

Except for the bad decoration, the old style is ok
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1 people find it helpful

Accommodation's Reply
06 Apr 2023
Dear Brothers and Sisters First of all, thank you for choosing the service at Muong Thanh Luxury Song Han Hotel and for your comments. Our hotel appreciates your feedback and will work with the relevant departments to find a way to fix these issues. Hopefully in the next visit to Da Nang, Muong Thanh Luxury Song Han Hotel has the opportunity to welcome you and your family to be able to prove that your feedback has been effectively improved by us. and timely. Thank you very much and have a nice day. Best regards, Hotel Management Board.
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Nguyen N. G.
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9.7

/10

Reviewed 116 week(s) ago

Enthusiastic, friendly, attentive staff, nice clean room❤️
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4 people find it helpful

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