Overall Ratings & Reviews The Ritz-Carlton, Toronto

My husband and I stayed in the 1 bedroom corner room, 2 washrooms. Nice design, detailing in the main washroom. It was a beautiful room, clean, comfortable. Service and staff were great. The hotel had a lot going on for NYE, and made an effort to make it special for the guests. We would stay here again.

We had a phenomenal time there we will definitely come back!!!!

All was good

Loved the bartender at the Lano!!!! He’s was the best part of our stay at the Ritz!!

Great experience

Exceptional property and delightful staff

Bit overpriced but overall very nice stay.

Good service

My husband and I plus our 4 teenager grandkids had another amazing stay at the Ritz. Customer service is outstanding in all fields - staff personnel are efficiency, friendly, and professional. They make everyone feel that they are the most important guests in the hotel. Beautiful and comfortable rooms. Just the best getaway experience.

Great place for a weekend trip.

Great view, service, and comfy bed!

Great experience for me and my family stayed over a weekend to attend events planned in Toronto, top level service and staff.

Absolutely fantastic!

Terrible service and pretentious.

This is my third time at the Ritz. I must say that we were disappointed with a few things and they really need addressing. 1. The soda bed in the room is terrible. It’s like a hammock and it needs changing asap. My granddaughters slept in it and they are under age 10 and had difficulty getting comfortable so I tried it. Secondly, an order of 8 chocolate chip cookies and 2 glasses of milk came to 88.00. This is unacceptable. Thirdly, the bacon at breakfast was inedible. It would seem that it had been previously set up in a buffet breakfast substantially earlier and used for our à la carts order. The proximity of your hotel is wonderful for our attendance to the Mirvish theatre but I’m considering changing hotels because of these very important amenities. Food, comfort and prices need to be improved.

Everyone was so nice and welcoming. I loved the service.

I love a Ritz-Carlton. Especially in the city.

All goid

It was ok.

Wonderful