Staff were awesome?

Location was nice, quiet for the city, and an easy 5 block walk from the subway. Plenty of food and shopping within walking as well. Arrived at 4:15, checkin according to their website is at 4:00. Was told the room wasn't ready yet, one gentleman said it would be about 5 minutes and the other said "so 30 minutes?" Not sure what the latter was trying to accomplish as I heard both of them but the room was ready in 5 minutes. The room was cold. Heat was set to 80 and never got above 74 because there is a significant draft from the balcony door. No smoking is allowed on the balconies either, which makes the view of the blacktops across the street less enjoyable. They advertise the rainfall showerhead in the shower, but fail to mention there is no door on the shower and the drain is raised enough to cause the shower area to flood the bathroom. If you are looking for a slightly larger room, with a balcony, for the same price go to the Gotham in Manhattan.

We did not make it as my wife and myself both had a stomach bug that came on the day before our arrival. We were looking forward to our one night stay. We are disappointed that we were charged for the room given that I called early that day to say we would not be coming.

I booked early the morning of and when I arrived I was politely told that my confirmed booking could not be honored because they had over booked the hotel. The claim was that me and 2-3 other bookings from hotel.com/expedia.com didn’t get processed properly. Very frustrating. The front desk was gracious enough to give me coffee and WiFi to find another booking. The rate that I had was non refundable and the cancellation notification was ambiguous about if I had cancelled or if the hotel had. Once asked, the front desk guy sent an email explaining it was the hotel at fault so that I could use it if there were any problems getting a refund.

Front desk was awesome

The shower drains into the bathroom because floor isn’t pitched towards drain. I slipped twice exiting the shower. The bathroom also had no exhaust fan. The room was 82 degrees when we checked in and when I reset the thermostat it wouldn't adjust. We tried to call the front desk and the phone didn't work. The free breakfast a nutragrain bar and apple. There is a 50 dollar a day service fee whether you use anything or not. No fridge in rooms or ice machine, but there is a one water a day ration. The lobby also smells heavily of gardenia and overwhelms you. Truly a miserable experience.

It was as advertised, not more and not less - Would definitely return on a future visit to the city. All employees including Room Cleaning Crew are super friendly and forthcoming. And no matter how fancy a place, it's those humans that make your stay extra special. Thank you

Gran atención, fácil acceso a la habitación. Muy limpio.

Great hotel, plenty of street parking. Nice staff

Come to Brooklyn often as I live in CT and im glad I stumbled upon this hotel..loved the vibe...service..room and everything in between. Literally stayed another night on a very impulsive move and dont regret it at all...definitely will be back!!!

Within 20 minutes of checking in, our neighbor started smoking. The staff were slow to respond, offering us a fan. They were kind but limited. My young son started coughing in his sleep and my asthmatic partner couldn't breathe so we had to leave at 11pm at night and change hotels. The non smoking policy seems loosely enforced. Additionally the rooms are sparse and poorly furnished: everything seems worn despite being new.

Perhaps have a table of amenities for patrons to pick up as needed (toothbrushes, razors, shower caps, face masks, q-tips, lotions?)

safe

The desk staff was very helpful.

My room had BED BUGS!!!!

The staff was very helpful, but unfortunately, there were several things about the hotel that made our stay unpleasant. First off, we were meeting our cousins there and the day of the reservation, they called her and said she had 45 min. to verify her reservation. Unfortunately, she was flying and couldn't answer the call so they gave away her rooms. Totally weird to ask someone to call you within 45 min. otherwise you will give away their rooms. So she had to find another hotel with 5 rooms at the last minute and ended up staying several miles away. Really ruined our family get-together vacation. When I went to check in, they couldn't find my mother's reservation. I showed them the confirmation number and after about 20 min, they found it (thank God!). Over the next few days, saw this happen to several people so not sure what is wrong with their reservation system. My room had a bed that was about 6" above the floor. Very hard to get out of bed each day. The bathrooms had no counter space, no places to hang towels, washclothes, etc. Overall, room was not practical but again, staff was always very pleasant. We would not stay here again.

Staff was nice. Lots of little annoying Things about the room. Toilet leaked. Outlets were in inconvenient places, air conditioning vent hard to adjust. No comfortable chair. No counter space in the bathroom, and more. Bed was comfortable though

Small hotel with tiny room and dirty common areas. No breakfast or restaurant facilities. Expensive.

Great place for me as it is near family I visit. Construction ongoing, but impact didn’t detract from the positives.

We loved this hotel and can't wait to go back!