I booked a room on the 15th and 16th, but because I changed my work schedule unexpectedly, I moved it 1 day earlier. If I change on the app, there will be a fee, so I call the front desk (male) to change the room directly. When I arrived, I met a receptionist (woman) who said that she had not received any information about changing the date. Then I explained and she also accepted to change the check-in time. Not making it difficult for the customer, she was just asking for information. For the rest, I am very satisfied with this hotel. Quiet, right in the center, convenient to move here and there. Facilities are good and usable enough, including a dryer and a safe. If the TV in the room is a smart TV, there will be additional points. I stayed for 2 days but didn't think I would be able to change towels and provide more water. Plus points. Overall very satisfied and thank the hotel for giving me a good experience. Will definitely book this hotel again if I have the opportunity to visit Hanoi.