8.6
Very Good

From 137 reviews

Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.2

Location

8.6

Service and Facilites

8.5

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Traveler Reviews City Bay Palace Hotel

Number of reviews per page
20
40

Customer reviews

Hieu V.
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8.5

/10

Reviewed 82 week(s) ago

Khách sạn sạch, trung tâm nên đi ăn với chơi rất thích!

2 people find it helpful

NGUYEN T. N.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 102 week(s) ago

Lễ tân tận tình-ks sạch xẽ,xung quanh rất nhiều tiện ích.kỳ nghỉ đáng nhớ.

4 people find it helpful

Vu An N.
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9.7

/10

Reviewed 130 week(s) ago

The hotel is clean, the room is very fragrant and large. Friendly, bright interior. Hotel staff attentive and hospitable. Will be back when the opportunity arises. Thank you everyone for the welcome!
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2 people find it helpful

Accommodation's Reply
14 Oct 2022
The hotel would like to thank you for your good reviews for the hotel. We look forward to continuing to receive your trust and support in the upcoming visits to Ha Long. Wishing you a lot of health, success and happiness!
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Đan M. T.
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10.0

/10

Reviewed 175 week(s) ago

Good service, attentive staff, very satisfied. If I have the opportunity to come to Ha Long, I will definitely come here.
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1 people find it helpful

Ngoc M.
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5.9

/10

Reviewed 222 week(s) ago

I stayed in the room 1101. The air condition in that room had problem. I told receptionist in the morning already but it seemed like they couldn’t fix it even after a day long. I slept in very cold room that made me sick after that (1 more thing that I didn’t want to call them at midnight because surely they couldn’t fix it at that time). Another very bad experience: I didn’t eat anything in the room but when I check out, they said I ate 1 noodle (I even hadn’t seen it in my room). The second day I stayed, they called and informed that they took a cake from the minibar in my room. So I thought they missed something here. But it took my time when I checked out and was so annoyed!
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Mai H. P.
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Family
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9.1

/10

Reviewed 274 week(s) ago

Clean rooms, enthusiastic staff, fun, friendly, breakfast Ok
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2 people find it helpful

Phng T.
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Romantic
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10.0

/10

Reviewed 279 week(s) ago

The hotel is very clean. Polite staff. I will come back next time if I come to Ha Long.
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1 people find it helpful

Vu Tien Q.
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Family
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10.0

/10

Reviewed 281 week(s) ago

Clean hotel, delicious breakfast, central location. Very pleased to be here.
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2 people find it helpful

Pham S. N.
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8.5

/10

Reviewed 285 week(s) ago

I had a great stay here
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2 people find it helpful

Murniati
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Family
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8.5

/10

Reviewed 285 week(s) ago

Pleasant, clean, friendly hotel.
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Pham T. H. T.
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Family
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9.7

/10

Reviewed 285 week(s) ago

We were impressed by the clean hotel, the large, comfortable bed, and the parking. We are very pleased.
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1 people find it helpful

Huy H. T.
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Romantic
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9.7

/10

Reviewed 292 week(s) ago

Good service, nice clean rooms, delicious breakfast.
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1 people find it helpful

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Trang H.
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Romantic
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9.7

/10

Reviewed 294 week(s) ago

Everything is ok, from receptionist to guest room. I'm very satisfied
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3 people find it helpful

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duong t. l.
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8.5

/10

Reviewed 301 week(s) ago

Serve well, have a little competition
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1 people find it helpful

Nguyen H. N.
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Family
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9.7

/10

Reviewed 305 week(s) ago

Nice hotel, enthusiastic staff
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4 people find it helpful

Varanthorn P.
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Backpacking
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9.4

/10

Reviewed 313 week(s) ago

Very good staff, service and help very well. Helps in providing travel advice and booking a car in the city center Impressed and will definitely go to use the service.
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Trang L. H.
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Romantic
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8.5

/10

Reviewed 326 week(s) ago

Very good breakfast. The room is very nice and clean
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4 people find it helpful

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Doan M. C.
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Business
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10.0

/10

Reviewed 332 week(s) ago

Nice hotel, clean, breakfast ok!
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3 people find it helpful

Ho Quynh L.
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10.0

/10

Reviewed 334 week(s) ago

The hotel is located in the central area, walking to Ha Long market, Vincom. The room is spacious and clean, the staff is friendly, the breakfast is nice, there is one point I really like is the juice made from fresh, self-pressed stuff.
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3 people find it helpful

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Nguyen Q. T.
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Business
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5.8

/10

Reviewed 337 week(s) ago

Poor attitude staff, arbitrarily opened the guest room door, did not knock on the door
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1 people find it helpful

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