All Ratings, Current App Language, See all reviews
Traveler Reviews City Bay Palace Hotel
Number of reviews per page
20
20
40
40
Customer reviews
HV
Hieu V.
8.5
/10
Reviewed 82 week(s) ago
Khách sạn sạch, trung tâm nên đi ăn với chơi rất thích!
2 people find it helpful
NT
NGUYEN T. N.
9.7
/10
Reviewed 102 week(s) ago
Lễ tân tận tình-ks sạch xẽ,xung quanh rất nhiều tiện ích.kỳ nghỉ đáng nhớ.
4 people find it helpful
VA
Vu An N.
9.7
/10
Reviewed 130 week(s) ago
The hotel is clean, the room is very fragrant and large. Friendly, bright interior. Hotel staff attentive and hospitable. Will be back when the opportunity arises. Thank you everyone for the welcome!
See original
2 people find it helpful
Accommodation's Reply
14 Oct 2022
The hotel would like to thank you for your good reviews for the hotel. We look forward to continuing to receive your trust and support in the upcoming visits to Ha Long. Wishing you a lot of health, success and happiness!
See original
ĐM
Đan M. T.
10.0
/10
Reviewed 175 week(s) ago
Good service, attentive staff, very satisfied. If I have the opportunity to come to Ha Long, I will definitely come here.
See original
1 people find it helpful
NM
Ngoc M.
5.9
/10
Reviewed 222 week(s) ago
I stayed in the room 1101. The air condition in that room had problem. I told receptionist in the morning already but it seemed like they couldn’t fix it even after a day long. I slept in very cold room that made me sick after that (1 more thing that I didn’t want to call them at midnight because surely they couldn’t fix it at that time). Another very bad experience: I didn’t eat anything in the room but when I check out, they said I ate 1 noodle (I even hadn’t seen it in my room). The second day I stayed, they called and informed that they took a cake from the minibar in my room. So I thought they missed something here. But it took my time when I checked out and was so annoyed!
Read More
Find this review helpful?
Mai H. P.
Family
9.1
/10
Reviewed 274 week(s) ago
Clean rooms, enthusiastic staff, fun, friendly, breakfast Ok
See original
2 people find it helpful
PT
Phng T.
Romantic
10.0
/10
Reviewed 279 week(s) ago
The hotel is very clean. Polite staff. I will come back next time if I come to Ha Long.
See original
1 people find it helpful
VT
Vu Tien Q.
Family
10.0
/10
Reviewed 281 week(s) ago
Clean hotel, delicious breakfast, central location. Very pleased to be here.
See original
2 people find it helpful
PS
Pham S. N.
8.5
/10
Reviewed 285 week(s) ago
I had a great stay here
See original
2 people find it helpful
M
Murniati
Family
8.5
/10
Reviewed 285 week(s) ago
Pleasant, clean, friendly hotel.
See original
Find this review helpful?
PT
Pham T. H. T.
Family
9.7
/10
Reviewed 285 week(s) ago
We were impressed by the clean hotel, the large, comfortable bed, and the parking. We are very pleased.
See original
1 people find it helpful
HH
Huy H. T.
Romantic
9.7
/10
Reviewed 292 week(s) ago
Good service, nice clean rooms, delicious breakfast.
See original
1 people find it helpful
Trang H.
Romantic
9.7
/10
Reviewed 294 week(s) ago
Everything is ok, from receptionist to guest room. I'm very satisfied
See original
3 people find it helpful
duong t. l.
8.5
/10
Reviewed 301 week(s) ago
Serve well, have a little competition
See original
1 people find it helpful
NH
Nguyen H. N.
Family
9.7
/10
Reviewed 305 week(s) ago
Nice hotel, enthusiastic staff
See original
4 people find it helpful
VP
Varanthorn P.
Backpacking
9.4
/10
Reviewed 313 week(s) ago
Very good staff, service and help very well. Helps in providing travel advice and booking a car in the city center Impressed and will definitely go to use the service.
See original
Find this review helpful?
TL
Trang L. H.
Romantic
8.5
/10
Reviewed 326 week(s) ago
Very good breakfast. The room is very nice and clean
See original
4 people find it helpful
Doan M. C.
Business
10.0
/10
Reviewed 332 week(s) ago
Nice hotel, clean, breakfast ok!
See original
3 people find it helpful
HQ
Ho Quynh L.
10.0
/10
Reviewed 334 week(s) ago
The hotel is located in the central area, walking to Ha Long market, Vincom. The room is spacious and clean, the staff is friendly, the breakfast is nice, there is one point I really like is the juice made from fresh, self-pressed stuff.
See original
3 people find it helpful
Nguyen Q. T.
Business
5.8
/10
Reviewed 337 week(s) ago
Poor attitude staff, arbitrarily opened the guest room door, did not knock on the door