Overall Ratings & Reviews Yamagata Kaku Hotel & Spa

Staff are kindness and helpful.

This was my 2nd time stayed here. I love the place except breakfast need to be improved overalls.

Large, clean and comfortable room for family of 4. Spacious bathroom with double sinks and a large bath. Service was excellent and responsive. The pillows provided were neither firm enough for the head nor soft enough to hug, but the staff were quick to provide with contoured foam pillows and softer pillows when I asked. Kids enjoyed the games room a lot.

Nice hotel

An excellent property with lovely people working there!

Very good

Air-conditioning needs adjustment. The air outlet points directly at the bed and can make people uncomfortable while sleeping. The room looks directly at another hotel which blocks view to the water.

The hotel staffs are very nice and really try their best to make your stay comfortable.

Wonderful service!

The bathroom is still using small bottle of single use shampoo conditioner and bath foam. Not only is it not environmentally friendly, it also doesnt make sense since it is a onsen hotel and customers are expected to take bath multiple times, it is troublesome to ask for replenishment the common onsen on the 2nd floor is quite uninspiring and Room is quiet with good enough sound insulation

Beautiful room, love the deep hot bathtub with the view. Very quiet area, good for stop by to rejuvenate and move on.

The rooms are great and staff are extremely helpful and friendly. The ramen store onsite serves great food too.

comfortable, convenient and great dinner.

More business than resort. Staffs are polite and helpful. Quiet and relax.

Friendly and amazing staff…. Easy accessibility all amenities… rooms are clean. I love the private experience of the hot springs in your room. Totally recommend this hotel.

Impressive and enjoy my stay

Really nice they got a private hotspring in the bathroom with stunning view! The facilities are new and clean.

Big and clean room. Nice neighbourhood

Very nice and friendly staff. The location is also very convenient to the train station, buses and many restaurants.

Excellent food