I apologize for having to give a review that fits my experience. Thank God, the location is centrally located and strategic. However, I have a few complaints. 1. From check-in to check-out, the guest elevator was out of service. So, they were redirected to the employee elevator, which was very uncomfortable. Guests had to climb the stairs to the second floor to use the employee elevator. The same goes for going down. 2. Upon entering the room, the bedsheets were still stained, so I asked for a replacement. Thankfully, they were. 3. The telephone line didn't work. If I had known that, I wouldn't have installed the telephone on the table. 4. The sink and bathroom drains weren't aligned with the drain, resulting in a lot of stagnant water. 5. The swimming pool still had a tarp hanging from it, and the water in the pool was very oily and dirty. There were also several cigarette butts. 6. The receptionist was safe, and everyone was friendly. 7. The food was worth it. It's still safe. PLEASE IMPROVE THE FACILITIES. I understand this is a legendary hotel, but if the service isn't optimal, please also provide a note on the application platform so as not to disappoint guests.

An affordable three-star hotel with good amenities. Unfortunately, the hot water didn't work in my room. Couples who couldn't make it to breakfast couldn't have food brought to their room. That's the way Bidakara Tunjungan Surabaya is. What a shame.

The room is really nice, clean, the bathroom is also very clean, very close to the TP.

Check-in and check-out are easy and hassle-free, the swimming pool is clean, the breakfast menu is varied, the receptionist, Ms. Kristina, is very friendly and informative, the location is in the city center, close to Tunjungan Plaza and there are many culinary tours around it.

Short stay because the next morning I have to go to Pasar Turi Station

Comfortable to stay, easy access, lots of food around the hotel

Old hotel, but quite well maintained, spacious rooms with connecting doors, suitable for families. Cold AC. Clean rooms. Hot water is okay, but the shower is in poor condition. The sink drains poorly. Parking is limited; if the yard is full, parking is on the side of the road.

Old hotel, but quite well maintained, spacious rooms with connecting doors, suitable for families. Cold AC. Clean rooms. Hot water is okay, but the shower is in poor condition. The sink drains poorly. Limited car parking; if the yard is full, parking is on the side of the road.

Okay with the service and friendliness of the receptionist and service staff and the food is delicious.

The room is full of mosquitoes and smells dusty. The room is dirty.. and the swimming pool water is also cloudy.. please fix it again.

The hotel is an old building, but with affordable prices in the city center, it's not bad.

My experience staying at this hotel while Surabaya was in flames due to riots and arson. The hotel was very secure, with cars neatly parked. It was close to the park and the Koramil (Military Command) and was strategically located.

The hotel is fairly clean, though not particularly spacious. There's plenty of food for sale in front of the hotel, including a green area near Indomaret, making it easy to get around. The service is friendly and warm.

Cons: On the 3rd floor, the hot water was out. The pool tiles were often loose. Pros: The traditional food was top-notch. The staff was friendly.

Close to shopping areas.

Comfortable, friendly staff, delicious food with lots of choices

Old hotel. Price and location are ok.

Old design hotel but clean and affordable

A 3-star hotel close to Tunjungan Plaza. It features a swimming pool and excellent food.

A 3-star hotel close to Tunjungan Plaza. It features a swimming pool and excellent food.