The staff were amazing. They were extremely helpful. The hotel was steps away from the train station which was perfect when dragging around our luggage. The hotel is also in a great location for exploring the Old city. I would recommend it.

The lady in front desk service is very kind and helpful!

1-star hotel with 3-star prices. Filthy, stained carpets in the hallways. Very small room.

Location is great! I was denied luggage holding. Washrooms had very limited supply of everything (provided 1 of each (shower cap, soap, cotton swabs) for a room of 3 people). Stains noted on the carpet.

This hotel is in a great location for the station . It also suited us because one of our key chosen activities in Bern was floating / swimming in the river Aare. There is a free lido resort style space that is only a 10 minute walk down hill . I understand it’s only open from June to mid September. The open air pool ‘s are totally free and you can gain access to float down the river . We spent the most of our 2 .5 days stay in the lido. One of the reasons for picking this Hotel was it mentioned that you could use the partner Hotel called the Ambassador for their pool. Due to the local outdoor facilities available close by we didn’t need to use this. If you did apparently you ask Reception to call ahead . Useful to know if travelling in non summer months. The hotel itself is very run down , it feels like a 3 star in terms of decor . Dated carpet ,old fashioned painted white walls . Our bedroom was so narrow you could not walk around the bed without turning our body side ways .- literally less than 50 cms . We stayed in room 306 . Other room of the same category are not the same they are larger. Our sons stayed in room on 2 nd floor and much more space . Also useful to know that you get free use of the bus in the city of Bern included with your room rate. You need to process a code on your check in information. This is applicable to any hotel you staying in because the tourist tax we have found the ins Switzerland they haven’t always been forthcoming and telling thi

I have been using this hotel for 30 years and love it each time I visit. Breakfast is good and I love the proximity to the train station and shopping.

Excellent staff. Clean. Best hotel on our trip through Europe!

Very close to train station. Very walkable to old town Bern and/or quick bus ride. Very helpful with storing our luggage as we arrived before check-in.

Good hotel with a great location near the train station. The room was very comfortable although it didn't have air conditioning. The staff were all very friendly. Be prepared for city noise. Our room faced the street so we were expecting it. We loved the free transit passes (covered by the hotel city tax)

Great location

I was very disappointed with this hotel. It was recommended to me by a friend who stayed here last year so this is why we booked this place. The bed was so uncomfortable and the pillows so flat. We had the worst back and neck pain. Never again will I return to this place.

We had a pleasant stay in this hotel.

The hotel is a bit dated but it more than make up for it by a super friendly and staff. It is literally steps from the main train station as well as a hub for trams and buses. Walking distance to all old town attractions shopping and restaurants. Recommend this hotel if you don’t mind the worn facilities.

Very convenient as it is near the main train station. Basic amenities for the price.

Our room looked out on the bus and train terminals. Noises at all hours, not AC. HORRIBLE night

This hotel is so close to the train station. It only takes 2,3 minutes by walking. The room is kind of small but its reasonable.

Really helpful receptionist. Lovely continental breakfast from 6:30. Perfect for my business trip.

Everyone was very nice and professional. They offered free public transportation pass for 3 days. It is on a great location. With tons of shopping and food. They also have nice park on the river with three bears in an enclosure.

This is a wonderful hotel. We highly recommend it. The location is perfect—across the street from the train station, and near the national government buildings and the historic part of the city. The staff couldn’t have been nicer or more helpful. The windows could be easily opened for fresh air or closed for completely blocking any occasional noise outside.

if you want to visit Bern, this hotel is a perfect place to start your journey. It's located right in the center of Bern. Don't expect luxury furniture, but a clean hotel !