Dear S*o. Warm greetings from Paku Mas Hotel, Thank you for your review, Sir/Madam. We are very happy that you chose to stay at Paku Mas Hotel with us. We are very happy with your input regarding “Complaints that were not handled immediately”, we will convey it to the relevant party for evaluation, so that we can provide comfort to our guests in the future. We apologize for the inconvenience, hopefully we can serve you again in the future. Thank you, Paku Mas Hotel Family.