8.2
Very Good

From 580 reviews

Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

7.7

Location

8.6

Service and Facilites

8.2

People often mention about Palapa Hotel Mataram
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Distance to City Center (7)
Staff Friendliness (6)
Room Space (5)
Bathroom (5)
Check-in/out Time (4)
Ambiance (4)
Soundproof (4)
Bedroom (4)
Accessibility (3)
Family Friendly (3)
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Traveler Reviews Palapa Hotel Mataram

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Customer reviews

A***r
icon-Leisure
Leisure
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10.0

/10

Reviewed 3 week(s) ago

Very good comfortable and safe close
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R***n
icon-Leisure
Leisure
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8.4

/10

Reviewed 7 week(s) ago

The location of the power outlet is under the drawer next to the bed, so it is difficult to reach and there is only one
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A***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 8 week(s) ago

It's safe and secure to stay
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Noverius L.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 17 week(s) ago

Friendly staff, close to the city center, early check-in possible, I checked in at 8 am.
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N***s
icon-Business
Business
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9.0

/10

Reviewed 21 week(s) ago

Friendly staff, can check in early, cleanliness needs to be improved especially the mattress/sheets.
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1 people find it helpful

S***a
icon-Business
Business
icon-origin-TRAVELOKA

6.6

/10

Reviewed 22 week(s) ago

There 's no water dispenser and also toiletries only simple soap.

1 people find it helpful

H***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 31 week(s) ago

Good and complete with hot and cold water, full AC.
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I***i
icon-origin-TRAVELOKA

5.4

/10

Reviewed 36 week(s) ago

The staff is just normal, there is no expression. The expensive price is not worth what you get. The room smells musty, dirty, cobwebs everywhere. The TV doesn't have a remote, change channels manually by pressing the button on the back of the TV. There were no towels when we entered, they were given when we called. 1 active power plug, positioned below Jongkong Middle School if you want to charge your cellphone. Really really bad. Hopefully no one else experiences the same thing as me. 😪
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+4

1 people find it helpful

H***y
icon-Transit
Transit
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9.4

/10

Reviewed 41 week(s) ago

Friendly staff, clean hotel, with cheap price, very satisfying to get a big, clean room & strategic location.
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dede s.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 44 week(s) ago

Kurang double check. Sprei kotor banyak noda. Kamar mandinya gak normal buangan air kloset.

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Nanang S.
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Business
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10.0

/10

Reviewed 50 week(s) ago

The hotel is clean and comfortable. The rooms are large and well lit.
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Rona B.
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8.5

/10

Reviewed 56 week(s) ago

Pelayanan ramah dan nenyenangkan.

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Anatasia U. P.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 58 week(s) ago

Dekat dengan pusat kota free wifi wifi kencang ada air hangat kamar mandi bersih kamar bersih.

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Leman T.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 61 week(s) ago

Sesuai harga. Untuk kebersihan sudah cukup, agar dijaga tingkat kebersihannya.

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Noverius L.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 63 week(s) ago

Strategic location. Cleanliness: 8/10. AC: Cold. Breakfast: Didn't try. Check-in process: Fast and can be checked in early without additional fees. 8 o'clock you can check in. Staff: Friendly.
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Bella Safitri
icon-origin-TRAVELOKA

9.7

/10

Reviewed 63 week(s) ago

The place is quite comfortable, clean, neat and the staff are also friendly. Access in the middle of the city is environmentally friendly.
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Muzaini M.
icon-origin-TRAVELOKA

6.2

/10

Reviewed 63 week(s) ago

No bath soap. No slipper avail. The drain in the bathroom sink is leaking.

2 people find it helpful

Priyo M.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 68 week(s) ago

The rooms are clean, cold and hot water runs smoothly, there is a TV, AC, close to the center of the crowd, the hotel staff is friendly, just helpful.
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1 people find it helpful

Gintono B.
icon-origin-TRAVELOKA

6.2

/10

Reviewed 71 week(s) ago

Sorry, I asked for a solution so I could get a room downstairs, but the answer was. The bottom is full even though it's not really. Had to go up to the 3rd floor without an elevator even though I was an elderly person with knee problems. Minimal sockets in the room. The bed and room are quite big. CS is not friendly at all, no smile.
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3 people find it helpful

Accommodation's Reply
03 Nov 2023
Sorry, at that time the conditions downstairs were full. In the future, hopefully it can be improved again.
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irvan p.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 73 week(s) ago

Dekat ke semua tempat, cari makan cuma jalan 10m langkah.

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