8.2
Very Good

From 585 reviews

Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

7.8

Location

8.6

Service and Facilites

8.3

People often mention about Palapa Hotel Mataram
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Staff Friendliness (9)
Distance to City Center (8)
Room Space (8)
Check-in/out Time (7)
Ambiance (7)
Bedroom (6)
Bathroom (6)
Accessibility (5)
Soundproof (5)
Family Friendly (4)
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Traveler Reviews Palapa Hotel Mataram

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Customer reviews

t***a
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10.0

/10

Reviewed 20 hour(s) ago

The hotel staff is friendly, the rooms are comfortable.
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A***l
icon-origin-TRAVELOKA

9.0

/10

Reviewed 1 week(s) ago

The hotel is close to Pancasari, very suitable for transit from Lombok to Sumbawa.
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1 people find it helpful

T***s
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Leisure
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10.0

/10

Reviewed 3 week(s) ago

Okay, I was satisfied with spending the night here.
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V***a
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Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 4 week(s) ago

Great place for a long stay, maybe this wasn't option for traveler that carried large case unless they got room at the 1st floor, unless the 1st guy we met at check-in, rest of the staff werent really helping with our Luggage,

1 people find it helpful

A***r
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Leisure
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10.0

/10

Reviewed 8 week(s) ago

Very good comfortable and safe close
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R***n
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Leisure
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8.4

/10

Reviewed 13 week(s) ago

The location of the power outlet is under the drawer next to the bed, so it is difficult to reach and there is only one
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1 people find it helpful

A***r
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Leisure
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10.0

/10

Reviewed 14 week(s) ago

It's safe and secure to stay
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Noverius L.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 23 week(s) ago

Friendly staff, close to the city center, early check-in possible, I checked in at 8 am.
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N***s
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Business
icon-origin-TRAVELOKA

9.0

/10

Reviewed 26 week(s) ago

Friendly staff, can check in early, cleanliness needs to be improved especially the mattress/sheets.
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1 people find it helpful

S***a
icon-Business
Business
icon-origin-TRAVELOKA

6.6

/10

Reviewed 28 week(s) ago

There 's no water dispenser and also toiletries only simple soap.

1 people find it helpful

H***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 37 week(s) ago

Good and complete with hot and cold water, full AC.
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I***i
icon-origin-TRAVELOKA

5.4

/10

Reviewed 42 week(s) ago

The staff is just normal, there is no expression. The expensive price is not worth what you get. The room smells musty, dirty, cobwebs everywhere. The TV doesn't have a remote, change channels manually by pressing the button on the back of the TV. There were no towels when we entered, they were given when we called. 1 active power plug, positioned below Jongkong Middle School if you want to charge your cellphone. Really really bad. Hopefully no one else experiences the same thing as me. 😪
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+4

1 people find it helpful

H***y
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Transit
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9.4

/10

Reviewed 47 week(s) ago

Friendly staff, clean hotel, with cheap price, very satisfying to get a big, clean room & strategic location.
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dede s.
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6.0

/10

Reviewed 50 week(s) ago

Kurang double check. Sprei kotor banyak noda. Kamar mandinya gak normal buangan air kloset.

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Nanang S.
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Business
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10.0

/10

Reviewed 56 week(s) ago

The hotel is clean and comfortable. The rooms are large and well lit.
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Rona B.
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8.5

/10

Reviewed 61 week(s) ago

Pelayanan ramah dan nenyenangkan.

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Anatasia U. P.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 64 week(s) ago

Dekat dengan pusat kota free wifi wifi kencang ada air hangat kamar mandi bersih kamar bersih.

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Leman T.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 67 week(s) ago

Sesuai harga. Untuk kebersihan sudah cukup, agar dijaga tingkat kebersihannya.

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Noverius L.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 68 week(s) ago

Strategic location. Cleanliness: 8/10. AC: Cold. Breakfast: Didn't try. Check-in process: Fast and can be checked in early without additional fees. 8 o'clock you can check in. Staff: Friendly.
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Bella Safitri
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9.7

/10

Reviewed 69 week(s) ago

The place is quite comfortable, clean, neat and the staff are also friendly. Access in the middle of the city is environmentally friendly.
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