8.5
Very Good
From 4,852 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Swiss-Belinn Gajah Mada Medan
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Ambiance (106)
Staff Friendliness (105)
Bedroom (102)
Distance to City Center (95)
Variety (93)
Accessibility (88)
Hotel Area (87)
Taste (87)
Family Friendly (84)
Room Space (82)
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Traveler Reviews Swiss-Belinn Gajah Mada Medan

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Customer reviews
J***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 day(s) ago
Good service, nice room too
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D***i
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Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Ok for family and close to Ucok Durian, delicious cooked satay and a ok night club next door
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Accommodation's Reply
08 Jul 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Upon check in, the room was upgraded to a palace suite. Thank you Swiss-Belinn Medan
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Accommodation's Reply
23 Jun 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff at this hotel were very friendly and helpful throughout our stay. The rooms were very clean and comfortable. We also enjoyed a delicious breakfast every morning and loved the convenient location.
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Accommodation's Reply
16 Jun 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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Wiwik H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Stayed 2 days in Medan. Ambiance/Facilities: complete. Food: varied. Staff Assistance: prompt and friendly. Highlights: [Mention things that made your stay experience special]. Price: competitive. Location: close to food centers and busy highways.
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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R***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Clean, comfortable luxury place Price according to the facilities obtained Hotel atmosphere makes you want to come here again
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Accommodation's Reply
11 Jun 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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h***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Overall it was good. I even like the hospitality.
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Accommodation's Reply
09 Jun 2025
Dear valued guest Thank you for your wonderful review! We’re delighted to hear that you had a great experience with us. Your kind words truly motivate our team to continue providing excellent service. We look forward to welcoming you again for another memorable stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! Best regards, Reservation team
C***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 week(s) ago
almost all okay. the food is delicious. The choices are not many but quite satisfied with the price because everything is delicious. for the room here does not provide extra bed. the room is quite clean but when we entered, new towels were not available..even though we entered the room at 14.40. the swimming pool is very good, but there are not many seats available. because the pool is also for the public, yes there should be more seats available. and hopefully the pool attendant is always on standby. in the morning to noon there are still some, in the afternoon towards night there are no more guards. even though the afternoon is the busiest.
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Accommodation's Reply
11 Jun 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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A***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Slow Wi-Fi, poor soundproofing.
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Accommodation's Reply
09 Jun 2025
Dear guest. Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the slow Wi-Fi connection and the lack of soundproofing in the room. Your feedback is very valuable to us, and we will immediately forward it to the relevant team for attention and future improvements. We greatly appreciate your time to share your experience, and look forward to welcoming you back with better service in the future. Warm regards. Reservation team
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asidharta 1.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
comfortable hotel with friendly and responsive staff with a strategic location. there are several places to eat, snack and drink coffee outside the hotel that are open until night even 24 hours, in front of the hotel there are 2 minimarts that are also open 24 hours. for those who like jogging and trekking there is Gajah Mada Park which is located next to the hotel. a few days before check-in I had communicated via WA with the hotel and was responded to well and quite quickly and my request was fulfilled by the hotel, we were even given a room with a good view. the concierge, front office, security, waiters at this hotel are friendly and very helpful. for breakfast at this hotel, the food is delicious, the dining room is comfortable, unfortunately the dining room is not spacious enough. unfortunately, the swimming pool operating hours are only until 7 pm, maybe it would be better if it could be opened until 10 or 11 pm, so for those of us who just finished our activities at 8 or 9 pm, we can swim too. one of the reasons we chose to stay at this hotel was because it had a swimming pool. For those who want to visit Medan, we recommend staying at Swiss Belinn Gajah Mada Medan. === comfortable hotel with friendly and responsive staff with a strategic location. there are several places to eat, snack and drink coffee outside the hotel that are open until night even 24 hours, in front of the hotel there are 2 minimarts that are also open 24 hours. for those who like jogging and trekking there is Gajah Mada Park which is located next to the hotel. a few days before check-in I had communicated via WA with the hotel and was responded to well and quite quickly and my request was fulfilled by the hotel, we were even given a room with a good view. the concierge, front office, security, waiters at this hotel are friendly and very helpful. for breakfast at this hotel, the food is delicious, the dining room is comfortable, unfortunately the dining room is not spacious enough. unfortunately, the swimming pool operating hours are only until 7 pm, maybe it would be better if it could be opened until 10 or 11 pm, so for those of us who just finished our activities at 8 or 9 pm, we can swim too. one of the reasons we chose to stay at this hotel is because it has a swimming pool. for those who want to visit Medan, we recommend staying at Swiss Belinn Gajah Mada Medan.
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Accommodation's Reply
07 Jun 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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Mevanzah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Had a pleasant 2 night stay. The room was clean and soundproof. Breakfast was delicious and varied. Overall, highly recommended.
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Accommodation's Reply
02 Jun 2025
Dear Valued Guest. Dear Valued Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Warm regards, Reservation team.
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Affordable price, complete facilities, kids friendly, friendly staff, Mas Rey and Mbak Rizky are very helpful, cool pool to sit and relax.
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Accommodation's Reply
02 Jun 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very pleasant experience. Delicious breakfast, complete. Friendliness of all staff, Mas Rey is also very humble, complete hotel facilities.
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Accommodation's Reply
02 Jun 2025
Dear Guest. Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue to provide the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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A***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Staying at Swiss Bellin is very comfortable, strategic location.
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Accommodation's Reply
26 May 2025
Dear Guest Thank you for your feedback. We are sorry to hear that you found the bed uncomfortable. Your comfort is very important to us, and we sincerely regret that we did not meet your expectations in this regard. Please be assured that we will follow up on this issue and take necessary steps to improve. We look forward to welcoming you back and providing you with a more enjoyable stay in the future. Best regards, Reservations team
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J***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very good for stay and the room and the staff are very kind, don't forget to run in the garden next to the hotel because it is very shady
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Accommodation's Reply
23 May 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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J***o
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
The gym doesn't work so it's not perfect.
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Accommodation's Reply
26 May 2025
Dear guest. Thank you for your review. We apologize for the inconvenience you experienced due to the gym not functioning. Your feedback means a lot to us, and we will follow up immediately so that the facility can be back in good working order. We look forward to welcoming you back with a more perfect experience on your next visit. Warm regards. Reservation team
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syukur w.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 8 week(s) ago
Clean but the food is not tasty
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1 people find it helpful
Accommodation's Reply
21 May 2025
Dear Mr. Syukur. Thank you for your visit and review. We are glad that you found our place clean, but we apologize if our food did not meet your expectations. Your feedback means a lot to us to continue improving the quality of taste and service. We hope to welcome you back with a better experience in the future. Warm regards. Reservation Team
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R***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly and helpful, the check in and room extension process is very fast.
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Accommodation's Reply
16 May 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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Beby R. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Comfortable, next time I go there I will stay there again.
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Accommodation's Reply
15 May 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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Risma J.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Check in was very fast and friendly, the downside is the room doesn't have a wardrobe.
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Accommodation's Reply
15 May 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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Number of reviews per page
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