8.4
Very Good

From 4,744 reviews

Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Swiss-Belinn Gajah Mada Medan
All
Ambiance (70)
Staff Friendliness (66)
Bedroom (66)
Variety (62)
Distance to City Center (61)
Accessibility (57)
Family Friendly (53)
Hotel Area (52)
Taste (52)
Room Space (51)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Swiss-Belinn Gajah Mada Medan

Number of reviews per page
20
40

Customer reviews

Tamal S.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 day(s) ago

The hotel staff is friendly and very helpful, the room atmosphere is comfortable & the breakfast is very delicious.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
20 Feb 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
Translated by Google Icon
See original
M***r
icon-origin-TRAVELOKA

9.4

/10

Reviewed 1 week(s) ago

Hotel close to the mosque, can pray dawn prayer at the mosque 👍
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
20 Feb 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
Translated by Google Icon
See original
N***A
icon-Transit
Transit
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Strategic location, affordable price, nice rooms, friendly staff, hotel facilities such as swimming pool can be used freely, only the variety of food for breakfast is still lacking, otherwise it's really good.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
11 Feb 2025
Dear guest. Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review motivates our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Warm regards. Reservation team
Translated by Google Icon
See original
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

The facilities are okay, breakfast is also delicious. The staff are friendly, Mas Ray is very humble. The hotel's location is close to everywhere. The best👍👍
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
30 Jan 2025
Dear Valued Guest. We would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan. We look forward to welcoming you back. Warm Regards, Iksan. Reservation Team
Translated by Google Icon
See original
s***o
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

comfortable hotel, clean swimming pool, friendly staff
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
30 Jan 2025
Dear Valued Guest. We would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan. We look forward to welcoming you back. Warm Regards, Iksan. Reservation Team
Translated by Google Icon
See original
S***a
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 5 week(s) ago

It was very comfortable, until we woke up late. The location of the hotel is very strategic.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
28 Jan 2025
Dear Valued Guest, Thank you for your positive review! We are very pleased to know that you felt comfortable during your stay at our hotel and were able to enjoy your rest. We are also glad that you were satisfied with the strategic location of our hotel. We look forward to welcoming you back on your next visit for an equally pleasant experience. Warm regards, Reservation team
Translated by Google Icon
See original
C***r
icon-origin-TRAVELOKA

8.8

/10

Reviewed 6 week(s) ago

For the food it's lacking, for the room it's ok
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
16 Jan 2025
Dear guest. Thank you for your review. We apologize if the food served did not meet your expectations. We will pass this feedback to the relevant team for future improvements. We are glad to know that you felt comfortable with the room we provided. We look forward to welcoming you back and providing a better experience in the future. Thank you for sharing your experience! Best regards. Reservation team
Translated by Google Icon
See original
L***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 6 week(s) ago

Good facilities, comfortable, only I got the corner room while I am a woman if something happens it is a bit difficult to see because of the corner. I also don't like the position of the room because the view is of the next building so I don't enjoy the surrounding view
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
16 Jan 2025
Dear guest. Thank you for your review and feedback. We are glad to know that you are comfortable with the facilities we provide. However, we apologize if the location of the room you received was not up to your expectations, especially regarding privacy and views. We understand your concerns, and for your next visit, please do not hesitate to inform us of your room preferences when making a reservation. Our team will strive to provide a room that suits your needs and comfort. We look forward to welcoming you back with a better experience in the future. Thank you for your understanding! Best regards. Reservation team
Translated by Google Icon
See original
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.7

/10

Reviewed 6 week(s) ago

Small restaurant with old food that is not refilled to accommodate the number of visitors. The swimming pool is also narrow. The room is nice and spacious.
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
11 Jan 2025
Dear guest. We are glad to know that you enjoyed our spacious and comfortable room. However, we would like to apologize for any inconveniences related to the restaurant and pool area. Your feedback regarding food refills and pool capacity is highly appreciated. This will be our concern to improve the quality of service to better suit our guests’ needs. We look forward to welcoming you back with a more satisfying experience in the future. Warm regards, Reservation team
Translated by Google Icon
See original
t***q
icon-origin-TRAVELOKA

8.1

/10

Reviewed 7 week(s) ago

a comfortable hotel with a very strategic location has a swimming pool, gym and spa facilities making it comfortable in the hotel environment. the room is also quite comfortable, unfortunately when I entered the room the floor looked dirty maybe it hadn't been used for a long time. breakfast is very varied and the taste is good, it just might not be suitable for some people, because some are not salty enough.
Read More
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
11 Jan 2025
Dear guest. We are very pleased to know that you enjoyed our strategic location, hotel facilities, and the variety and taste of our breakfast. We also appreciate your feedback regarding the cleanliness of the room floor and the taste of the food. We apologize for the inconvenience you experienced regarding the condition of the room. We have conveyed this to the cleaning team to ensure that the cleanliness and comfort of the room are better maintained in the future. Your feedback regarding the taste of the food will also be our concern to present a menu that is more in line with the various tastes of our guests. We look forward to welcoming you back to our hotel with a better stay experience. Warm regards, Reservation team
Translated by Google Icon
See original
Vienna M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 7 week(s) ago

the holiday is fun, the children and family are happy, the service is also good thank you
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
08 Jan 2025
Dear Valued Guest We would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan. We look forward to welcoming you back. Warm Regards Iksan Reservation Team
Translated by Google Icon
See original
n***a
icon-Business
Business
icon-origin-TRAVELOKA

8.8

/10

Reviewed 7 week(s) ago

Got a room near the elevator... very noisy with people shouting... so my rest was disturbed, the front office staff were quick and friendly... the security guard and the housekeeper were also quite helpful... only the amnesty had to be asked for first before being given.
Translated by Google Icon
See original

3 people find it helpful

Accommodation's Reply
06 Jan 2025
Dear guest. Thank you for your review. We apologize for the inconvenience you experienced regarding the noise near your room. Your feedback is very important for us to improve guest comfort in the future. We are also happy to hear that the service of our front office staff, security guards, and Housekeeping met your expectations. Regarding amenities, we will ensure that this is improved so that guest needs can be met without having to be asked first. We look forward to welcoming you back and providing a better stay experience. Warm regards. Reservation team
Translated by Google Icon
See original
F***i
icon-origin-TRAVELOKA

8.8

/10

Reviewed 8 week(s) ago

In my opinion, everything is good, good, delicious food, comfortable place, reasonable price. It's just that when I want to swim, I am very disturbed by people who are swimming without wearing swimwear, some are wearing robes, skirts, jeans, pajamas, gosh I wanted to swim but I didn't, the first time I stayed at SB, I learned that in the swimming pool you can take food to the pool, then swim wearing a robe
Read More
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
28 Dec 2024
Dear guest. Thank you for your review and feedback. We are glad you enjoyed the food, the comfort of the place, and the value for money. Regarding the pool experience, we apologize for the inconvenience caused. Your feedback means a lot to us, and will be used as an evaluation to ensure a more comfortable swimming experience for all guests. We look forward to welcoming you back with a better experience in the future. Warm regards. Reservation team
Translated by Google Icon
See original
Calvin O.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 9 week(s) ago

The staff is friendly and the rooms are spacious
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
30 Dec 2024
Dear Valued Guest We would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan. We look forward to welcoming you back. Warm Regards Reservation Team
Translated by Google Icon
See original
Calvin O.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 9 week(s) ago

The staff is friendly so it's nice to stay here and the rooms are also spacious.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
30 Dec 2024
Dear Valued Guest We would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan. We look forward to welcoming you back. Warm Regards Reservation Team
Translated by Google Icon
See original
yayan g.
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 9 week(s) ago

Friendly staff, strategic location and delicious food
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
23 Dec 2024
Mr. Yayan. Thank you for your positive review! We are glad to hear that you are satisfied with our staff service, strategic location, and the food we serve. We look forward to welcoming you back in the near future! Best regards, Reservations Team
Translated by Google Icon
See original
yayan g.
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 9 week(s) ago

Ok location. Friendly staff and delicious food.
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
23 Dec 2024
Dear Mr Yayan Thank you for your positive review! We are happy to hear that you are satisfied with our staff's service, strategic location, and the dishes we serve. We hope to welcome you back next time! Best regards, Reservations Team
yayan g.
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 9 week(s) ago

The location is close to everywhere and the hotel staff are very helpful to guests.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
24 Dec 2024
Dear guest. Thank you for your review! We are glad to hear that you are comfortable with our strategic location and the service from our team. We are always ready to help to make your experience even more enjoyable. See you again. Warm regards. Team reservation
Translated by Google Icon
See original
M***i
icon-origin-TRAVELOKA

6.5

/10

Reviewed 10 week(s) ago

Can't access wifi using laptop.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
18 Dec 2024
Dear guest. Thank you for your review. We apologize for the difficulties you experienced with accessing Wi-Fi using your laptop. Our team is always ready to assist with any technical issues, and we encourage guests to contact us during their stay so we can address them promptly. We look forward to providing you with a better experience on your next visit. Best regards. Reservation team
Translated by Google Icon
See original
A***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 11 week(s) ago

Okay, cool, good, really cool and clean and tidy, but it needs to be updated again, you have to be more diligent in cleaning, the important thing is that it has to be clean and. Far from animals and the food is delicious and clean, it has to be clean, also note that the people are friendly and the service is fast, comfortable, not noisy, and makes us enjoy our vacation happily and comfortably without the burden of cleaning the mattress and blanket, we also feel very at home, we don't want to check out
Read More
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
12 Dec 2024
Dear guest. Thank you very much for your very positive review! We are glad to hear that you are satisfied with our service and cleanliness. Your feedback on cleanliness, friendliness, and comfort will continue to be our top priority. We will also ensure that the environment remains clean, comfortable, and the service is fast. We hope your next visit will be even more enjoyable! Warm regards. Reservation team
Translated by Google Icon
See original
Number of reviews per page
20
40