Traveloka (4,771)
8.4
Very Good
From 4,771 reviews
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Cleanliness
8.6
Room Comfort
8.5
Meal
8.3
Location
8.6
Service and Facilites
8.4
People often mention about Swiss-Belinn Gajah Mada Medan
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Traveler Reviews Swiss-Belinn Gajah Mada Medan
Number of reviews per page
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40
Customer reviews
R***a
Staycation
10.0
/10
Reviewed 4 day(s) ago
Clean room, complete facilities. The rooftop pool has a view of the city, breakfast also has many choices of breakfast. Mr. Raymond is very helpful. Recommendation for families to stay here.
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Accommodation's Reply
31 Mar 2025
Dear Guest Thank you for your review. We apologize for the inconvenience you experienced. Your feedback is very valuable to us, and we will immediately evaluate and improve the quality of our services and food. We hope to provide a better experience for you in the future. Warm regards Reservation team
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R***a
Staycation
10.0
/10
Reviewed 4 day(s) ago
suitable for family
close if you want to go to the city
breakfast is also delicious
staff is friendly, Mr. Raymond
room size is also right & very comfortable
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R***a
Leisure
10.0
/10
Reviewed 4 day(s) ago
I love the ambience of the swimming pool. Breakfast was good. Price is affordable. Very humble staff, Raymond. Great experience.
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Accommodation's Reply
31 Mar 2025
Dear Guest Thank you for your review. We apologize for the inconvenience you experienced. Your feedback is very valuable to us, and we will immediately evaluate and improve the quality of our services and food. We hope to provide a better experience for you in the future. Warm regards Reservation team
D***a
Staycation
10.0
/10
Reviewed 1 week(s) ago
Very cool, the best and most reliable top markotop.
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Accommodation's Reply
31 Mar 2025
Dear Guest Thank you for your review. We apologize for the inconvenience you experienced. Your feedback is very valuable to us, and we will immediately evaluate and improve the quality of our services and food. We hope to provide a better experience for you in the future. Warm regards Reservation team
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T***Q
10.0
/10
Reviewed 1 week(s) ago
Provide a hair dryer in the bathroom.
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Accommodation's Reply
31 Mar 2025
Dear Guest Thank you for your review. We apologize for the inconvenience you experienced. Your feedback is very valuable to us, and we will immediately evaluate and improve the quality of our services and food. We hope to provide a better experience for you in the future. Warm regards Reservation team
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H***y
Staycation
9.7
/10
Reviewed 3 week(s) ago
The hotel is comfortable.. want to come back again.. hehehe
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Accommodation's Reply
25 Mar 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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F***i
Staycation
8.8
/10
Reviewed 3 week(s) ago
the room is comfortable and very clean and fragrant
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Accommodation's Reply
13 Mar 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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W***n
8.5
/10
Reviewed 4 week(s) ago
I like the pillows the most, they are very soft, the quality is different from most hotels. The pool view is very nice.
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1 people find it helpful
Accommodation's Reply
06 Mar 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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C***A
10.0
/10
Reviewed 5 week(s) ago
Clean, comfortable. The service is friendly and satisfying, the breakfast is also delicious
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Accommodation's Reply
04 Mar 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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R***a
Leisure
10.0
/10
Reviewed 5 week(s) ago
stayed here for 3 days very impressive
breakfast was delicious
hotel is mostly visited by families
maybe because of the nice swimming pool
restaurant staff is very helpful
room service is also fast
front staff mas raymond is humble
next will stay here again
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2 people find it helpful
Accommodation's Reply
03 Mar 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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R***a
Staycation
10.0
/10
Reviewed 5 week(s) ago
bring the family for a staycation, take 3 rooms, given rooms on the upper floor and adjacent as requested, breakfast is also delicious & fresh
at the same time requesting room decor is also fulfilled, thx mas raymond & ka rizky for being humble
continue to be successful swissbel gajah mada
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Accommodation's Reply
03 Mar 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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R***a
10.0
/10
Reviewed 5 week(s) ago
A pleasant weekend experience with family, the breakfast can be said to be complete, there is also baby food, the staff is very friendly, Mas Ray, access to the swimming pool is very easy, the room price is affordable
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Accommodation's Reply
03 Mar 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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C***a
6.0
/10
Reviewed 5 week(s) ago
Dirty towels, dirty sheets, non-air-conditioned corridors, dirty water
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1 people find it helpful
Accommodation's Reply
26 Feb 2025
Dear guest. Thank you for your review. We apologize for the inconvenience you experienced during your stay. We greatly appreciate your feedback and will immediately follow up on the cleanliness and comfort issues in the hotel area. Guest satisfaction is our priority, and we will strive to improve our services to make your stay even better in the future. If you would like, please contact us directly so that we can assist you further. Thank you. Best regards. Reservation team
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TS
Tamal S.
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and very helpful, the room atmosphere is comfortable & the breakfast is very delicious.
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Accommodation's Reply
20 Feb 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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M***r
9.4
/10
Reviewed 7 week(s) ago
Hotel close to the mosque, can pray dawn prayer at the mosque 👍
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Accommodation's Reply
20 Feb 2025
Dear Guest Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review is a motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Best regards, Reservation team
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N***A
Transit
10.0
/10
Reviewed 8 week(s) ago
Strategic location, affordable price, nice rooms, friendly staff, hotel facilities such as swimming pool can be used freely, only the variety of food for breakfast is still lacking, otherwise it's really good.
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1 people find it helpful
Accommodation's Reply
11 Feb 2025
Dear guest. Thank you for your positive review! We are very happy to know that you enjoyed your stay with us. Your review motivates our team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can do to make your experience more memorable, please do not hesitate to contact us! Warm regards. Reservation team
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R***a
Staycation
10.0
/10
Reviewed 9 week(s) ago
The facilities are okay, breakfast is also delicious. The staff are friendly, Mas Ray is very humble. The hotel's location is close to everywhere. The best👍👍
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1 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Valued Guest. We would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan. We look forward to welcoming you back. Warm Regards, Iksan. Reservation Team
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s***o
10.0
/10
Reviewed 10 week(s) ago
comfortable hotel, clean swimming pool, friendly staff
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3 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Valued Guest. We would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan. We look forward to welcoming you back. Warm Regards, Iksan. Reservation Team
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S***a
Business
8.5
/10
Reviewed 10 week(s) ago
It was very comfortable, until we woke up late. The location of the hotel is very strategic.
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2 people find it helpful
Accommodation's Reply
28 Jan 2025
Dear Valued Guest, Thank you for your positive review! We are very pleased to know that you felt comfortable during your stay at our hotel and were able to enjoy your rest. We are also glad that you were satisfied with the strategic location of our hotel. We look forward to welcoming you back on your next visit for an equally pleasant experience. Warm regards, Reservation team
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C***r
8.8
/10
Reviewed 11 week(s) ago
For the food it's lacking, for the room it's ok
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Accommodation's Reply
16 Jan 2025
Dear guest. Thank you for your review. We apologize if the food served did not meet your expectations. We will pass this feedback to the relevant team for future improvements. We are glad to know that you felt comfortable with the room we provided. We look forward to welcoming you back and providing a better experience in the future. Thank you for sharing your experience! Best regards. Reservation team
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Number of reviews per page
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40
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