Traveloka (4,059)
8.6
Very Good
From 4,059 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.4
Location
8.8
Service and Facilites
8.7
People often mention about Great Diponegoro Hotel Surabaya
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Bedroom (73)
Distance to City Center (72)
Staff Friendliness (72)
Ambiance (71)
Bathroom (65)
Accessibility (59)
Room Space (55)
Hotel Area (54)
Surroundings (47)
Family Friendly (42)
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Traveler Reviews Great Diponegoro Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
A***o
Business
8.5
/10
Reviewed 5 day(s) ago
Strategic location, comfortable and clean rooms, fast and friendly service
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F***s
Business
10.0
/10
Reviewed 7 day(s) ago
clean and tidy hotel and friendly staff
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E***a
6.5
/10
Reviewed 7 day(s) ago
Please fix the AC. I stayed for 2 days.
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AI
Agus I.
10.0
/10
Reviewed 1 week(s) ago
It's really comfortable to stay here.
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Pa
Puji a.
9.7
/10
Reviewed 1 week(s) ago
The hotel staff was friendly and willing to help me when I got a refund because I mistyped the date when making an online reservation. And in less than 15 minutes my money was 100% back.
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D***g
Staycation
9.4
/10
Reviewed 2 week(s) ago
The room smells of oranges, comfortable, clean, close to everywhere
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c***a
Staycation
10.0
/10
Reviewed 2 week(s) ago
The location of the hotel is very close to public facilities such as places to eat. So it really helps when it rains, you can go next to the hotel to eat, namely KFC, Indomaret and Whizmie. And these three places can be reached on foot from the hotel.
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A***s
10.0
/10
Reviewed 2 week(s) ago
Comfortable hotel with a calm atmosphere. But a little uncomfortable with the unpleasant smell in the lower parking area. Hopefully there will be improvements and good handling🙏🙏
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3 people find it helpful
Accommodation's Reply
15 Feb 2025
Dear Mr./Ms. A*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We would like to apologize for the unpleasant and unexpected moments that you experienced at our Hotel. We have forwarded your review to the relevant Department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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IM
Ifan M.
Staycation
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the hotel room and bathroom are clean and fragrant. The breakfast is great
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Accommodation's Reply
15 Feb 2025
Dear Mr./Ms. Ifan M, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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E***n
Business
9.7
/10
Reviewed 2 week(s) ago
Just a note for the young male receptionist. Please provide good service and don't be slow, check out waiting for 20 minutes while he keeps playing with his cellphone. Please be a consideration for the management. If the one serving is Mr. Sandi, it must be one set.
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1 people find it helpful
Accommodation's Reply
12 Feb 2025
Dear Mr./Ms. E*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We would like to apologize for the unpleasant and unexpected moments that you experienced at our Hotel. We have forwarded your review to the relevant Department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Z***a
Staycation
9.4
/10
Reviewed 3 week(s) ago
The location is very strategic, the room and bathroom facilities are clean, the service is very responsive and friendly, the view from the room is also okay. So far very satisfying
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1 people find it helpful
Accommodation's Reply
12 Feb 2025
Dear Mr./Ms. Z*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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S***i
Leisure
9.4
/10
Reviewed 3 week(s) ago
You can get a view of the city of Surabaya,
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Accommodation's Reply
12 Feb 2025
Dear Mr./Ms. S*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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I***a
Transit
9.1
/10
Reviewed 3 week(s) ago
The room is ok for that price. Didn't have time to try the bf
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Accommodation's Reply
12 Feb 2025
Dear Mr./Ms. I*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Y***a
Staycation
9.4
/10
Reviewed 4 week(s) ago
For rooms with connecting doors, the sound is less. You can still hear the noise in the next room.
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Accommodation's Reply
12 Feb 2025
Dear Mr./Ms. Y*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We would like to apologize for the unpleasant and unexpected moments that you experienced at our Hotel. We have forwarded your review to the relevant Department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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M***a
Staycation
8.2
/10
Reviewed 4 week(s) ago
sorry the food is not much variety and the taste is a bit lacking.....
hair dryer is not provided in the room, must ask for it first to the receptionist.....
parking is a bit narrow...
room atmosphere is a bit gloomy, maybe because of the color of the paint or the lighting...
thank you...
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Accommodation's Reply
12 Feb 2025
Dear Mr./Ms. M*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We would like to apologize for the unpleasant and unexpected moments that you experienced at our Hotel. We have forwarded your review to the relevant Department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Y***a
Staycation
8.2
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the hotel is also clean
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1 people find it helpful
Accommodation's Reply
03 Feb 2025
Dear Mr./Ms. Y*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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D***i
9.4
/10
Reviewed 4 week(s) ago
Good, friendly staff, clean rooms and in the city center
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Accommodation's Reply
03 Feb 2025
Dear Mr./Ms. D*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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N***n
Transit
9.7
/10
Reviewed 4 week(s) ago
3 star hotel, suitable for business or leisure. Very competitive price. With facilities that are not inferior to similar hotels.
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Accommodation's Reply
03 Feb 2025
Dear Mr./Ms. N*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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AI
Agus I.
9.4
/10
Reviewed 4 week(s) ago
Cool, steady, comfortable. Location is easy to reach.
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Accommodation's Reply
03 Feb 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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D***n
Business
8.5
/10
Reviewed 5 week(s) ago
Clean, comfortable, strategic location
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1 people find it helpful
Accommodation's Reply
03 Feb 2025
Dear Mr./Ms. D*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Number of reviews per page
20
40
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