Traveloka (4,369)
Other sources (1)
8.7
Very Good
From 4,369 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.4
Location
8.9
Service and Facilites
8.7
People often mention about Great Diponegoro Hotel Surabaya
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Bedroom (151)
Ambiance (143)
Distance to City Center (140)
Staff Friendliness (138)
Bathroom (134)
Room Space (120)
Accessibility (119)
Hotel Area (107)
Surroundings (101)
Family Friendly (86)
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Traveler Reviews Great Diponegoro Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
RA
Revy A.
Business
8.5
/10
Reviewed 3 day(s) ago
If possible, the food menu should be more varied and the prices more affordable.
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Accommodation's Reply
17 Sep 2025
Dear Mr./Ms. Revy A., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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PW
Pepen W.
Staycation
9.4
/10
Reviewed 3 day(s) ago
The hotel is quite close to downtown Surabaya.
Connecting rooms are available.
The hotel staff, from cleaning staff to security, are friendly and helpful.
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Accommodation's Reply
17 Sep 2025
Dear Mr./Ms. Pepen W., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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Bagus P.
Transit
8.5
/10
Reviewed 7 day(s) ago
friendly staff, clean and comfortable rooms, only the hot water is not working
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Accommodation's Reply
17 Sep 2025
Dear Mr./Ms. Bagus P., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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S***s
9.7
/10
Reviewed 1 week(s) ago
The place was so fun and left me with sweet memories for the rest of my life. 🥰 It's the best for me. Thank you for your service. May you continue to be successful.
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Accommodation's Reply
17 Sep 2025
Dear Mr./Ms. S*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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Almer V. R. U. H.
10.0
/10
Reviewed 1 week(s) ago
This is my third stay at Great Diponegoro. It's very comfortable and very clean. The cleaning staff is very friendly. Remembering Great Diponegoro reminds me of Mas Alfi, who was humble to me.
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Accommodation's Reply
17 Sep 2025
Dear Mr./Ms. Almer V. R. U. H., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to welcoming you back. Thank you and have a great day. Best Regards, Management.
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P***o
Staycation
8.5
/10
Reviewed 2 week(s) ago
For easy access and a quiet hotel atmosphere
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Accommodation's Reply
08 Sep 2025
Dear Mr./Ms. P*o, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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e***o
10.0
/10
Reviewed 3 week(s) ago
Enter anyway, not fussy
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Accommodation's Reply
01 Sep 2025
Dear Mr./Ms. E*o, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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AI
Agus I.
10.0
/10
Reviewed 3 week(s) ago
Comfortable, pleasant, quiet and clean.
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Accommodation's Reply
01 Sep 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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AI
Agus I.
10.0
/10
Reviewed 3 week(s) ago
All hotel employees are very friendly and nice.. It is very comfortable to stay here.
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Accommodation's Reply
01 Sep 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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AI
Agus I.
10.0
/10
Reviewed 3 week(s) ago
The service is very good.. Safe, beautiful, comfortable, and clean.
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Accommodation's Reply
01 Sep 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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P***n
5.0
/10
Reviewed 3 week(s) ago
The stay was okay, just average. However, I found the charges on this app to be higher compared to others. My suggestion is to check rates on other apps first, as in my opinion, Traveloka is more expensive.
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Accommodation's Reply
01 Sep 2025
Dear Mr./Ms. P***n,
First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you share your experience on our Hotel reviews page. We apologize for the unpleasant moment and not according to your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day.
Best Regards,
Management
G***t
9.7
/10
Reviewed 3 week(s) ago
Top level standard and very comfortable
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Accommodation's Reply
29 Aug 2025
Dear Mr./Ms. G*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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G***t
Staycation
9.1
/10
Reviewed 4 week(s) ago
I stayed here for 3 nights.
The location is strategic, next to ****mart and *FC, so eating out is easy.
The service and facilities are good. One of the advantages, in my opinion, is the hot and cold water dispenser, so you can drink cold water and refill mineral water as much as you like.
The room is comfortable.
The cleanliness is quite good, but needs improvement. When I first entered the room, there were still hairs on the floor from the previous guest. On the second day, it seemed like the bed cover hadn't been replaced, just tidied up.
Overall, I'm quite satisfied.
Hopefully, it can be even better.
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Accommodation's Reply
23 Aug 2025
Dear Mr./Ms. G*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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A***o
Staycation
10.0
/10
Reviewed 4 week(s) ago
Hotel staff is friendly, service is also friendly
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Accommodation's Reply
19 Aug 2025
Dear Mr./Ms. A*o, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management
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YA
Yuda A.
Staycation
9.4
/10
Reviewed 4 week(s) ago
The hotel's facilities and surrounding area are excellent, with Indomaret and KFC nearby, and Wizzmie is also a short walk away. The hotel's soundproofing is good for non-connecting rooms, the staff is friendly, and parking for motorcycles is also good.
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Accommodation's Reply
19 Aug 2025
Dear Mr./Ms. Yuda A., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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I***R
9.7
/10
Reviewed 5 week(s) ago
Very good, all the facilities are okay. Very good
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Accommodation's Reply
19 Aug 2025
Dear Mr./Ms. I*R, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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rd
riki d. s.
10.0
/10
Reviewed 5 week(s) ago
Awesome, cool view... The location is perfect.
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Mr./Ms. Riki d. S., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to welcoming you back. Thank you and have a great day. Best Regards, Management.
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AM
Aris M.
Business
10.0
/10
Reviewed 6 week(s) ago
Everyone wholeheartedly welcomes and serves, thank you.
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Accommodation's Reply
11 Aug 2025
Dear Mr./Ms. Guest, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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F***a
Business
10.0
/10
Reviewed 6 week(s) ago
Every time I go to Surabaya, I always stay here because I just feel it's the right place.
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Accommodation's Reply
11 Aug 2025
Dear Mr./Ms. F*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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tridesidawalty d.
Staycation
10.0
/10
Reviewed 6 week(s) ago
One day stop by before my sister goes umroh..., kind of happy for the children... 😁
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Accommodation's Reply
11 Aug 2025
Dear Mr./Ms. tridesidawalty d.,
First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you share your experience on our Hotel reviews page. We are always waiting for your next arrival. Thank you and have a Great day.
Best Regards,
Management
Number of reviews per page
20
40
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