8.6
Very Good

From 4,098 reviews

Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about Great Diponegoro Hotel Surabaya
All
Bedroom (83)
Distance to City Center (80)
Staff Friendliness (80)
Ambiance (80)
Bathroom (74)
Accessibility (67)
Room Space (65)
Hotel Area (60)
Surroundings (54)
Family Friendly (46)
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Traveler Reviews Great Diponegoro Hotel Surabaya

Number of reviews per page
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40

Customer reviews

i***n
icon-origin-TRAVELOKA

9.7

/10

Reviewed 5 day(s) ago

strategic location, staff & security are very friendly.
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Accommodation's Reply
02 Apr 2025
Dear Mr./Ms. I*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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I***n
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Transit
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9.4

/10

Reviewed 1 week(s) ago

The location and atmosphere of the room are comfortable and clean.
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1 people find it helpful

Accommodation's Reply
02 Apr 2025
Dear Mr./Ms. I*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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P***a
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Business
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8.8

/10

Reviewed 1 week(s) ago

Friendly staff. Maintained. Clean bathroom. Very comfortable room. Very strategic location. Easy to get anywhere.
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1 people find it helpful

Accommodation's Reply
02 Apr 2025
Dear Mr./Ms. P*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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A***s
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Staycation
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9.4

/10

Reviewed 2 week(s) ago

Always comfortable when staying here, the vibe is comfortable and the cleanliness is okay.
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Accommodation's Reply
02 Apr 2025
Dear Mr./Ms. A*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Revy A.
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Business
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8.3

/10

Reviewed 2 week(s) ago

It's good in all respects, but sometimes the tissue in the room isn't fully stocked.
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Accommodation's Reply
02 Apr 2025
Dear Mr./Ms. Revy, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have forwarded your review to the related department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management
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A***s
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10.0

/10

Reviewed 3 week(s) ago

very comfortable staying at this hotel
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Accommodation's Reply
02 Apr 2025
Dear Mr./Ms. A*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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A***r
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Staycation
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10.0

/10

Reviewed 3 week(s) ago

clean, comfortable, assisted access when not carrying a card
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Accommodation's Reply
13 Mar 2025
Dear Mr./Ms. A*r, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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I***n
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9.4

/10

Reviewed 4 week(s) ago

strategic location, next to KFC and Indomaret, located in the center of Surabaya, close to Bungkul Park, Tunjungan Plasa. comfortable and clean rooms and not noisy.
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1 people find it helpful

Accommodation's Reply
13 Mar 2025
Dear Mr./Ms. I*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Y***a
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Staycation
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9.4

/10

Reviewed 4 week(s) ago

The hotel atmosphere, the area around the hotel is indeed the champion. In the future, the rooms for nonconnecting rooms are the champion.
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1 people find it helpful

Accommodation's Reply
13 Mar 2025
Dear Mr./Ms. Y*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
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A***s
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Staycation
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9.4

/10

Reviewed 5 week(s) ago

Comfortable, never disappointed staying here
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1 people find it helpful

Accommodation's Reply
04 Mar 2025
Dear Mr./Ms. A*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
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d***i
icon-origin-TRAVELOKA

9.1

/10

Reviewed 5 week(s) ago

The chicken porridge is the best, the others need to be added to the taste. Oh yes, other facilities are also added. Overall, it was very comfortable to spend 2 nights at this hotel. Continue the service 😘
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Accommodation's Reply
04 Mar 2025
Dear Mr./Ms. D*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Erwan
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Business
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9.4

/10

Reviewed 5 week(s) ago

The service has been improved. Continue to provide comfort for guests. The best Great Diponegoro
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2 people find it helpful

Accommodation's Reply
01 Mar 2025
Dear Mr./Ms. Erwan, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
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A***o
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Business
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8.5

/10

Reviewed 5 week(s) ago

Strategic location, comfortable and clean rooms, fast and friendly service
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Accommodation's Reply
01 Mar 2025
Dear Mr./Ms. A*o, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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F***s
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Business
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10.0

/10

Reviewed 6 week(s) ago

clean and tidy hotel and friendly staff
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Accommodation's Reply
01 Mar 2025
Dear Mr./Ms. F*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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E***a
icon-origin-TRAVELOKA

6.5

/10

Reviewed 6 week(s) ago

Please fix the AC. I stayed for 2 days.
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Accommodation's Reply
01 Mar 2025
Dear Mr./Ms. E*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We would like to apologize for the unpleasant and unexpected moments that you experienced at our Hotel. We have forwarded your review to the relevant Department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
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Agus I.
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10.0

/10

Reviewed 6 week(s) ago

It's really comfortable to stay here.
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Accommodation's Reply
01 Mar 2025
Dear Mr./Ms. Agus, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
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Puji a.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 6 week(s) ago

The hotel staff was friendly and willing to help me when I got a refund because I mistyped the date when making an online reservation. And in less than 15 minutes my money was 100% back.
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Accommodation's Reply
01 Mar 2025
Dear Mr./Ms. Puji, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
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D***g
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Staycation
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9.4

/10

Reviewed 6 week(s) ago

The room smells of oranges, comfortable, clean, close to everywhere
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Accommodation's Reply
01 Mar 2025
Dear Mr./Ms. D*g, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
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c***a
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Staycation
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10.0

/10

Reviewed 6 week(s) ago

The location of the hotel is very close to public facilities such as places to eat. So it really helps when it rains, you can go next to the hotel to eat, namely KFC, Indomaret and Whizmie. And these three places can be reached on foot from the hotel.
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Accommodation's Reply
01 Mar 2025
Dear Mr./Ms. C*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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A***s
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

Comfortable hotel with a calm atmosphere. But a little uncomfortable with the unpleasant smell in the lower parking area. Hopefully there will be improvements and good handling🙏🙏
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4 people find it helpful

Accommodation's Reply
15 Feb 2025
Dear Mr./Ms. A*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We would like to apologize for the unpleasant and unexpected moments that you experienced at our Hotel. We have forwarded your review to the relevant Department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Number of reviews per page
20
40