Great Diponegoro Hotel Surabaya
Explore Great Diponegoro Hotel Surabaya
Overall Ratings & Reviews Great Diponegoro Hotel Surabaya
Traveloka (4,542)
Other sources (1)
8.7
Very Good
From 4,542 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.5
Location
8.9
Service and Facilites
8.7
People often mention about Great Diponegoro Hotel Surabaya
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Bedroom (178)
Staff Friendliness (164)
Ambiance (164)
Distance to City Center (163)
Bathroom (157)
Accessibility (140)
Room Space (138)
Hotel Area (128)
Surroundings (118)
Family Friendly (102)
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Traveler Reviews Great Diponegoro Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
NUR C.
8.0
/10
Reviewed 17 hour(s) ago
The towel is still suitable for use. And the toilet is clogged.
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Accommodation's Reply
29 Jan 2026
Dear Mr./Ms. Noor C., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing moments at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to improve our services in the future. We sincerely hope to welcome you again. Thank you and have a pleasant day. Sincerely, The Management Team
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Purwanto
10.0
/10
Reviewed 1 week(s) ago
Fast access, good location, friendly service
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Accommodation's Reply
23 Jan 2026
Dear Mr. Purwanto, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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UL
Umi L.
Business
10.0
/10
Reviewed 1 week(s) ago
I've stayed here many times. The rooms are clean, the staff is friendly, the rooms smell nice, and they also provide pillows.
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Accommodation's Reply
23 Jan 2026
Dear Mr./Ms. Umi L., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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H***m
9.7
/10
Reviewed 1 week(s) ago
Here are some revisions that need to be carefully considered by the hotel. In my opinion, everything is good, the view is as requested, and the staff are very responsive, making me very comfortable. However, when I checked the bedroom, there were mold stains on the pillows, which really needs to be looked into. Overall, everything is good.
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Accommodation's Reply
23 Jan 2026
Dear Mr./Ms. H*m, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, The Management
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Purwanto
Staycation
8.5
/10
Reviewed 2 week(s) ago
Nice, comfortable, access is not so difficult.
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Accommodation's Reply
26 Jan 2026
Dear Mr. Purwanto, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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Sulami n.
Leisure
10.0
/10
Reviewed 2 week(s) ago
I have stayed here twice when I was in SBY, even though the room is not very spacious but it is comfortable... The receptionist service is also friendly... In short, it is a pleasure to stay at the Great Diponegoro Hotel Surabaya
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Accommodation's Reply
17 Jan 2026
Dear Mr./Ms. Sulami N., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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A***s
Transit
9.1
/10
Reviewed 2 week(s) ago
Still the same, consistent cleanliness
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Accommodation's Reply
17 Jan 2026
Dear Mr./Ms. A*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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AW
AHMED W. I.
Business
10.0
/10
Reviewed 3 week(s) ago
clean lobby, rooms, and facilities.. comfortable rooftop cafe service.. good
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Accommodation's Reply
17 Jan 2026
Dear Ms./Mrs. Ahmed W.I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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A***o
8.5
/10
Reviewed 4 week(s) ago
Strategic location, clean room, stable hot water pressure in the bathroom/shower, which is often unstable in many places. Friendly and fast service.
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Accommodation's Reply
03 Jan 2026
Dear Mr./Ms. A*o, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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A***A
10.0
/10
Reviewed 5 week(s) ago
The staff is friendly, the place is very affordable and very very comfortable.
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Accommodation's Reply
30 Dec 2025
Dear Mr./Ms. A*A, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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A***s
Business
9.4
/10
Reviewed 5 week(s) ago
Still okay, cleanliness is no problem, the room is also wide.
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1 people find it helpful
Accommodation's Reply
30 Dec 2025
Dear Mr./Ms. A*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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R***o
10.0
/10
Reviewed 5 week(s) ago
all hotel staff are friendly. hotel is clean and safe. not noisy or crowded. feels calm and peaceful.
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Accommodation's Reply
30 Dec 2025
Dear Mr./Mr. Ro, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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Verified Traveler
Leisure
10.0
/10
Reviewed 6 week(s) ago
Very friendly staff, good service, super fun.
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Accommodation's Reply
30 Dec 2025
Dear Valued Guest, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, The Management Team
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Daniel p.
Staycation
10.0
/10
Reviewed 6 week(s) ago
The staff at the restaurant are very friendly and offer customers what is missing and are willing to take care of the shortcomings, a very good experience compared to five-star hotels where the waiters just sit there watching people eat but don't offer to take food.
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Accommodation's Reply
30 Dec 2025
Dear Mr. Daniel P., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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R***h
Staycation
9.4
/10
Reviewed 6 week(s) ago
Friendly restaurant staff... strategic location near Pasar Kembang, you can buy various typical Surabaya snacks
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Accommodation's Reply
30 Dec 2025
Dear Mr./Mr. R*h, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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Y***f
10.0
/10
Reviewed 6 week(s) ago
Very comfortable and worth trying again when the holidays arrive
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Accommodation's Reply
22 Dec 2025
Dear Mr./Ms. Y*f, First of all, we would like to sincerely thank you for choosing Great Diponegoro Surabaya Hotel as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are very pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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i***h
Staycation
9.1
/10
Reviewed 7 week(s) ago
I didn't expect a hotel with great facilities at this price. I booked without breakfast but when I was contacted, I got breakfast. The staff were all friendly, I liked it.
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Accommodation's Reply
16 Dec 2025
Dear Ms./Mrs. I*h, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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D***a
Staycation
10.0
/10
Reviewed 7 week(s) ago
comfortable, clean and friendly place, all the staff
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Accommodation's Reply
16 Dec 2025
Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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R***n
Business
5.8
/10
Reviewed 7 week(s) ago
I was supposed to check out at 12 noon, but I checked out earlier at 8 pm, because the 7th floor was noisy, there were worship activities that disturbed my comfort, and the building felt unstable, there was a slight sway.
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Accommodation's Reply
12 Dec 2025
Dear Mr. R*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We apologize for any unpleasant moments and for not meeting your expectations at our hotel. Thank you and have a pleasant day. Sincerely, The Management
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R***l
Staycation
9.7
/10
Reviewed 8 week(s) ago
The room is comfortable, but it's a shame the breakfast menu is limited.
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Accommodation's Reply
06 Dec 2025
Dear R*l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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Number of reviews per page
20
40
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