Great Diponegoro Hotel Surabaya
Explore Great Diponegoro Hotel Surabaya
Overall Ratings & Reviews Great Diponegoro Hotel Surabaya
Traveloka (4,502)
Other sources (1)
8.7
Very Good
From 4,502 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.5
Location
8.9
Service and Facilites
8.7
People often mention about Great Diponegoro Hotel Surabaya
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Bedroom (175)
Ambiance (161)
Distance to City Center (160)
Staff Friendliness (160)
Bathroom (154)
Accessibility (137)
Room Space (137)
Hotel Area (124)
Surroundings (115)
Family Friendly (100)
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Traveler Reviews Great Diponegoro Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Leisure
10.0
/10
Reviewed 2 day(s) ago
Very friendly staff, good service, super fun.
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Daniel p.
Staycation
10.0
/10
Reviewed 5 day(s) ago
The staff at the restaurant are very friendly and offer customers what is missing and are willing to take care of the shortcomings, a very good experience compared to five-star hotels where the waiters just sit there watching people eat but don't offer to take food.
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R***h
Staycation
9.4
/10
Reviewed 5 day(s) ago
Friendly restaurant staff... strategic location near Pasar Kembang, you can buy various typical Surabaya snacks
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Y***f
10.0
/10
Reviewed 6 day(s) ago
Very comfortable and worth trying again when the holidays arrive
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Accommodation's Reply
22 Dec 2025
Dear Mr./Ms. Y*f, First of all, we would like to sincerely thank you for choosing Great Diponegoro Surabaya Hotel as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are very pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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i***h
Staycation
9.1
/10
Reviewed 2 week(s) ago
I didn't expect a hotel with great facilities at this price. I booked without breakfast but when I was contacted, I got breakfast. The staff were all friendly, I liked it.
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Accommodation's Reply
16 Dec 2025
Dear Ms./Mrs. I*h, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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D***a
Staycation
10.0
/10
Reviewed 2 week(s) ago
comfortable, clean and friendly place, all the staff
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Accommodation's Reply
16 Dec 2025
Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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R***n
Business
5.8
/10
Reviewed 2 week(s) ago
I was supposed to check out at 12 noon, but I checked out earlier at 8 pm, because the 7th floor was noisy, there were worship activities that disturbed my comfort, and the building felt unstable, there was a slight sway.
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Accommodation's Reply
12 Dec 2025
Dear Mr. R*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We apologize for any unpleasant moments and for not meeting your expectations at our hotel. Thank you and have a pleasant day. Sincerely, The Management
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R***l
Staycation
9.7
/10
Reviewed 3 week(s) ago
The room is comfortable, but it's a shame the breakfast menu is limited.
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Accommodation's Reply
06 Dec 2025
Dear R*l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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SS
Sofiyah S.
10.0
/10
Reviewed 3 week(s) ago
This is the most comfortable hotel in Great Diponegoro, the staff are friendly
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Accommodation's Reply
08 Dec 2025
Dear Sophia S., First of all, thank you for choosing Great Diponegoro Hotel Surabaya during your stay in Surabaya and for taking the time to leave a review. Thank you for sharing your valuable experience on our hotel review page. We look forward to seeing you again. We sincerely appreciate your support and hope you have a wonderful day. Thank you, Management.
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A***s
Business
9.4
/10
Reviewed 3 week(s) ago
The hotel situation and comfort are okay, cleanliness is also okay.
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Accommodation's Reply
06 Dec 2025
Dear A*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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dn
debby n. k. w.
Transit
8.7
/10
Reviewed 3 week(s) ago
For resting, the rooms are very comfortable and there are windows in each room.
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Accommodation's Reply
06 Dec 2025
Dear Debbie N.K.W., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are very glad that you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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Anastasia s. d. y.
Transit
10.0
/10
Reviewed 4 week(s) ago
I didn't expect the room to be so spacious for the price and comfortable for a night's stay. It was clean, the staff was friendly, and the restaurant food was delicious. I'd definitely come back here again.
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Accommodation's Reply
01 Dec 2025
Dear Anastasia s. D. Y., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are so glad you shared your experience on our hotel review page. We look forward to welcoming you back again. Thank you and have a great day. Best regards, Management
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L***e
5.8
/10
Reviewed 5 week(s) ago
My score (3/10)
The room was quite clean. However, the towels seemed to need replacing, as they were unsuitable for use, especially for hotel guests.
The sheets were yellowing; either they hadn't been changed or they were old.
Breakfast wasn't varied, and it tasted awful. I only liked eggs and toast.
Asking for help from the front desk staff didn't help; they just tossed it to another department.
At 6:00 AM, I received a call from the front desk to my room, asking if I'd used the hair dryer I'd borrowed. It was annoying and rude. The hair dryer was obviously used during my stay, so why would they ask me that?
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Accommodation's Reply
25 Nov 2025
Dear Mr. L*e, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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W***a
Staycation
9.4
/10
Reviewed 5 week(s) ago
The staff is friendly, the rooms are spacious, and the access is easy.
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Accommodation's Reply
25 Nov 2025
Dear Mr. W*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are glad you shared your experience on our hotel review page. We hope to welcome you back again. Thank you and have a great day. Best regards, Management
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DS
Dwitya S. W.
Business
8.4
/10
Reviewed 5 week(s) ago
Parking was a bit uncomfortable.
There was a security guard who helped me park, but he didn't know the right and left sides, which made it confusing to follow the instructions.
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Accommodation's Reply
25 Nov 2025
Dear Mr. Dwitya S. W., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We sincerely hope to welcome you back again. Thank you and have a great day. Best regards, Management
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AR
Angga R.
9.6
/10
Reviewed 6 week(s) ago
Very satisfying... Clean hotel and fast service.
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1 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Ms. Angka R., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are very glad that you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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A***u
Business
9.7
/10
Reviewed 6 week(s) ago
Overall, it's good, but the elevator button to the 12th floor restaurant is locked before 6 a.m. It seems like they don't want to disturb us when we go to the restaurant. It should just be opened like before.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear A*u, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are glad you shared your experience on our hotel review page. We apologize for the inconvenience caused and for not being able to meet your expectations. If you could please clarify regarding the elevator access to the 12th floor (Level Up Sky Lounge), our operating hours will be automatically adjusted for our internal safety reasons. We have forwarded your review to the relevant department for internal evaluation so that we can provide you with better services in the future. We look forward to welcoming you back again. Thank you and have a great day. Best regards, The Management
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DK
Diana K. S.
Staycation
9.4
/10
Reviewed 6 week(s) ago
As for the experience of staying at the hotel, after all everything was good and nice.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear Diana K.S., Thank you for choosing to stay at Grand D'Bonegoro Surabaya during your stay in Surabaya and for taking the time to write us a review. We appreciate you sharing your valuable experience on our hotel review page. We look forward to welcoming you back again soon. Thank you for using our services and have a great day! Thank you! Hotel Management
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F***l
Business
8.4
/10
Reviewed 6 week(s) ago
The sheets were very dull, no longer white, and had lots of stains. The towels, especially, were completely gray, lacking any soft fluff, making them unsuitable for use.
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2 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear F*l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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U***m
Business
10.0
/10
Reviewed 7 week(s) ago
The location is very strategic! Exceptional cleanliness, from the rooms to the entire area. The hotel's food is delicious, and the meeting facilities are also excellent. The perfect choice for comfort and easy access to Surabaya.
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Accommodation's Reply
15 Nov 2025
Dear Madam/Madam, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We appreciate you sharing your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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Number of reviews per page
20
40
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