Dear Valued Guest,
Thank you for taking the time to share your experience with us. We truly appreciate your kind comments regarding our strategic location near Soekarno-Hatta International Airport and the friendliness of our team.
At the same time, we sincerely apologize for the inconvenience you experienced related to the room facilities, including the electrical outlet and the hot water temperature. Please rest assured that your feedback has been shared with our Engineering team for immediate inspection and corrective action, as this is certainly not the level of comfort we aim to provide.
Your comments are very valuable for us to continuously improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and pleasant stay.
Warm regards,
Ulil AZMI - General Manager