8.7
Very Good

From 6,623 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

8.8

Service and Facilites

8.8

People often mention about The Alana Surabaya
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Bedroom (62)
Room Space (60)
Staff Friendliness (54)
Ambiance (53)
Bathroom (52)
Taste (48)
Distance to City Center (47)
Variety (46)
Accessibility (45)
Surroundings (43)
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Traveler Reviews The Alana Surabaya

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40

Customer reviews

B***I
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 day(s) ago

Comfortable hotel in Surabaya city.
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D***i
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Staycation
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7.3

/10

Reviewed 3 day(s) ago

Subscribe here, the breakfast options are getting smaller 🙏🏻
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B***i
icon-origin-TRAVELOKA

8.5

/10

Reviewed 4 day(s) ago

The check in process was fast and friendly.
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M***a
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Staycation
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10.0

/10

Reviewed 5 day(s) ago

The service, hotel atmosphere and rooms are quite impressive.
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Retno F.
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Staycation
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8.8

/10

Reviewed 5 day(s) ago

Fun, can be an option for the next holiday because it is quite close to various facilities and several food places. However, if I may suggest, because when I booked there was an extra benefit "Mini Bar" maybe they could provide some sufficient drinks, not necessarily the ones in bars in general but could be some soft drinks, because yesterday I only got 1 bottle of isotonic. For the food, it tastes very good, the tek tek noodles are really good, the hainan rice and spring rolls are okay. Overall, thank you The Alana for the various experiences.
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Yuyung P.
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8.5

/10

Reviewed 6 day(s) ago

All the staff are friendly, all in is okay, often stay here 👌
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d***y
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Leisure
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10.0

/10

Reviewed 6 day(s) ago

Overall everything is ok. If I go to Surabaya, I will stay here again 👍👍👍
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Galuh I. P.
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10.0

/10

Reviewed 1 week(s) ago

Comfortable hotel with good food
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Yenny P.
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10.0

/10

Reviewed 2 week(s) ago

Good rooms, good facilities, good foods.

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M***d
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Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 4 week(s) ago

Overall the services is smooth and godd

1 people find it helpful

Bambang H. B.
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Business
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10.0

/10

Reviewed 4 week(s) ago

Like a service to a member of royalty. Pampered
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Guest
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10.0

/10

Reviewed 4 week(s) ago

My favorite hotel when there is a meeting at PLN NP and PLN UIP, I feel like I have had meetings at this hotel so often that I forgot how many times. The hotel is comfortable, clean, the breakfast menu is quite complete and varied.
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T***o
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Leisure
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9.7

/10

Reviewed 5 week(s) ago

Good experience have a night here

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Ramadhan L.
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10.0

/10

Reviewed 5 week(s) ago

Spacious room for couples staying at Alana Hotel will be comfortable. The food is complete, very satisfying
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A***u
icon-origin-TRAVELOKA

8.5

/10

Reviewed 5 week(s) ago

The hotel staff is friendly, the room is comfortable. It's just that the shower area has an uneven floor slope so the water doesn't go straight into the drain.
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Sari D.
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Leisure
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8.5

/10

Reviewed 7 week(s) ago

City area hotel, nice and clean
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1 people find it helpful

d***i
icon-origin-TRAVELOKA

8.5

/10

Reviewed 7 week(s) ago

Friendly service, clean and tidy
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A***a
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Transit
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10.0

/10

Reviewed 7 week(s) ago

Because the type we ordered was full, it was automatically upgraded immediately, fast, no need to wait long.
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1 people find it helpful

B***U
icon-origin-TRAVELOKA

9.7

/10

Reviewed 7 week(s) ago

Very impressive, the kids really enjoyed and were satisfied here, the food was pretty good.
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Ratna N.
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Business
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8.8

/10

Reviewed 8 week(s) ago

I was a bit disappointed with the club room I occupied, the bathroom smelled of rust, the shower was about to come off, the water flowed slowly because it leaked everywhere, the glass in the sink had lots of white stains, the sheets smelled musty, the TV had lots of ants, even though there were lots of channels I couldn't watch them, the food tasted bland, there was only a small menu
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