Pullman Ciawi Vimala Hills Resort Spa & Convention

Explore Pullman Ciawi Vimala Hills Resort Spa & Convention
8.8
Very Good
From 4,092 reviews
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Cleanliness

9.2

Room Comfort

9.2

Meal

8.9

Location

9.1

Service and Facilites

9.0

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Room Space (211)
Ambiance (194)
Family Friendly (192)
Staff Friendliness (191)
Bedroom (184)
Hotel Area (183)
Bathroom (171)
Activity Option (161)
Accessibility (157)
Taste (153)
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Traveler Reviews Pullman Ciawi Vimala Hills Resort Spa & Convention

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Customer reviews
Ranie A.
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Leisure
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10.0
/10
Reviewed 3 day(s) ago
It was very enjoyable, unfortunately, we only had one night here. I will definitely come back because I didn't have enough time to explore the hotel. It's very spacious and kid-friendly...see you soon, Pullman Ciawi🌷
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Ieldamakeup
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Staycation
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10.0
/10
Reviewed 3 day(s) ago
The most comfortable thing here is that all the staff are friendly and kind, there is no discrimination.
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Accommodation's Reply
26 Dec 2025
Dear leldamakeup, Thank you for your kind words on your recent visit at Pullman Ciawi Vimala Hills. We’re delighted to hear that you found our staff friendly and welcoming. Your feedback means a lot, and we look forward to welcoming you back for another comfortable stay! Best regards, Yosua Siregar Guest Experience Manager
Lie L. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Our umpteenth staycation at the Pullman Vimala Hotel, the service is always top-notch. Today we received a room upgrade to a villa and were guests of the day. A one-stop staycation near Jakarta, and the breakfast is always exceptional.
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Accommodation's Reply
26 Dec 2025
Dear Lie L. M., Thank you for being a loyal guest and for sharing your wonderful experience on your recent visit at Pullman Ciawi Vimala Hills. We’re thrilled to hear you enjoyed the room upgrade, being our Guest of the Day, and our breakfast. It’s always a pleasure to provide you with excellent service, and we look forward to welcoming you back for another memorable staycation near Jakarta! Best regards, Yosua Siregar Guest Experience Manager
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Indah W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Amalia and her son were very helpful to me in a friendly manner.
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Accommodation's Reply
26 Dec 2025
Dear Indah W, Thank you for your kind words on your recent visit at Pullman Ciawi Vimala Hills. We’re glad to hear that Amalia and Putra were helpful and friendly during your stay. We’ll be sure to pass along your compliments, and we look forward to welcoming you back soon! Best regards, Yosua Siregar Guest Experience Manager
D***y
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Leisure
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9.4
/10
Reviewed 1 week(s) ago
Great atmosphere, happy family, great service.
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Accommodation's Reply
26 Dec 2025
Dear Our Valued Guest, Thank you for your kind feedback on your recent visit at Pullman Ciawi Vimala Hills. We’re delighted that you and your family enjoyed the atmosphere and our service and we look forward to welcoming you back for another great stay! Best regards, Yosua Siregar Guest Experience Manager
Rifky i.
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
It was very pleasant and I would like to come back soon, this hotel is much better than other 5 star hotels around Puncak Bogor
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Accommodation's Reply
26 Dec 2025
Dear Rifky i, Thank you for your amazing feedback on your recent visit at Pullman Ciawi Vimala Hills. We’re thrilled to hear that you enjoyed your stay and found our hotel to stand out among others in Puncak Bogor. We can’t wait to welcome you back for another memorable visit! Best regards, Yosua Siregar Guest Experience Manager
H***n
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
Very nice hotel for family staycation. Breakfast is very good for the taste and variety of foods. Excellent hotel and staff.
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Accommodation's Reply
26 Dec 2025
Dear Our Valued Guest, Thank you for your wonderful review on your recent stay at Pullman Ciawi Vimala Hills. We’re delighted that you and your family enjoyed your stay, especially our breakfast selection and our team’s service. We look forward to welcoming you back for another enjoyable staycation! Best regards, Yosua Siregar Guest Experience Manager
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel is great and has many amenities. I also got a free upgrade to a suite. Thank you to the Pullman Ciawi staff.
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Maria N. P. S.
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
I was very satisfied with my staycation here, everyone was friendly, and the response was fast, hopefully I'll come back soon.
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Accommodation's Reply
26 Dec 2025
Dear Maria N.P.S., Thank you for your kind words on your recent visit at Pullman Ciawi Vimala Hills. We’re thrilled that you enjoyed your staycation and appreciated our friendly team and quick service and we look forward to welcoming you back soon for another memorable stay! Best regards, Yosua Siregar Guest Experience Manager
Hariman Z.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Staff very friendly, the room and surroundings are very clean and modern. The vibes are so beautiful, calm, and nature. Highly recommended.
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Accommodation's Reply
26 Dec 2025
Dear Hariman Z, Thank you for your wonderful feedback on your recent visit at Pullman Ciawi Vimala Hills. We’re delighted to hear that you enjoyed our friendly staff, clean and modern rooms, and the peaceful natural surroundings. Your recommendation means a lot, and we look forward to welcoming you back for another relaxing stay! Best regards, Yosua Siregar Guest Experience Manager
F***i
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
staff hotel ramah, superb services !
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Accommodation's Reply
26 Dec 2025
Dear Our Valued Guest, Thank you for your wonderful review on your recent visit at Pullman Ciawi Vimala Hills. We are thrilled to hear that you enjoyed your stay, from our warm hospitality to the stunning views and breakfast selection. We look forward to welcoming you back for another relaxing getaway soon! Best regards, Yosua Siregar Guest Experience Manager
D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
We’re having a good moment here. Also my kid enjoying his time. Cleanliness and tidiness are remarkable. Keep up the good service, Thank you 🙏🏻
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Accommodation's Reply
26 Dec 2025
Dear Our Valued Guest, Thank you very much for your kind words on your recent visit at Pullman Ciawi Vimala Hills. We are truly happy to hear that you are having a wonderful time and that your child is enjoying the stay as well. It’s great to know that our cleanliness and tidiness stood out to you. Your encouragement means a lot to our team, and we will certainly keep up the good service. We hope you continue to enjoy your stay with us in the future. Best regards, Yosua Siregar Guest Experience Manager
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very satisfied. This is my second stay, and the service is even better. I'll definitely be back with my family.
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Accommodation's Reply
01 Dec 2025
Dear Our Valued Guest, Thank you for your wonderful feedback on your recent visit at Pullman Ciawi Vimala Hills. We are thrilled to hear that you were very satisfied with your stay and noticed improvements in our service since your last visit. It is always a pleasure to welcome returning guests, and we look forward to having you and your family stay with us again. Warm regards, Yosua Siregar Guest Experience Manager
A***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The scenery was beautiful, have lots of activities
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Accommodation's Reply
30 Nov 2025
Dear Our Valued Guest, Thank you for sharing your feedback on your recent visit at Pullman Ciawi Vimala Hills. We’re delighted to hear that you enjoyed the beautiful scenery and the variety of activities available. We look forward to welcoming you back for another memorable stay! Warm regards, Yosua Siregar Guest Experience Manager
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This is my second time here and I always get the best and most impressive service.
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Accommodation's Reply
30 Nov 2025
Dear Our Valued Guest, Thank you so much for your continued trust in us! We’re thrilled to hear that, for the second time, you experienced our best and most memorable service. Your kind words mean a lot to our team, and we look forward to welcoming you back for many more exceptional stays at Pullman Ciawi Vimala Hills. Warm regards, Yosua Siregar Guest Experience Manager
Z***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
It was a very pleasant experience staying at Pullman Ciawi. I didn't expect the room to be upgraded for free, and it was even more comfortable and enjoyable. The facilities for children are very diverse, so the kids felt at home and didn't get bored. The food at the restaurant was varied and delicious. We got a free photo with the photographer, which was fun and gave us a souvenir photo. Thank you to the GRO staff, Ms. Jessica, Ms. Inayah, Mr. Putra, the photo service staff, the receptionist, and the staff in the children's playroom. Overall, a stay here is highly recommended!
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Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Thank you very much for your wonderful review of the Pullman Siewii Vimala Hill Resort, Spa & Convention Centre. We are delighted to hear that you and your family enjoyed your stay at Pullman Siewii. We are delighted to hear that the refurbished rooms made your stay more comfortable and enjoyable, and that the kid-friendly amenities kept your little ones entertained. We are also delighted to hear that you enjoyed the food at our restaurant and that you enjoyed the souvenir photos. We also particularly appreciate your kind words about our team, including Jessica, Inayah Putra, the photographer, the receptionists, and the kids’ room team. They will all be delighted to know that your dedication made your experience so memorable. Thank you for recommending us, and we look forward to welcoming you back for an equally enjoyable experience! Sincerely, Joshua Siregar, Guest Experience Manager
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Y***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
All hotel staff are friendly during check in & check out
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Accommodation's Reply
30 Nov 2025
Dear Our Valued Guest, Thank you very much for your feedback! We’re delighted to hear that all our staff were friendly and made your check-in and check-out process smooth. We truly appreciate your comments and look forward to welcoming you back to Pullman for another enjoyable stay! Warm regards, Yosua Siregar Guest Experience Manager
D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The best hotel in Bogor, I've stayed here 6 times and never get bored of exploring the place.
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Accommodation's Reply
18 Nov 2025
Dear Our Valued Guest, Thank you for choosing Pullman Ciawi Vimala Hills Resort Spa and Convention as your place to stay in Bogor. We are truly honored to hear that you have stayed with us six times and continue to enjoy each visit. It’s wonderful to know that you never get tired of exploring our property and its surroundings. We will keep striving to maintain the quality of our service so that every stay remains memorable. We look forward to welcoming you back again soon. Best regards, Yosua Siregar Guest Experience Manager
Sazkia M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
When I booked a Deluxe room on the app, there was no notification that I had to deposit IDR 500,000 in cash or a credit card. And because I didn't bring IDR 500,000 in cash, I complained to the receptionist why I couldn't use Debit / Qris, because there was no notification in the app for a deposit, I didn't bring that much money. And I didn't want to debit CC because the refund process takes 5-10 business days & will pass my billing print date. If you want, just open the bill, don't charge the CC directly. Please to the Management of Pullman Ciawi, if a deposit is required, state it in the terms and conditions in the app. And finally the receptionist upgraded my room from Deluxe to Villa because I complained about the deposit issue. Thank you.
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Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Thank you for sharing your wonderful experience at Pullman Ciawi Vimala Hills. We apologize for the inconvenience caused by the security deposit information provided upon check-in. We understand that this can be inconvenient, especially when there is no notification in the app regarding the security deposit requirement and payment method. Your feedback is highly appreciated. We will immediately liaise with the relevant team to ensure that the security deposit information is clearly stated on the booking platform to avoid any confusion for guests in the future. We are also delighted to know that the front desk staff assisted with the room upgrade and hope this information will enhance your comfort during your stay. We look forward to welcoming you back again with an even better experience in the future. Best regards, Joshua Siregar, Guest Experience Manager
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A***I
icon-Business
Business
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10.0
/10
Reviewed 6 week(s) ago
The hotel atmosphere is safe and the food is delicious
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Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest, Thank you for your wonderful feedback. We are pleased to hear that you enjoyed the calm and comfortable atmosphere of our hotel, as well as the delicious food we offer. Your kind words are greatly appreciated. We look forward to welcoming you back for another pleasant stay. Warm regards, Yosua Siregar Guest Experience Manager
Number of reviews per page
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