Overall Ratings & Reviews Hilton Garden Inn Toronto Brampton West

Staff was very attentive and polite. Breakfast was excellent with options for a quick bite.

Good

Nice property, friendly staff

Great

Everything is okay

My go to hotel in Brampton. Easy to access, great rooms, friendly and helpful staff

Everything you require was already there in the room. I enjoyed my stay at this hotel. Feel like home when you are away.

Nothing special was below normal

This iscthe best, most comfortable, friendly hotel in Toronto. I stay nowhere else when i visit.

Very slow check in. Only one person working front desk. Otherwise fine.

Super clean and staff are friendly. Loved the alarm has Bluetooth!

Hotel is great - been there 3 times with family and will go back again . Breakfast was ok nothing spectacular however - dinner was way below average and was served cold. Overall I would give 7.5/10

Property was clean and beautiful, lovely staff.

Trouble given while checking in as the name on the reservation was different. This is not the first time I made reservation for someone, The original guest was having confirmation but still Hard time given.

Nice place 👌

Not in vacinity of any restaurants, retail, etc., so nothing to do or see in the area.

It was a beautiful sized room. 2nd time we stayed and will definitely stay again

The staff were barely welcoming when we arrived to check in, despite being Hilton Honours members. We were placed in an accessible room - however the room door DID NOT OPEN manually - only with the accessibility door auto open button, which was not in an obvious place. We panicked that we were locked in, called the front desk, they sent up maintenance. They were able to get in from the outside but then the maintenance staff ALSO got locked in the room with us. When we got out I went to the front desk and asked to be moved because I was uncomfortable about having kids in a room I couldnt easily exit in case of emergency. In response, the front desk staff 1) Berated the maintenance staff "You dont know how to get out of an accessible room?!" and 2) were very condescending about explaining the location of the door opening button. After much back and forth they claimed to "find" a room to switch us into but by that time it was late and we were checking out early so I didn't bother. Overall, the front desk staff left a VERY poor impression. This situation could have been easily remedied by giving very explicit instructions to guests checking in to that type of room. The hotel is fine to stay at - but don't stay in an accessible room if you do not have to, and avoid dealing with the front staff if at all possible. Also, several cars in the rear parking lot were broken into during our 1 night stay. PROS: The lobby bar, and the swimming pool were both wonderful.

It was good

Staff were very friendly upon checking in. Hotel and room itself was very clean. Restaurant was very convenient, lots of choices and great service. Pool was very clean as well. I was impressed with this hotel