Overall Ratings & Reviews Kimpton SHINJUKU TOKYO, an IHG Hotel

Stay was wonderful. The staff was so helpful and accommodating. Great breakfast & well appointed room in great location near Shinjuku station. Would definitely stay here again

I had a very disappointing experience at this hotel, far below the standard expected for the high prices. I booked a room three levels above standard on a high floor, only to find a terrible view of a lit advertisement across the street that stayed on all night. After requesting a room change, I was moved the next day—an inconvenience requiring me to repack—only to end up with a room facing a tower just 5 meters away, leaving me with zero privacy. Meanwhile, my friend in a standard room had a clear, unobstructed view. Management attempted to help but offered no resolution or compensation. The concierge service was equally poor, failing to secure bookings or provide meaningful recommendations. We ended up finding better options on our own. Overall, this hotel’s misleading room descriptions, privacy issues, lack of courtesy gestures, and inadequate service make it unworthy of the prices they charge. There are far better options available for a luxury experience.

Could get better accommodation and facilities in other 5 star hotels in tokyo

Excellent, personalised service. Beautiful food and great coffee - lively cafe and stylish restaurant. Rooms are very comfortable.

Decent hotel, but wouldn't stay again. The staff at the bar and cleaning crew were excellent. The restaurant staff left much to be desired. I wouldn't say anything was outright bad, but i expected more from a 5 star hotel.

Excellent property convenient to Shinjuku and Shibuya.

It’s a very convenient location. The staff service was fantastic. Hope will have more selections for the breakfast.

Excellent hotel with incredible service. Easy access to transportations. The breakfast was amazingly delicious. Highly recommend!!!

All was good. Would be better if they could give both room upgrade.

This hotel has the greatest vibe. The service was amazing and the layout of the rooms is perfect. We loved the nightly cocktail gathering and the breakfast restaurant was first rate. I am recommending the Tokyo hotel to lots of people. You won’t be disappointed.

Awesome stay, would highly recommend this hotel. Great room, friendly staff, central location.

A perfect example of the beautiful culture that is filled with mutual respect for its citizens and visitors. A truly wonderful experience

The staff here is amazing!

The entire staff at The Kimpton is amazing, genuinely friendly and courteous and waiting to address your needs. Arriving by taxi, a young lady greeted us warmly and helped with our luggage. We were then shown to the front where the team there were ready with smiles and all the information we needed to navigate the hotel. We never had to fend for ourselves, we were led to the elevator, to the taxi stand, to the smoking room. The hotel featured a social hour on the 16the floor every afternoon from 5 - 6 PM with canapes, wines and sakes, all at no expense, to encourage mingling. The views from that high floor of the setting sun over Tokyo will stay on my mind for a long time but the wonderful service we received here will pull me back the next time I'm in Japan.

Great location and service.

A wonderful hotel on the quite side of Shinjuku. The Staff is very attentative and professional. The room was a good size for Tokyo. We tried the restaurants and bar - all very nice.

A very clean and modern hotel with a pleasant staff. Had a nice social hour every evening, and was close to everywhere we needed to go. Will definitely miss this hotel!

Everything was wonderfull

I was traveling with friends so contacted the hotel and asked for adjoining rooms. Kimpton said they would try to accommodate the request however, when I checked in, they said they couldn’t give us adjoining rooms because we booked the rooms on different floors- they could have told me that when I made the request instead of misleading me. During checked in, the front desk tried to upsell a substantially more expensive room and was very persistent when I declined numerous times. Sheets had stains and the housekeeping was substandard. They wouldn’t remove trash from the room. During breakfast (which was included with the room), I had to ask for water and chopsticks several times. The waitress was rude and kept saying “they’re coming” but I never received them.

Beautiful hotel with comfortable rooms and great breakfast. Not sure if I’m a fan of the toilet being located away from the shower/tub area. Only suggestion would be provide a few hooks for hanging coats.