All around great hotel for a first stay in Tokyo. Above all the staff are very fluent in English and incredibly helpful -- the concierge was so great for making reservations, suggesting great restaurants that weren't touristy, and since they use WhatsApp w guests incredibly easy to communicate with even when we were out and about. The hotel itself is clean, stylish, and has a great coffee shop and rooftop bar as well as comfortable, sizable rooms. Only caveat: it is a bit of a walk from Shinjuku station (definitely a solid 15 min) but as long as that's not a dealbreaker, this is a perfect hotel.

Fantastic hotel and great customer service

Western style hotel not far from Shinjuku station but beyond the crowds

This is a gorgeous property in the bustling Shinkuju neighborhood. The hotel is modern and up to date, with beautiful Japanese minimalist design. The staff are amazingly attentive and the restaurants and coffee shop were fun with excellent service and food quality. We appreciated the evening social hour and met some lovely guests. The people (and dog) watching at High Tea are definitely top notch!

A beautiful, top notch hotel. Great room service, great staff and very helpful concierge services! I'll definitely stay here again the next time I'm in Tokyo.

Love that it’s pet-friendly!

Great property, great staff. Intimate feeling place loved the restaurant

Wonderful stay! Helpful staff. Great area close to the train station. Would definitely stay here again!!!

Very good service.

Prime location. The room was great and lots of free snacks and drinks, which were appreciated!

Amazing stay! I highly recommend

Absolutely fantastic stay at the Kimpton Hotel Shinjuku! The location is perfect, right in the heart of Shinjuku, with easy access to top attractions and public transport. The rooms are beautifully designed with a modern, luxurious feel, and the beds are incredibly comfortable. The staff was warm, welcoming, and went above and beyond to ensure our stay was memorable. We loved the on-site dining options, especially the breakfast, and the rooftop bar offers stunning city views. Highly recommend for anyone visiting Tokyo—will definitely stay here again!

Loved it

I had a wonderful time staying at Kimpton Shinjuku Tokyo. My room has a decent size. The service was top not. I also enjoyed the breakfast there. The location is in the quiet side of Shinjuku. It’s about 15-20 mins walk to the Shinjuku station. If you don’t want to walk, take the bus on the bus station right on the left side of the front entrance (WeGo bus will take you to the West entrance of Shinjuku station on the first stop). If you want to go to Shibuya, the 51 bus located in two block away from the front entrance on the right size, this bus will drop you off at the famous Shibuya crossing and Shibuya station on its final stop. I didn’t have a chance to experience the sky bar during my stay so I save it for my next visit.

Beautiful hotel, service was amazing, they had English speakers so it made it easy for us to communicate. Clean Room. Delicious restaurant

My husband and I enjoyed our 5 nights at the Kimpton very much. We were welcomed by the staff, notably by Nazza, who recently joined the hotel group. The room was efficient and well-designed. We enjoyed the materials used, lighting of the room, sliding panels for privacy and furniture including the small sofa and cantilevered table. We were happy to have selected this hotel (one of 4 we book with another couple around Japan with another couple); this was our last and best hotel in which we stayed. All 4 of us were very impressed with the breakfast quality, range and presentation. Each day we looked forward to reconvening with our friends and talking over the day’s plan. On the subject of food; we used the concierge for all but one meal; Laura was spot on with our opening night’s dinner at a Yakitori restaurant, the next a Japanese-French fusion that was excellent. Great communication throughout and it made our last section ot the trip much more memorable. My husband and I considered the value of this boutique hotel: quality of the building, hospitality service persons, evening happy hour, breakfast quality and style and location. We felt like the staff made every effort to add a personal flavor to our interactions throughout our stay.

I loved this hotel. The hotel staff were kind and gracious and so welcoming. The hotel is beautiful and the location is excellent. This will be my go to option in Tokyo from now on. A wonderful stay. Thank you Kimpton.

Awesome place.

An excellent hotel! The staff are attentive, the service is great. The room was nice, the breakfast was delicious. The hotel is very conveniently located walkable distance to major station so it was easy to get around Tokyo.

A great stay in Tokyo. The Concierge team really made the stay with great reservations and recommendations. Will stay again!