Dear Ms Lydia,
Greetings from Macalister 288. Thank you for taking the time to share your detailed feedback. We appreciate your kind comments regarding our convenient location near Island Hospital, cleanliness, nearby dining options, and the friendliness of our staff.
We sincerely regret to learn that the room size, ceiling height, air-conditioning placement, and external noise affected your comfort and sleep, especially during your family stay. Your observations are valuable to us and have been shared with our management team for review, as we continuously look for ways to improve guest comfort.
We understand that different travelers have different needs, particularly between medical visits and leisure stays, and we respect your comparison and choice. Thank you for giving us the opportunity to host you, and we truly appreciate your honest feedback. We hope to have the chance to welcome you again in the future and provide a more comfortable experience.
Best regards,
Macalister 288