How to Use SingapoRediscovers Vouchers on Traveloka Xperience

30 Nov 2020 - 6 min read

About SingapoRediscovers Vouchers

What are SingapoRediscovers Vouchers?

SingapoRediscovers Vouchers are tourism credits issued by the Singapore Tourism Board for eligible Singapore Citizens. Worth S$100 in total, the vouchers are distributed as digital coupon codes in denominations of S$10 and may be used for domestic hotel stays, attraction tickets, or tour tickets on authorised booking platforms, including Traveloka. Read more about SingapoRediscovers Vouchers here.

Am I eligible to receive SingapoRediscovers Vouchers?

All Singapore Citizens aged 18 and above in 2020 are eligible for S$100 SingapoRediscovers Vouchers in denominations of S$10. Additionally, each eligible Singapore Citizen with familial ties to minors (i.e. parents, grandparents, other relatives, and legal guardians to those below 18 years old) are also eligible to purchase up to 6 child/youth tickets with a subsidy of S$10 per ticket.

Singapore Permanent Residents (PR) are not eligible for SingapoRediscovers Vouchers.

How do I check my SingapoRediscovers Vouchers balance?

On the Traveloka app:

On the Traveloka desktop website:

How do I find attractions and tours that are eligible for SingapoRediscovers Vouchers on the Traveloka app?

Discover eligible attractions and tours by following these easy steps:

Alternatively, to find attractions and tours eligible for SingapoRediscovers Vouchers, you can:

To find SingapoRediscovers-eligible attractions and tours near you, simply:

How do I find attractions and tours that are eligible for SingapoRediscovers Vouchers on the Traveloka desktop website?

If you are accessing Traveloka from a desktop website, you can browse eligible attractions and tours just as easily with these steps:

Alternatively, you can also:

SingapoRediscovers Vouchers for Minors

I have children aged below 18 years old. Can they use SingapoRediscovers Vouchers?

At present, Singapore Citizens aged below 18 years old are not eligible to receive SingapoRediscovers Vouchers. But don't worry, the whole family can still have fun using subsidised tickets for minors!

If you are an eligible Singapore Citizen with familial ties to minors (i.e. parents, grandparents, other relatives, and legal guardians), you may purchase up to 6 child/youth tickets with a subsidy of S$10 per ticket.

Before purchasing the subsidised child/youth tickets, eligible Singapore Citizens must first activate the subsidies on SingaporeRediscovers.

How do I purchase subsidised child/youth tickets?

1.
Visit SingapoRediscovers and log in using SingPass.
2.
Click Activate child/youth subsidies.
3.
Enter the NRIC/Birth Certificate numbers of the minor(s) with whom you share familial ties.
4.
The S$10 subsidy for each child/youth ticket will be automatically applied when you enter a valid SingapoRediscovers Vouchers code on Traveloka.

How do I check my remaining balance of subsidised child/youth tickets?

Visit SingapoRediscovers and log in using SingPass to check your remaining balance.

Do I need to purchase adult tickets when purchasing child/youth tickets?

You do not need to purchase adult tickets to purchase subsidised child/youth tickets.

However, do note that if you have used up all your SingapoRediscovers Vouchers, you will no longer be able to purchase any subsidised child/youth tickets. If you wish to purchase a subsidised child/youth ticket, you must have at least S$10 left in your SingapoRediscovers Vouchers balance.

Using Your SingapoRediscovers Vouchers

How do I redeem SingapoRediscovers Vouchers on the Traveloka app?

How do I redeem SingapoRediscovers Vouchers on the Traveloka desktop website?

Can I use multiple SingapoRediscovers Vouchers codes under one booking?

At the moment, you cannot use more than one SingapoRediscovers Vouchers coupon code at the same time. We will let you know as soon as this changes, so please recheck this page for updates.

Can I combine SingapoRediscovers Vouchers with other Traveloka coupon codes under one booking?

No additional coupon codes can be applied on top of the SingapoRediscovers Vouchers coupon code.

I would like to purchase a subsidised child/youth ticket. However, the price has not been deducted by S$10. What should I do?

Log in to SingapoRediscovers using SingPass to check whether you still have any remaining balance for the subsidised child/youth tickets. If you still have sufficient balance yet the problem still persists, please contact +65 6486 7944 or cs-srv@traveloka.com.

Can I still purchase attraction or tour tickets if I no longer have any SingapoRediscovers Vouchers left?

Yes, you can still buy a regular ticket. Simply search for the attraction or tour of your choice, then book a ticket without applying a SingapoRediscovers Vouchers coupon code. Please make sure that the attraction or tour is NOT marked as "Eligible for SingapoRediscovers Vouchers".

After Your Purchase

How do I know that my booking is successful?

You should receive a booking confirmation by email and a notification on your Traveloka app within 10 minutes after your payment has been received.

It has been more than 30 minutes since I completed my payment but I have not received my ticket. What should I do?

Open My Booking to check whether your ticket has been issued. Your ticket should have also been sent to the email you registered on Traveloka. If you still cannot find your ticket, please contact +65-6486-7944 or cs-srv@traveloka.com.

Can I refund or reschedule my booking?

All bookings made using SingapoRediscovers Vouchers are non-refundable, non-reschedulable, and non-transferable. For more information regarding SingapoRediscovers Vouchers terms and conditions, please visit SingapoRediscovers.

How long is my ticket valid for?

Validity periods may vary by ticket, so make sure to check the following details carefully.

On the Traveloka app:

On the Traveloka desktop website:

You will be able to redeem your ticket until the end of the validity period stated on your ticket, the Traveloka app, or the Traveloka desktop website even if your selected visit date has passed.

Is there anything I need to prepare before visiting an attraction or going on a tour?

Unexpected changes may happen due to health and safety precautions, so make sure to check the attraction or tour's official website or social media page to see their latest updates. Once you've confirmed that the attraction or tour is operating on your visit date, please read the answer to the "How do I redeem my ticket at the attraction or tour location?" question below.

How do I redeem my ticket at the attraction or tour location?

Ticket redemption methods may vary from attraction or tour to another. Some attractions may even require you to print your ticket or fill in a registration form before visiting. Follow the steps below to see your ticket's redemption instructions.

On the Traveloka app:

On the Traveloka desktop website:

Where can I find my ticket's QR code?

Problems or Questions Regarding Your Booking

The internet browser on my Android device keeps crashing during the SingapoRediscovers Vouchers redemption process. What should I do?

At the moment, there is an issue with bookings made using Samsung Internet Browser and Microsoft Edge: Web Browser on Android devices. Please change your default browser to Google Chrome and try again.

I have a question regarding my SingapoRediscovers Vouchers booking that has not been addressed here. Whom should I contact?

You can always reach us at +65-6486-7944 or cs-srv@traveloka.com if you have any problems or questions that have not been answered on this page.

Hotels
Flights
Things to Do
Always Know the Latest Info
Subscribe to our newsletter for more travel & lifestyle recommendations and exciting promos.
Subscribe