COVID-19: All you need to know about your flight refund & reschedule

With the disruption of travel plans caused by the coronavirus pandemic (COVID-19), we want you to know that your health and security matters above all else to us.

Many of you have questions regarding the refund and reschedule of your bookings. In this chart, we summarize the steps to guide you through the whole process.

Thank you for being our loyal customer and we truly appreciate your patience and understanding. Find out more here.

For the latest updates on airlines’ policies, check out Updates on Coronavirus Outbreak.