Flight delays can be more than an inconvenience; they can disrupt your plans, cost you time and money, and leave you powerless. However, understanding your rights regarding flight delay compensation can make a difference for Singaporean travellers. Whether you're a frequent flyer or looking for legal advice after a delayed trip, this guide will give you all the information you need to protect your rights and even claim compensation when the unexpected occurs.

From the legal framework in Singapore to step-by-step instructions on filing a claim, we’ll also cover real-life success stories and tips for dealing with flight delays. Buckle up and read on!

A flight delay occurs when your scheduled departure or arrival is postponed due to unexpected events. These could range from bad weather and technical issues to crew shortages or airline inefficiencies.

While an hour or two might be manageable, more severe delays lasting over three hours can significantly disrupt your plans, especially if they involve connection flights, business meetings, or booked accommodations.

Singapore has not yet adopted a universal framework similar to the European Union’s EC 261/2004 regulation. However, passengers here still have rights primarily dictated by the terms of their airline contracts. Many airlines operating in Singapore include delay compensations and obligations, which are worth familiarising yourself with.

Additionally, you may leverage platforms like Traveloka to book your flights and manage post-delay scenarios, simplifying the road to compensation.

Compensation for a flight delay in Singapore requires knowing and following the proper steps. Here’s how you can approach this:

One of the first things to do is ask the airline for an official reason for the delay. This will determine whether they'll be liable to offer compensation. Also, keep note of staff confirmations wherever possible.

Documentation is key. Make sure to keep hold of the following:

Each airline has its compensation policies, which can often be found in your contract of carriage or on its website.

Many airlines offer online forms or designated help desks where you can file a claim. Be clear and concise in explaining the situation and providing all necessary documentation. You can escalate or seek legal guidance if your claim is denied. Traveloka's support can also aid travellers in navigating these claims.

Not all flight delays result in equal compensation, and several factors come into play:

For instance, a flight from Singapore to Jakarta delayed by four hours due to technical faults would likely result in monetary compensation ranging from S$150 to S$300, while a long-haul flight to London might see significantly higher returns worth S$600 or more, provided similar fault-based delays arise.

Karen Wong, a frequent flyer from Singapore, experienced a five-hour delay on her trip to Bangkok owing to technical issues. Armed with her travel receipts and filing a claim on the airline's portal, Karen received S$200 to cover her expenses within four weeks—showcasing how thorough preparation pays off.

Thomas Yeo faced an unreasonable delay yet received no proper rationale from his airline. While the initial claim was denied, seeking help through Traveloka’s support resolved this professionally, with approval on his second attempt and curated guidance.

These examples highlight why persistence and knowing your rights are crucial for a successful claim.

While you cannot eliminate the risk of a delay, these tips will help you prepare better:

While flight delays can be frustrating, they don’t have to leave you powerless. Knowing your rights, taking immediate steps to document the situation, and issuing your claim.

Whether you’re a frequent traveller or an occasional flier, being informed about the process ensures peace of mind when faced with setbacks. For Singapore travellers, compensation for a delay isn’t just possible—it’s a necessary step in holding airlines accountable.

Don’t hesitate to share your experiences or explore guidance tailored to your case. While at it, discover how Traveloka can help you book flight tickets, accommodations, and the best activities for your trip. Visit Traveloka to learn more and make your travel planning seamless.