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Help Center - Traveloka Points

Managing Your Points

Earning Traveloka Points

How to earn points
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How many Points will I earn from a transaction?
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Will I earn Points from Pay upon Check-in bookings?
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Redeem Points

Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?
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Important information

Can I transfer my Points from one account to another?
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What will happen to my Points if I refund my booking?
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Cancellations

If I made a booking then decide to request a refund, what will happen to my Points?
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Traveloka Points Info

General information

What is Traveloka Points?
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Do I have to become a Traveloka member to earn Points?
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How much is 1 Point worth?
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How to Check My Traveloka Points
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What are Pending Points and Active Points?
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What can I use my Points for?
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Can Points expire? If so, how long are they valid for?
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Reward Coupons

Can I refund my coupon after it was redeemed?
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What are reward coupons?
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Why is my coupon expired?
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Where can I find all of my redeemed coupons?
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What will happen if my coupon expires?
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How to use a reward coupon?
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What is the difference between Slide at Merchant and Slide to See Coupon Code?
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How do I redeem my Points for a reward coupon?
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What will happen after I redeem my Points for a reward coupon?
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Currency & Country Settings

How do I set the default currency of my Traveloka Points account?
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Will I earn Points if I make a transaction using a currency different from my account’s default currency?
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