Bay Village Tropical Retreat & Apartments

We had hoped to postpone our stay by a week but found that the cancellation policy kicked in almost three days before we were due to arrive and there was no recourse to changing dates. Fortunately, rather than sacrifice the 100% cost, we were able to work things so we could make use of the night. We enjoyed a first class meal at the attached Balinese Restaurant with a delicious menu and fast, friendly and professional service. We had a studio room with a kitchenette with a microwave and essentials for self-catering if desired. Although the decor may be considered dated, the room was spotless and the beds were comfortable with no road noise from outside. There is a medium sized swimming pool in the centre of the two-story complex. There is limited secure parking. The location is ideal for those needing to be close to Cairns Hospital and nearby medical services. It is also handy to other restaurants and a block from the Esplanade.

Excellent customer service! Thank you, Jennifer, for going above and beyond for your guests!

We needed to be close to the hospital and it’s nice to walk to the esplanade

I wish there was more secure parking as I worry about the vehicle parked in streets. Doesn’t feel safe.

Loved this hotel. Nice pool. The rooms were very clean and had great amenities; even shaving cream. The staff were very welcoming. We stayed six nights over two weeks. They stored our extra luggage and my medical supplies. We could not have picked a better place!

We had the perfect stay and outstanding dining experience.

Great dining, friendly staff, close to the CBD

Great restaurant, large rooms.

Easy check-in and checkout great location

Overall the resort is nice and location is good, a bit noisy in early morning when gardener came to work during our stay Not happy with the $50 security deposit not yet refund after nearly 3 weeks, contacted the resort 2 times, still not happening

Room was not cleaned daily! Ceiling fan in bedroom faulty

Large room. Staff were friendly My shower was a bit average...

Avoid at all costs. Sooo noisy, nothing like the photos, sheets don’t fit the bed, dirty. List goes on

It’s a structure a little bit old but the garden is beautiful

Quite and convenient

Bay Village Tropical Retreat is nice and handy to the hospital and down town Cairns

Good place for a quick trip

The room was decent but it was very musky and did not smell very nice. The property in general seemed nice and the walk to Esplanade was nearby. It worked for us for one night stay but I wouldn't stay any longer. Sadly there was also a complete power outage in the hotel in the evening, not the hotels fault but it was not a pleasant experience.

The apartments were separated from the hotel -across the road. We were on the 2nd floor and no lift so it was a bit tedious. Otherwise everything was clean and comfortable

This is a budget family place if that’s what you’re looking for. The beds were old and uncomfortable. Every surface was sticky no matter how many times you wiped it clean. Bath was old mouldy in shower corners and sink cracked. It’s very very basic. It needs a lot of maintenance and updates