Grand Hyatt Melbourne

Had a lovely time at grand Hyatt. Everything was perfection.

The room is big, clean, as shown in the picture, good location

Large room, clean as pictured. Cashback deposit takes a bit long

I love the location of the hotel and the size of the room was perfect, especially as we had to add in an additional roller bed at the last minute, and there was still space to move around. Everything was great, but the room service lady was a little rude when delivering the food, as I couldn't hear her properly under her mask, as I was trying to hold the door open for her to come inside and she told me in a very unfriendly voice to move out of her way. Just trying to help. Also the shower floor was covered in dirt, possibly from the vent above in the roof. Otherwise everything was great!

Phòng nhỏ, ăn sáng không nhiều sự lựa chọn

Vị trí đẹp, phòng hơi cũ xíu nhưng rộng rãi

Good place to stay, very close to everywhere, including Yarra river, Victoria station, China town. it is right in the heart of Melbourne. Just a little note on the improvement required; luggage stand should be one of the standard item available in the room!

We chose 5 star hotel like hyatt not only because the quality of the accommodation but also guest services and assistance. The concierge was not as helpful and knowledgeable as expected from a hotel at Hyatt Class. We asked information as to trip to mount buller, and it was mount buller info nothing that complicated (as we had been back to melbourne for years), we kept being referred to a different staff and at the end in the earliest of morning before we went and ask the concierge the staff told us he was not informed on our need of info and he was not helpful either, and even worse not speaking to us appropriately, instead we felt like he was lecturing us. we are from Indonesia and we have been around the world, we were surprised as we felt that your staff not as warm and as polite compared to other staffs. Nevertheless, your other staffs were perfect. We had a feeling that Hyatt asian staff must be better trained to communicate well and warm to other Asian guests. As comparison, surprisingly an asian staff at the 4 floor of AVIS rental office was so nice, helpful and knowledgeable. We did not make any complain then because we did not want to ruin our holiday feelings. Hoping Hyatt Melbourne will take this seriously, as we as Asian travelers need to feel welcome and assisted, and underline this, we did not get the expected feeling surprisingly from the hotel Asian staff and your non Asian staff were up to the standard of a hotel at Hyatt Class. The rest of the stay is perfect actually.

Love staying at GrandHyatt Melbourne