Uno Hotel

Stay here for the convenience and accessibility but definitely skip this if you want accommodation with excellent services and superb cleanliness. They were kind enough to allow us to check in early without added fees, but housekeeping wasn't really thorough. We appreciate the prompt refund of our deposit and the fresh towels that get changed every other night. The elevator was dodgy though, and the place had a certain smell. It's a budget hotel, what can you expect?

Checking out of the hotel took quite a while, receptionist service was slow. The hotel room is homestay style, quite fully furnished, and has a kitchen area on the first floor where you can cook.

Hotel nya kotor, bau dan pas saya mau check in kamar nya masih berantakan. Aku nya langsung keluar dan gak jadi ngjnep di sana. Bisa gak refund kembali uang saya yang untuk hari ini?

I took 3 nights room 306 at Uno hotel. I am writing to complaint that: Firstly, the receptionist asked me deposit 100AUD in cash for damages if any. It ok. Secondly, the room has a bad smell because no ventilation. Thirdly, nobody clean room or change bath towels during 3 days I stayed there. Fourthly, nobody at reception counter. That the reason I had worried, no security and nobody check room before you leave the hotel. Fifthly, I asked the receptionist that I want to check out at 7.30 am and get back my deposit 100AUD. He said ok, but this morning I and brother call him over 10 calls. But he didn't pick up his phone. I can not stay there no longer because I will miss my flight. I also leave message, key and take a picture inside the room for all my evidence.

When I arrived (at 11pm) there was no one at reception but the hotel door was open. I phoned the number indicated and the person was in a bar, he told me to go to a double room (I had booked a triple) which did not have a lock and then to change to a triple we were given a card (which we later came to to realize that the cards opened all the rooms, not providing any security). The worst thing was that the photos did nothing correspond to reality, the bathroom was without tiles, limestone on the floor, the faucet was dripping and the room smelled very musty. We were told after complaining that we could not stay there and the money would be refunded. As it was late we stayed 1 night and the next morning we left (we waited until 10am which would be the time the reception opened but no one showed up and when I called they said it would take 2 hours to arrive).

The most thing that I like from this hotel is the location. It’s near from public transport, either bus station or train station and also rental car services. The second one is it has microwave and dishwasher things. It is really useful if you travel with kids. But fyi the location is ex red district.

The hotel not really clean and the housekeeping staff not clean the room really well

The elevator was so scary, so I used the stairs to get to my room. Receptionist less friendly, but for clean and good room condition, bathroom was clean and not smelly