Auberge Des Nuages

We really enjoyed our stay at Nuage Hotel. I had originally booked for 2 nights, but as we liked the place we decided to stay an extra night. It is an ideal location for exploring the surrounding area. We were able to visit Île aux Coudres, Malbaie, and Tadoussac. When we arrived, the room was very clean, comfortable and charming. The place has a lot of character, it’s one of the oldest historic buildings in the area, from what I’ve read. We were able to enjoy the beautiful view of the river to start the new year off right! Some common areas appeared to be under renovation during our stay at the hostel, so they were not accessible at that time. I can’t wait to go back and stay there during the summer season to see what it will be like! When I returned to town, I realized that I had forgotten some valuable personal belongings, and the lady in charge was very friendly, she was very quick and responsive to help me retrieve my belongings. I really appreciated his help! Thank you very much for your stay at the Nuage hotel, we will be back!

When we arrived in the room the bathroom was dirty like it’s not been clean since the last visitor was there. Dirty towels, toothpaste in the sink, booger on the wall, black dirt in the bath tub.. Very disgusting and when we told this to the manager, she offer another room for the night. We took a look in the other room but surprisingly it was dirty too, not as much as the first one, they don’t have a high standard to clean the room. We quit after the visit of the second room, stay far from this hotel !! Don’t waste you time and money.

False reprensation. Nothing near what the pictures look like. The « superior » room looked like a motel room and stunk of it too. The shower was dirty. The people at the front desk, which seem to be the owners, speak neither French nor English.

Excellent place to stay.

Ok

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This was lovely and we were able to stay two nights. It was very special. The room was as advertised, clean, and perfect for our needs. We traveled to the area to take the tour at Les Jardins de Quartre-Vents. This Auberge was so conveniently close to the jardins and was in a wonderful area to explore.

Worst Internet since my dial up days. Bathroom although clean, had a rubber bath mat that was disgusting.

On ne parle ni l'anglais, ni le français? Ils essayent... hm. Un endroit agreable, le sous-sol maudite, on s'ait aime le gros bain ;)

My husband and I had booked 3 nights there. We were greeted by the owner, who had a big smile and was very welcoming. However, it soon became clear that she was unable to communicate more than a few words in either French or English so we were unable to ask her questions or express any concerns about our accommodation, which was frustrating. She was not even able to explain what was served for breakfast, and just kept pointing at a sign that said 'petit déjeuner'. I tried in both English and French, but her answers were monosyllablic/incomprehensible. Fortunately, the next day we discovered that her son seemed to be able to at least string a few words together into sentences in both languages, so I recommend that she appoints him to deal with guests instead. However, this was not the only issue. The fridge was dirty and the room we were given was clearly not the one I had booked...the room bore little resemblance to photos when booking. Also, we found that neither the curtains nor the sheets had been ironed and the doors and windows were so difficult to open and close. Also, my husband and I had booked 3 nights, but we had only been left 3 pods for the coffee machine. When we went the second night (Friday) to ask the son for more coffee, he told us there would be no more coffee until the delivery on Monday! (Luckily, he found a couple of pods, but declared that this was 'the last of the last'!) Anyway, I will say that the location was nice...but much better service needed.

Place is a dump, and the owners are very unfriendly. My room had no air conditioning and no fans. It was 87 degrees in the room and it only cooled down when night came. Pics of the property show like a new place but it’s got to be 60-70 years old. Never again

Not sure if the staff spoke English but they certainly dis mot speak French and had a hard time making out my name as reserved. The room appeared to be in the middle of a renovation. It was located right across from the reception desk and public bathroom. Carpet was dingy and stapled to the floor. A live wire hung from the wall in the bathroom. No backup toilet paper, kleenex or hair dryer. The curtains were hanging 6" at least from the windows so the porch lights shone brightly inside at night. The air conditioning unit was not installed. There is more but I will leave it at that.

It was a very nice stay for the night. The staff was really friendly and the room was clean. What's good about it, it's that for an auberge it had a full bathroom and sink in each room which was really nice and they also offer breakfast. These days finding a hotel at a raisonnable Price can be hard so this is a great alternative if you wanna save money. I would recommend!!

Hôtel has no air conditioning just a fan. Pictures are showing a very nice new hotel,but not accurate. Not soundproof at all we had to listen to voices all night.

It appears the property is being taken over by a young couple working to revive it. The various cottages and buildings are in rough shape. The lawns are mess and photos shown are deceptive. The breakfast is limited at best. Our room was very clean, however not made up on our second day. Too much work and not enough staff.

Nous avions réservé le 20 octobre avec des amis à cette auberge pour le 31 décembre. Lorsque nous sommes arrivés sur place, nous avons eu la surprise de voir que l'auberge était fermée et que nous n'avions reçu aucune anulation ou avis des propriétaires à cet effet. Nos appels communiquaient avec une boîte vocale.

Outside of town. The clerk was not speaking english

We received a friendly welcome. Cosy bed in a cute room at the top af a house/hotel. Basic breakfast . Enjoyed our stay.

Inept communication of both official languages. Wifi did not work in annex that we stayed. Breakfast was awful, no coffee, no hot water for tea and no visible service, even though I kept calling and looking for someone. Although the room was clean, it was the worst accommodation I have ever stayed at. Where on earth did the 3 stars come from?

Very clean. Great people. The room was very small just enough room to walk around the bed