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Canopy by Hilton Hangzhou West Lake

Name: Canopy by Hilton Hangzhou West Lake
Address: No. 2 Guohuo Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310001, No. 2 Guohuo Road, Zhejiang, 310001, China

Hotels

9.0

/10

Exceptional

63 reviews

What Guests Say About Their Stay

Wen Chyi Michelle

10.0

/ 10

Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt.

Reven

10.0

/ 10

It was an amazing stay in canopy by Hilton. The service and cleanliness were tip top! One of the cleaner actually helped me to fold my clothes, it’s my first encounter with such detailed cleaning, I gave her a tip for such amazing initiative .I didn’t like the breakfast buffet it is disappointing.

XIAO

10.0

/ 10

Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.

In the Area

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No. 2 Guohuo Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310001

Main Facilities

24-Hour Front Desk

Parking

Elevator

Canopy by Hilton Hangzhou West Lake is located in area / city Shangcheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Canopy by Hilton Hangzhou West Lake

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What's around Canopy by Hilton Hangzhou West Lake

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No. 2 Guohuo Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310001

Discover More About Canopy by Hilton Hangzhou West Lake

Location

Canopy by Hilton Hangzhou West Lake is located in area / city Shangcheng Qu.

About Canopy by Hilton Hangzhou West Lake

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Canopy by Hilton Hangzhou West Lake is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Canopy by Hilton Hangzhou West Lake.

All facilities in Canopy by Hilton Hangzhou West Lake

Others

Public Facilities

Elevator
Parking
Room service

Accessibilty

Accessibility equipment
Accessible parking

In-room Facilities

Hairdryer
TV

General

Hotel Services

24-hour Receptionist

Accommodation Policy & General Information in Canopy by Hilton Hangzhou West Lake

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	AC, 24-Hour Front Desk, Parking, Elevator
Check-In / Check-Out Time	From 15:00 - Before 12:00
Available rooms at Canopy by Hilton Hangzhou West Lake	160
Number of floors in Canopy by Hilton Hangzhou West Lake	12
Another facilities in Canopy by Hilton Hangzhou West Lake	Room service, Accessibility equipment, Accessible parking, Hairdryer, TV

Frequently asked question in Canopy by Hilton Hangzhou West Lake

What are available facilities at Canopy by Hilton Hangzhou West Lake?

There are top facilites at Canopy by Hilton Hangzhou West Lake such as AC, 24-Hour Front Desk, Parking, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Canopy by Hilton Hangzhou West Lake?

The standard check-in time at Canopy by Hilton Hangzhou West Lake is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Canopy by Hilton Hangzhou West Lake

Overall Ratings & Reviews Canopy by Hilton Hangzhou West Lake

Traveloka (1)

Other sources (63)

9.0

Exceptional

From 63 reviews

Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.2

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Traveler Reviews Canopy by Hilton Hangzhou West Lake

Number of reviews per page

Top reviews

Wen Chyi Michelle

Leisure with Children

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt.

Reven

Business

10.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Verified traveler

4.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Room is hot like sauna, even when we adjust temperature to 20-22 degrees, room temp is still 26 degrees!! We informed the staff and they told us nothing can be done as air con is central control!! We were told to open the window!!! Or use the fan they provide. When we requested for change in the room, we were told that it will be the same and may be worse because other rooms, may not even be able to open the window!! It’s a terrible experience especially coming from Hilton and not other random hotel.

XIAO

Business

10.0

/10

Reviewed 25 week(s) ago

Hotels.com verified review

Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.

Wei

Leisure Family

10.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Feedback from my parents: excellent hotel, fancy, clean, and comfortable. Also it is very convenient, close to a lot of restaurants and walkable distance to the west lake.

Daolong

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Location

Fangwei

Leisure Family

8.0

/10

Reviewed 43 week(s) ago

Expedia Group verified review

The hotel is very modern, the room is very spacious. There is even Robert room service! Very convenient location. But there is an overnight bar across the street and it can get really noisy in early mornings. The car honks, people talking and laughing, woke me up every night.

XING ZHONG

Leisure Family

10.0

/10

Reviewed 46 week(s) ago

Expedia Group verified review

Very innovative!! It’s like a hidden gem!

Hensl

Leisure Family

8.0

/10

Reviewed 76 week(s) ago

Expedia Group verified review

The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.

Gerald Teong Giap

4.0

/10

Reviewed 77 week(s) ago

Expedia Group verified review

The room was so small that we paid for an upgrade

Rishi

Friends and Family

8.0

/10

Reviewed 82 week(s) ago

Hotels.com verified review

Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.

song

Friends and Family

6.0

/10

Reviewed 107 week(s) ago

Hotels.com verified review

The hotel is very new and fancy. Service staff are helpful and attentive. The location is desirable. However, the hotel is not for everyone: there are two night clubs that are part of the building complex (and it is not a very big building.) We stayed over the weekend and both nights I did not sleep. The music did not bother but the noise after the club closed at 4am. Taxis sounding their horns and people talking / laughing loudly on the street until 430am or so. Not for older travellers.

Frances Yu

Friends and Family

10.0

/10

Reviewed 176 week(s) ago

Hotels.com verified review

We had a fine stay. We checked in on Saturday around noon time n it was quiet busy but the staff was able to provide the room within one hour n helped bring our luggage to the room. We were also given extra two hours late check out while bringing the baby w us. All staffs in the hotel were nice n super friendly including the doorman n restaurant team. The team was definitely well trained. Very good stay.

Verified traveler

Friends and Family

10.0

/10

Reviewed 211 week(s) ago

Hotels.com verified review

Great hotel, brand new with a good breakfast. Rooms were comfortable and attractive. Hotel staff was kind and helpful.

Hua

10.0

/10

Reviewed 213 week(s) ago

Hotels.com verified review

Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people

CHI KIN

Leisure

8.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

nice environment and comfortable room

Sara

6.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

I loved the design, the staff (young, fun and very careful). The location per se is also fantastic, next to the XiHu; but I think the humidity is a real problem. They have put dehumidifiers everywhere but still, it smells a bad. Therefore, I think I have paid way too much for an hotel that has such a problem… that’s not good for your health. I stayed just 1 night.

Verified traveler

Business

8.0

/10

Reviewed 39 week(s) ago

Hotels.com verified review

Hotel is good. But, the address on the hotels.com and the real location is different. In the app, hotel is located just nearby the west lake, but actual location is 2 blocks away from the west lake. It made me confusing when I find the hotel.

Verified traveler

Business

8.0

/10

Reviewed 39 week(s) ago

Hotels.com verified review

숙소는 청결하고 좋았습니다.

CHI WAI

Friends and Family

10.0

/10

Reviewed 71 week(s) ago

Hotels.com verified review

Very nice hotel

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.