Convenient location with helpful staff. The hotel has been around for a long time, a classic example of “old Shanghai”.

loved art deco, convenient location. bathroom needs update. general is clean.

Good services and clean room

Nice hotel with old world charm.

Quiet place to stay and central location to go everywhere.

The hotel is in a well-maintained historical building. The amenities are enough for a short stay. The service is not warm but adequate. There is no elevator to the lobby. I carried my suitcases to the second floor.

This hotel has a nice location. But the hotel is too old and lacks proper maintenance. The room is big but smells. In addition to the hardware issues, the services were not complimentary. There are over a dozen steps from the hotel gate to the lobby. There is no elevator or ramp. I asked the lady at the check-in desk to get me a bellman, but in vain. I wouldn't recommend it to anyone. There are 4 other hotels in the block, Kunlun and Equatorial are more expensive, but Shanghai Hotel offers competitive rate and Companiel is even cheaper.

hotel location was very good, but hotel is very old. stairs to reach lobby, check in process was slow, check ourt process is worst. rooms are quite big but furniture are very old............ they couldn't call taxi and we have to walk to Hilton hôtels to take a taxi. I will never stay in this hotel............

Book two rooms at one hotel Jin Jan and get switched into a sister hotel of lesser quality. Not the right size bed, the AC won't work, run down and showing its age, and extra fees for just about everything (the elevator was free). Get no help from Expedia, called two times, only to get the run around, and gee I don't see what the big deal is. Ugh. Never will I stay here, and I probably will never use Expedia again. There customer service not only was not helpful, they seem ok with it. What a scam. To top it off the bell men put us in a taxi running a con, the oops I forgot to reset the meter. Other hotel on our stay tell you the price of the cab. On a positive the bar tender in the lobby bar made one of the best margaritas I have had.

Hotel is literally behind a major international American brand. It is a good location but unfortunately for this property it is old and tired. The upholestry on the furniture is tearing, the "gym" cardio equipment (1980s stuff) is in disrepair and the staff are grumpy and unhelpful.

This hotel is a quaint, historic building with larger rooms that are a bit worn, but clean and comfortable. They do not have a restaurant on site but there are many in the area. It is part of the Shanghai hotel next door and they have various restaurants and the Hilton hotel on the other side does as well. For the price this hotel is a great value. I came for a business meeting and the internet here was stronger than in other hotels I have stayed in.

Very comfortable

The 1st impression of this hotel is quite bad. The hotel has 2 buildings with a few minutes walking apart. The booking does not say which building I should check-in at. I am staying in the old building which is known as the better building. The hotel public area is sort of antique, but the hotel room is very OLD with outdated renovation. The hotel lobby area is sort of dark and old looking. Someone may have smoke in the hallway, and passed some smell into my room. With a 4-stars hotel in mind, it does not meet my expectation. Well... For the price I paid, I appreciate the "good side" of the Jing An hotel too. The hotel room is very large. It got all in-room amenities that I would expected for a 4-star hotel (in-room saver, free bottle water, all toiletries and bath robe etc. The hotel staffs are friendly (p.s.> I can speak the local language.). The speed of the RMB$39 per night wifi is actually in reasonable speed that my wife can use it to do some office work. The location of the hotel is excellent with 24 by 7 convenience store right outside the hotel, and lots of options on restaurant nearby. Subway is about 10 minutes walk. Located in between of a modern part and antique part of Shanghai.

The only good thing going for this hotel is the location. Front desk personnel speaks english poorly and is not helpful in assisting for basic tasks like ordering a taxi at the correct time. Could not exchange money either. The first room had a terrible musty stuffy smell, we changed rooms but the new room also had the same smell. If you can swing it book at the Hilton right next door.

Older hotel but not a problem - almost like an art deco style. Still clean and a massive bed. Easy access to lots of places to eat and not too far from the metro and lots of shopping/

Checked in and realized we had definately booked at the wrong hotel. The night manager was amazingly helpful and cooperative and transferred us to a more modern sister hotel. The Shanghai which made our stay incredible.

Good location, spacious of the room but too old, need to do maintenance, bad service and the wifi need to pay.

We got to the hotel to find out that they don't have the room with two double beds we ordered, in fact, they don't have a room like this at all! Not sure why we got this option on hotels.com! The hotel told us to call the agent!!! At the end we got an extra bed free of charge. The rooms are very old, disgusting carpet. Everything is so old, even the bed linen. At night I kept feeling there are bugs walking over me... Room service was OK. I will not go back.

This is a great Moorish building from 1926. As minimal work has been done to the building since 1926 a lot of original details are intact. Staff did their best. This place was clearly state owned for many years. Building needs a loving renovation. Bathroom needed to be cleaned. My room had small brown roaches. Wish I could buy the building and put some work into it.

Decent hotel but old - needs some updating