The Ritz-Carlton, Xi'an

Name: The Ritz-Carlton, Xi'an
Address: No. 50, Keji 2nd Road, Yanta Qu, Xi'an, Shaanxi, China, 710075, No. 50, Keji 2nd Road, Shaanxi, 710075, China

Hotels

9.6

/10

Exceptional

42 reviews

What Guests Say About Their Stay

ADELE

10.0

/ 10

Absolutely amazing experience - exceptional in every possible way. One of the best hotels we have ever stayed in. Rooms, staff, food - all was just fabulous and unforgettable.

Kevin

10.0

/ 10

Our stay at Ritz Carlton Xi'an was truly exceptional, thanks to the impeccable service provided by Chief Concierge, Edward Miao. He went above and beyond his duties to ensure that every aspect of our stay was meticulously planned and executed flawlessly. From the moment we arrived, all our requests were promptly attended to, leaving us feeling completely at ease and well taken care of throughout our entire stay. Edward's attention to detail and his genuine dedication to creating a delightful experience for us truly made our time at the Ritz Carlton Xi'an unforgettable. His personalized recommendations and insider knowledge of the city truly enriched our visit, allowing us to experience the best that Xi'an has to offer. Our stay at Ritz Carlton Xi'an was made truly exceptional by the remarkable service provided by the service staff. Their unwavering commitment to ensuring our comfort and satisfaction made all the difference, and we are immensely grateful. Thank you for surpassing our expectations and for creating a delightful and memorable experience for us.

Meredith

10.0

/ 10

We had a fantastic stay at the Ritz Carlton Xi'an! The service from start to finish was perfect! A special thanks to Edward in concierge and Rianna in guest services for going above and beyond to make our stay perfect. The rooms were typical RC perfection and the food in the restaurant/room service was excellent! I highly recommend this hotel and if we ever come back we would absolutely stay here!

In the Area

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No. 50, Keji 2nd Road, Yanta Qu, Xi'an, Shaanxi, China, 710075

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Elevator

The Ritz-Carlton, Xi'an is a hotel in a good neighborhood, which is located at Yanta Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around The Ritz-Carlton, Xi'an

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No. 50, Keji 2nd Road, Yanta Qu, Xi'an, Shaanxi, China, 710075

Discover More About The Ritz-Carlton, Xi'an

Location

The Ritz-Carlton, Xi'an is a hotel in a good neighborhood, which is located at Yanta Qu.

About The Ritz-Carlton, Xi'an

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Ritz-Carlton, Xi'an exclusively for you.

The Ritz-Carlton, Xi'an is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Ritz-Carlton, Xi'an.

All facilities in The Ritz-Carlton, Xi'an

Others

Hotel Services

Laundry service
Tours
Newspaper in lobby
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge

Things to Do

Indoor pool
Spa
Garden
Shops
Health club
Pool sun loungers

Public Facilities

Others
Elevator
Restaurant
Smoke-free area
Safety deposit box

General

Parking
Banquet
Parking (surcharge)

Food and Drinks

Bar
Breakfast

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

Business Facilities

Conference center

Sports and Recreations

Fitness center

Accommodation Policy & General Information in The Ritz-Carlton, Xi'an

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Fee for buffet breakfast: approximately CNY 268 for adults and CNY 268 for children
Self parking fee: CNY 72 per day (in/out privileges)
Early check-in fee: 100 percent of room rate (subject to availability)
Rollaway bed fee: CNY 408.0 per night
Laundry fee: CNY 200 per stay
Spa fee: CNY 2980 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: CNY 1000 per day

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

14:00 - 23:30

Check-out:

Before 11:30

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	14:00 - 23:30 - Before 11:30
Breakfast Availability	Yes, some room provide breakfast
Available rooms at The Ritz-Carlton, Xi'an	283
Number of floors in The Ritz-Carlton, Xi'an	27
Another facilities in The Ritz-Carlton, Xi'an	Laundry service, Tours, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in The Ritz-Carlton, Xi'an

What are available facilities at The Ritz-Carlton, Xi'an?

There are top facilites at The Ritz-Carlton, Xi'an such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at The Ritz-Carlton, Xi'an?

The standard check-in time at The Ritz-Carlton, Xi'an is starting from 14:00 - 23:30 while the latest check-out time is at Before 11:30

Does The Ritz-Carlton, Xi'an provide breakfast?

Yes, The Ritz-Carlton, Xi'an provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Ritz-Carlton, Xi'an

Overall Ratings & Reviews The Ritz-Carlton, Xi'an

Traveloka (1)

Other sources (42)

9.6

Exceptional

From 42 reviews

Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

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Traveler Reviews The Ritz-Carlton, Xi'an

Number of reviews per page

20

40

Top reviews

Ruben

Leisure Family

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Friendly helpful reception staff

Peng

Business

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Great services

Zhiqiang

Leisure Family

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Nice and clean

Chin Shiang

Friends and Family

6.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

The hotel allowed some guests to smoke. This made the entire floor reeking of cigarette smell. We made a complaint but it looks like not much was done as we saw the culprit smoking from a pipe near the lift lobby the following day. Not acceptable for a Ritz Carlton!

Ming Hong

Leisure

6.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

The water temperature in the shower sometimes fluctuates, cyclying between luke warm and scolding hot.

ADELE

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Absolutely amazing experience - exceptional in every possible way. One of the best hotels we have ever stayed in. Rooms, staff, food - all was just fabulous and unforgettable.

Lucia

Leisure with Partner

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Excellent hotel and amazing services.

Qiwen

Leisure with Children

10.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

Service was excellent and really kids friendly.

Kevin

Leisure with Partner

10.0

/10

Reviewed 66 week(s) ago

Expedia Group verified review

Our stay at Ritz Carlton Xi'an was truly exceptional, thanks to the impeccable service provided by Chief Concierge, Edward Miao. He went above and beyond his duties to ensure that every aspect of our stay was meticulously planned and executed flawlessly. From the moment we arrived, all our requests were promptly attended to, leaving us feeling completely at ease and well taken care of throughout our entire stay. Edward's attention to detail and his genuine dedication to creating a delightful experience for us truly made our time at the Ritz Carlton Xi'an unforgettable. His personalized recommendations and insider knowledge of the city truly enriched our visit, allowing us to experience the best that Xi'an has to offer. Our stay at Ritz Carlton Xi'an was made truly exceptional by the remarkable service provided by the service staff. Their unwavering commitment to ensuring our comfort and satisfaction made all the difference, and we are immensely grateful. Thank you for surpassing our expectations and for creating a delightful and memorable experience for us.

Meredith

Friends and Family

10.0

/10

Reviewed 194 week(s) ago

Hotels.com verified review

We had a fantastic stay at the Ritz Carlton Xi'an! The service from start to finish was perfect! A special thanks to Edward in concierge and Rianna in guest services for going above and beyond to make our stay perfect. The rooms were typical RC perfection and the food in the restaurant/room service was excellent! I highly recommend this hotel and if we ever come back we would absolutely stay here!

Verified traveler

Leisure with Partner

10.0

/10

Reviewed 281 week(s) ago

Expedia Group verified review

While traveling in China over two weeks, I tried six hotels, which included multiple Ritz Carltons and a Four Seasons and this hotel by far was my favourite experience. This hotel surpassed all expectations as it relates to room quality and style. The staff was great, but their were occasionally language barriers, which was not the case at other hotels. The service has a whole was good and I cannot recommendation this hotel enough.

Verified traveler

Leisure Family

10.0

/10

Reviewed 285 week(s) ago

Expedia Group verified review

New, modern hotel. Excellent staff keen to impress. Views our lovely of Xi'an city skyline. Nice spa facilities. Hotel was basically faultless, would be surprised if there is a better hotel in Xi'an.

Jonathan Bernardo

Friends and Family

10.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Increible el hotel pero la peor comunicaciones, nadie habla ingles, asi.que en.vez de disfrutar mas tu estacia, se complica hasta para comer! Solo una trabajadora.megan habla ingles muy bien y amortiguo este tema

Daniel Lopez

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Excelent hotel,

Yelena

Leisure Family

10.0

/10

Reviewed 36 week(s) ago

Expedia Group verified review

Its a lush and beautiful hotel. The room was wonderful, nice beds and the lightning system was simply impressive! Bathroom was also something else! Pool, spa all well kept and luxurious. The check in was quick and in the room (not in the frontdesk as usual) which made it feel quite special. Staff is friendly and welcoming. My only suggestion is to hire more English speaking personnel. When calling frontdesk it was very complicated to understand and would get "my English is not very good" and was transferred to a supervisor. Happened twice. The personnel really seems polite and eager to help, dont get me wrong, but the language barrier makes it difficult. Same at the restaurant, the ladies in the entrance had to go find someone that spoke English. Luckily there is always someone :) . Nora's help with late check out was outstanding, very fast in her response and helped arrange airport pick up. Overall, it was a delightful stay, I would stay again without a doubt

XU

Leisure Family

10.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

The hotel is new and the room is comfortable.

Li Hon

Leisure with Partner

10.0

/10

Reviewed 72 week(s) ago

Expedia Group verified review

下次一定會再來

MA

Friends and Family

8.0

/10

Reviewed 76 week(s) ago

Hotels.com verified review

Family vacation. Comfortable, near the Metro station and shopping centre.

Verified traveler

Business and Leisure with Partner

10.0

/10

Reviewed 207 week(s) ago

Expedia Group verified review

It is fantastic experience that enjoy the excellent service in the hotel,nice room and facilities,strongly recommended!

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Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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