West Lake Hillview International Hotel

Hotels
7.4
/10
Pleasant
40 reviews

What Guests Say About Their Stay

Jeff
10.0
/ 10
The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.
Stephen Mesker
10.0
/ 10
I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.
ALSALMAN
10.0
/ 10
it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .
In the Area
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37 Lianghuafeng Road, Yuhuang Mountain, Shangcheng Qu, Hangzhou, Zhejiang, China, 310001

Main Facilities

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Swimming Pool
24-Hour Front Desk
Elevator
note: hotel was previously named West Lake Hillview Int'L Hotel Staying at West Lake Hillview International Hotel is a good choice when you are visiting Shangcheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around West Lake Hillview International Hotel

37 Lianghuafeng Road, Yuhuang Mountain, Shangcheng Qu, Hangzhou, Zhejiang, China, 310001
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Discover More About West Lake Hillview International Hotel

note: hotel was previously named West Lake Hillview Int'L Hotel

Location


Staying at West Lake Hillview International Hotel is a good choice when you are visiting Shangcheng Qu.

About West Lake Hillview International Hotel

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Get precious and unforgettable moment during your stay at West Lake Hillview International Hotel.

All facilities in West Lake Hillview International Hotel

Others West Lake Hillview International Hotel
Others

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Tours
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Shops
  • Hot tub
  • Spa
  • Garden
  • Library
  • Sauna

General

  • Lockers
  • Swimming pool
  • Smoking area
  • Rooftop terrace
  • Parking

Business Facilities

  • Meeting facilities
  • Business center
  • Conference center
  • Conference rooms

Public Facilities

  • Others
  • Safety deposit box
  • Elevator

Transportation

  • Access to train station (surcharge)
  • Airport transfer

Food and Drinks

  • Bar
  • Breakfast

Nearby Facilities

  • Souvenir shop
  • ATM/Banking

Sports and Recreations

  • Game room
  • Fitness center

Accommodation Policy & General Information in West Lake Hillview International Hotel

Important Note
  • Breakfast fee: approximately CNY 50 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards
  • Mobile payment options include: Alipay and WeChat Pay
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:30
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Elevator
Check-In / Check-Out Time
From 14:00 - Before 12:30
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at West Lake Hillview International Hotel
189
Number of floors in West Lake Hillview International Hotel
5
Another facilities in West Lake Hillview International Hotel
Laundry service, Newspaper in lobby, Tours, Wedding service, Luggage storage

Frequently asked question in West Lake Hillview International Hotel

What are available facilities at West Lake Hillview International Hotel?
There are top facilites at West Lake Hillview International Hotel such as Swimming Pool, 24-Hour Front Desk, Elevator. (some may require extra charges)
What is normal check-in & check-out time at West Lake Hillview International Hotel?
The standard check-in time at West Lake Hillview International Hotel is starting from From 14:00 while the latest check-out time is at Before 12:30
Does West Lake Hillview International Hotel provide breakfast?
Yes, West Lake Hillview International Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of West Lake Hillview International Hotel
West Lake Hillview International Hotel has a 4.5-star rating.
How many floors does West Lake Hillview International Hotel have?
West Lake Hillview International Hotel has 5.
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More Reviews from Other Guests in West Lake Hillview International Hotel

7.4
Pleasant
From 40 reviews
Cleanliness

7.8

Room Comfort

7.6

Location

6.6

Service and Facilites

7.0

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Traveler Reviews West Lake Hillview International Hotel

Number of reviews per page
20
40
Top reviews
B
icon-Business
Business
2.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

It looks like the property is undergoing some renovations. Check-in was done by someone at the reception counter who cannot speak English. He came upto our room, but the key card was not working. We had to go back to the reception to get another card for another room. Wifi password was provided only after we asked for it. But the connection was very bad. No breakfast provided. No restaurants at the hotel. The shower handle at the bathroom was leaking water everywhere. The reception was empty at the time of check-out. We had to wait for 10 - 15 minutes before someone could attend to us.
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Ayman
6.0
/10
Reviewed 547 week(s) ago

Expedia Group verified review

Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.
Ali Rizvi
8.0
/10
Reviewed 596 week(s) ago

Hotels.com verified review

IT is a nice hotel with excellent rooms.
MZUS
2.0
/10
Reviewed 605 week(s) ago

Expedia Group verified review

I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better
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G. Henegar
8.0
/10
Reviewed 637 week(s) ago

Hotels.com verified review

Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.
LD
2.0
/10
Reviewed 647 week(s) ago

Hotels.com verified review

The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.
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Verified traveler
2.0
/10
Reviewed 688 week(s) ago

Expedia Group verified review

There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.
Jeff
10.0
/10
Reviewed 695 week(s) ago

Expedia Group verified review

The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.
Read More
Stephen Mesker
10.0
/10
Reviewed 697 week(s) ago

Hotels.com verified review

I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.
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ALSALMAN
10.0
/10
Reviewed 713 week(s) ago

Expedia Group verified review

it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .
SOCO...
4.0
/10
Reviewed 728 week(s) ago

Hotels.com verified review

there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!
Verified traveler
4.0
/10
Reviewed 728 week(s) ago

Expedia Group verified review

We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.
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Verified traveler
8.0
/10
Reviewed 734 week(s) ago

Hotels.com verified review

We were upgraded to a really beautiful room, it was in the second building and I would highly recommend staying there. The hotel staff did not speak much English and it was hard communicating with them, this was the hotel's greatest downfall.The hotel has a good restaurant which is quite lucky as its at least a 20 min walk to the lake front where other options are available. Bicycles are available for rent; however, the deposit they require is astronomical.
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MANSOUR
6.0
/10
Reviewed 741 week(s) ago

Hotels.com verified review

First, thank you for following up and hear the opinions and feelings of your customers, this indicates that the paper on your dealings with us. Second my opinion the hotel is good, quiet, clean, and all the staff and workers in the hotel are working with all they can to the convenience of guests, but I was having some disadvantages such as, far from the city, does not have the swimming pool and it's disturbing was the presence of mosquitoes. This is my opinion frankly. Thank you again
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Joy
10.0
/10
Reviewed 744 week(s) ago

Hotels.com verified review

In short excellent. Stayed for 3 nights. Good location, got my train tickets booked right at the hotel, when I needed a taxi to go anywhere, it was arranged for me by reception at short notice. Enjoyed it here!
Jeff
10.0
/10
Reviewed 745 week(s) ago

Expedia Group verified review

This hotel is located within comfortable walking distance of XiHu (West Lake). I could jog to the Leifeng Pagoda in about 12 minutes and the National Silk Museum is a two minute walk and the approach to Jade Emperor Hill is about a five minute walk. The room was spacious and well equipped. The area around the hotel is hilly with deep, green scenery. The air conditioning seemed OK though it probably did not do much to remove the humidity in the room. Also, although the hotel's book talks about their fitness area it seemed that they only had a massage area. Overall I enjoyed this hotel and remain suprised at how low cost it is given the location and the room.
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TM
6.0
/10
Reviewed 753 week(s) ago

Hotels.com verified review

Although the facilties were very nice, and the staff accommodating, it was impossible to get a taxi to take us to the hotel (unless you were willing to pay 100 yuan, when taxis should be using the meter for no more than 20 yuan). During the day, the road outside the hotel became one way down the hillside, and it was then extremely difficult to get a taxi from the hotel. We did a lot of walking...
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Busy Travellers
8.0
/10
Reviewed 778 week(s) ago

Expedia Group verified review

Hotel staff took 20 minutes to find and confirm the booking, They did not had no knowledge of the reservation, Do not speak English, Besides showing them the reservation confirmation there was nothing we could do, Checking was very frustrating/After that it was beauiful.
Philip
10.0
/10
Reviewed 786 week(s) ago

Expedia Group verified review

Well appointed rooms and very clean. Service on reception could be improved as they had no record of my reservation. dissapointed that Spa facility is for men only. Reasonably priced, quiet location and would consider returning.
Anonymous
10.0
/10
Reviewed 790 week(s) ago

Expedia Group verified review

Nice and spacious room with comfortable bed. The hotel is a bit far from the Lake, Hangzhou's main attraction but the concierge is very helpful and able to get us taxi. If you know how to take bus K12, you need only a 10-min walk back to the hotel. Bus fare is only RMB2.0.
Number of reviews per page
20
40

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