Manager, & office staff do not communicate properly. The manager & reception refused me & husband as a hotel guest. after 20 hours traveling,I arrived at hotel (at night); The manager refused to accept my registered marriage certificate. I have been married for one year and half, & have never been denied as a guest in hotels. The manager told me to go to another hotel; Obviously he is unaware of what a registered legal signed stamped marriage certificate looks like. The sales office confirmed my reservation a month ago, & I informed them of my marriage certificate. There seems to be no professional communication between the sales office & the reception. The reception & manager were extremely rude, disrespectful, & I hope Expedia discontinues business with Beirut hotel.

Overall excellent experience and good for travelers to rest and catch next flight ! Plus free airport service

The staff were amazing, All of them are always smiling and willing to help and serve with generosity in a very polite way What was really annoying was the WIFI, even though it is available and free but it was way slow that you can almost not useable

The hotel needs to renovate

Very conveniently located near airport with free shuttle. Front desk evening clerk especially was amazing! He bent over backwards to help us in any way he could. Free Wifi didn't work well most of the time. Even the engineers they sent to our room to fix it weren't able to do much. Lots of interesting shops and restaurants all within walking distance. Fortunately we were high enough that all the honking traffic didn't bother us too much. We had to check out at 5 AM, so they let us special order what to put in our breakfast to go boxed - even cheese omelets which were quite tasty. The beds were a little too firm for my taste but I slept pretty well nonetheless. I appreciated the bottled water they provided in the room.

This is my place whenever I stay in Cairo. It's location is excellent and the staff are nice and willing to help for whatever you require.

Didn't like the smell of bed.

Simple hotel with good helpful staff!

The room looked really dirty I had people banging on my door at 11 at night in order to get me coffee and tea and teapot, they woke me up up.When they did bring the tea and the coffee they didn't bring any coffee cups!!!!I asked not to disturb me and that I didn't want any service but they instead of giving me the coffee and the tea probably for tips.

Very friendly staff

Good location and free shuttle to airports not like very old building and small elevator. Overall not bad hotel

Great location. Very friendly staff

Old but at the best location.

Staff very willing to help

Good things about this hotel: Friendly staff They printed my covid test for me Near airport Things to improve: Wifi is absolutely trash. It either won't work or it will constantly disconnect you. Bathroom had no toilet paper and had blood stain on the ground. Overall I'd give a 5 out of 10, but felt the hotel was not worth what I paid.

Very friendly and accommodating staff. Convenient to our needs

Booked here because it is close to the airport and has a free airport shuttle. On arrival, check in was friendly. We booked an airport shuttle for 6h30 the next morning. When we arrived at reception the next morning, we were told that their shuttle had gone to pick someone up from the airport, and that we would have to organise our own taxi to the airport at our own cost. Bell boy service was friendly and helpful. The hotel is outdated. There is scaffolding inside the hotel, which was not mentioned when we made the reservation. The bathroom grout could have done with some bleach. This hotel is definitely not worth the price we paid.

The hotel is very central and they were nice enough to upgrade my room because they were late to pick me up from the airport. However, there is a bar downstairs and there are just a lot of smokers and you can smell the smoke from within the ventilation in my room even though the room was supposed to be non smoking. There isn't any water cooker in the room for coffee or tea. Breakfast was nice. Price wise ok.

My non-smoking room had a strong smoke smell. The carpet was worn, dirty and had not been vacuumed. There was no hair dryer and none available at the desk. There was no hot water pot for coffee/tea in the room. The lobby was dark and dreary with aging furniture. We cancelled our 5 night stay and moved to another hotel after the first night.

I chise this location because of its location whixh was very convenient. Beside the location which may or may not syits other travelers, i found no other advantages to this hotel. The room was not clean. The furniture was filthy. Cigarette burn on the bed sheets etc.