Best Western Plus Aston Hall Hotel

Extremely disappointed. I upgraded to a luxury room to enjoy a king size bed. I think because it was low season and the room wasn’t in use constantly the heating had been turned off so upon arrival the bedroom was extremely cold. Eventually staff managed to get the heaters on but definitely not warm enough to take a bath, (the luxury I had desired all day). To add to our stress the phone rang twice in the middle of the night at 3am. then again 4am., after which we pulled the plug out of the socket. The good things about our stay were good food, lovely fluffy towels, and pretty surroundings.

This has been a beautiful old property but like many now it is in need of renovation. My room was nice and spacious, clean and the bathroom actually had a bath which is nice. It was a little tired and need of some TLC. The breakfast was hugely disappointing. No one available to show me to a table and after waiting a while I was told they were busy and to sit anywhere. Hot drinks and hot food are to order. I waited 10 minutes before a drink order was taken and another 10 for it to arrive and the food order taken. I will just add there were only 2 other tables with people on and the staff seemed to be serving what looked like a meeting room elsewhere instead of dealing with hotel residents. The buffet was very basic. No fruit other than a small basket with a mouldy orange and some grapes. No gluten free options which is something most hotels offer as standard. Probably wouldn't return.

Lovely hotel superb staff really friendly

Receptionist went above and beyond the call of duty to upgrade us to a beautiful annexe as there were too many stairs to our original room. She insisted on carrying my case and took us there, amazing lady!

The staff at this hotel were absolutely wonderful. I arrived after a long day and due to a failure of the Hotels.com app, my booking was not showing. The girl on reception found me a lovely room and helped me with the Hotels.com app cockup! I will be staying at this hotel every time I am near Sheffield from now on. The food in the restaurant was good and the service great. Big thumbs up from me, a regular traveler. Well done !

Great hotel for the money, tv was faulty annoyingly which would have been the final touch. Would use the hotel again

Lovely staff, all really helpful and friendly

Bathroom had not been cleaned - sink covered in toothpaste and water marks. Requested clean. Mould around bath seal. Something hanging from bathroom light. Laundry delivery outside room at 7AM on a Saturday. Gave food order to waiter of no salad in burger - came with salad. No onions in salad - came with onions. Apart from that food was good. No atmosphere in restaurant or bar as so few people in. Had to wait in the bar for someone to notice us to get served.

Just here for a friends wedding. Lovely room, everything you would expect to make it very comfortable.

Our room was quite expensive regarding the small size of the room and bathroom. The decor was rough with areas requiring repainting and the bathroom tap was in a poor state. Also there was a publc hair on the toilet seat, very undesirable to say the least!!!

an excellent short stay I would happily recommend to anyone. Accommodation, food, surroundings, parking all top quality

Windows did not open at all

Room was spacious Bed mattress was one of the worst I have had in hotel. 2 people an you roll into the middle Shower in bad very poor I'm only 5.8" and I had to crouch down to get under the shower head. Staff really nice breakfast was excellent including service but having a good night sleep is paramount to my stay

Room booked was not as described on Expedia. We were lucky that there were other rooms available and the staff were accommodating and we were able to move to a room what had the facilities that we required.

Faultless! Great room, great food, great service.

Lovely grounds

Very good

No heating Electric plug in heater did not work Tv remote did not work therefor no tv in the room

Very nice

Lovely Hotel, Room was very comfortable and TV in room was decent, my only gripe is that it has advertised there was a Gym here but on arrival i was told i would have to travel to another Hotel to use a Gym there.