Hotel is advertised with parking available. this isn't the case. Hotel was lovely and room well equipped. Bed really comfy. Bar area lacks atmosphere but food was OK - albeit a little expensive. Breakfast was awful. I'm not a buffet person. Decided against the cooked options as the bacon looked like it had been incinerated and fried eggs were hard. Attempted scrambled egg but was rubbery and tasteless. Coffee was dreadful

Thankyou

For what we paid the hotel was not worth it, the deluxe double room is very basic and the bed wasn’t that comfortable. Rooms are dark and the digital heating/lighting system isn’t great. There are building works going on around the hotel too making it a little difficult to navigate. The hotel also isn’t as central as I hoped but that’s an oversight on my part I guess. Staff were ok, not rude but average. Breakfast is mediocre and I wouldn’t have paid for BB had I known this. Nice hotel but a really great 3 star at best.

The hotel is quite alright, but nothing more than that. The area is noisy and dusty because of construction that is being done. I had to pay 20£ for breakfast, when I was told it would be 13€. In the room there was an electric kettle, but no coffee maker. Bathroom was clean.

Very disappointed after a weekend away - problems every day and most unresolved. - parking website says 14pound/exit. charged multiples of this three days in a row, despite flagging it every time. No clear timeline for the promised refund. - Hotel room was freezing. Thermostat didn't properly work, and there were portable heaters in the common areas.. - Hairdryer didn't work. Took 2 days to get a new one. - Iron didn't work. - 22% hotels.com "vip" discount on food/drink, no one knew about it. For a 4 star hotel and the prices charged - shocking.

This hotel does not have onsite parking as advertised. The closest parking is a long walk away!

Very easy to check in and out - great rooms with en suite

Very central location, clean and spacious room! Reception staff were lovely and helpful.

Great all round hotel. Close to bull ring. So noisy, Christmas party going on until 12pm?

The hotel was very nice inside and rooms were clean and nicely decorated. Staff were friendly and helpful. One small critique, no treadmill in gymn

Great hotel and comfortable bed.

food not great, bed was fantasic

Stay was good, comfortable and customer service was good.

Ive stayed in this hotel multiple times and its beyond amazing

The staff and hotel are lovely (great building and xmas decorations) but the HS2 building work next door detract from it a bit. My room was also on the cold side as was some of the water supplied to the room. That said there was more to like than not.

The room was OK but the heating / air con didn’t work. Not too cold outside yet (so survivable) but …

Our experience started out by not being able to find the drop off point for the hotel, it was dark when we arrived and there was a lot of road construction in the area. After parking in a nearby garage and walking up, a snarky check in clerk couldn’t find our reservation. After getting that sorted out, we went to the room. We inserted the room key into the slot which was supposed to control the lights and heat. After playing around with it, we couldn’t get it to work. I tried to call reception but there was a red blinking light on the phone and I couldn’t get through. I walked down to the desk and a different clerk reset the heat, however it still wasn’t working. Third trip down to reception and the snarky clerk said she would send someone up to look at it. She couldn’t figure out the problem and also said they were fully booked so we couldn’t change rooms and that she would have a space heater sent up. We were tired and wanted to get to bed and it took about 45 minutes to get the heater. Unfortunately that wasn’t the only hassle with the room. A top sheet was used as a fitted sheet which didn’t fit the bed properly and left part of the mattress exposed. The shower leaked water all over the bathroom floor and no fan to dry it up. Housekeeping came in to make up the room the second day and only left one replacement towel for the three of us. The room was clean overall, but all the little hassles overshadowed everything else.

Wonderful new property. Beautifully furnished rooms!

Great

Great food and breakfast. Location was perfect for shopping at the bullring. Would recommend,