Crowne Plaza BIRMINGHAM NEC, an IHG Hotel

5 stars

Wonderful, great location easy access. Polite staff. Parminder at breakfast was exceptional.

Overall excellent hotel, common areas were really lovely, room was perfectly serviceable but a little tired furniture wise. Excellent breakfast

Great hotel, went to a concert at Bp live and our was a 3 minute walk. Next door to loads of restaurants and plenty to do. Only moan, was how long the food took to be served in their restaurant for evening meal.

Molly was amazing when we checked in. She was extremely helpful and suggested places for us to go as no one in our party is from Birmingham. She was welcoming and friendly and is an asset to the hotel. All 4 of us were in one room and there was plenty of space. The room was clean. Great place to stay!

Overall: very good. Convenient location; excellent parking (only £10); great staff; spacious room and bed; good Aircon/heating; super clean; easy check-in and check-out; good menu; generally in god condition. Could Do Better: like all chain hotels, doesn’t quite hit the mark in some areas. Desk chair wouldn’t fit under desk because of arms; no integrated USB connectors in power points; power only on one side of the bed; and the caged shampoo/conditioner etc makes you feel like a criminal and was so beryl placed as to be inaccessible while showering. Bad: charging extra for room service PLUS an additional £3.50 “tray charge” is offensive to travellers. Surely all room service involves a tray? Just build it into the price! Despite the little things, I’d stay there again.

Appreciated the hotel staff came round in person to keep guests informed and hotel provided free drinks for unforeseen inconvenience outside their control.

Perfect for attending an event at the NEC

Excellent weekend stay. All staff were incredibly friendly and rooms were clean and comfortable. Reception organised free drink for mums birthday which was greatly appreciated at the end of a busy day. There was also plenty of parking and lovely breakfast.

On site parking at reasonable prices Pleasent staff very helpful

Room 504 bed was poor more like a trampolene. Staff coped well with loss of electricity on Friday at 9am Ali in the bar and restaurant was excellent.

EASY ACCESS TO RESORTS WORLD , FRIENDLY STAFF COULDNT DO MORE SHAME ABOUT THE POWERCUT

Everything was first class from parking in the car park to checking out. The staff were courteous, polite and extremely helpful at all times. The evening meal was delicious with good portion sizes and the breakfast was my favourite. A full english cooked to perfection, not like the dry stale food you get at budget hotels!! Overall, a fantastic stay and id return again if required. I highly recommend!

Great location if attending the BPPulse venue

Lovely hotel, clean, staff helpful and friendly

Great location, room was a good standard and clean, staff were brilliant. Would definitely stay again!

Good breakfast, lots of choice, plenty of seating and tables cleared quickly. Bed very hard. Pillows flat, even with two they didn’t provide adequate support for head.

Fantastic spot for gigs at the arena which is literally next door. Sadly the furniture has seen better days and all the wood fittings were very chipped and scratched. Breakfast was excellent and staff really helpful

The hotel was very nice, however, the check-in was a problem as they did not have my booking properly recorded against my name, apparently the wrong information was passed by Expedia

Nice hotel and good value for money.