DoubleTree by Hilton Hotel Bristol South - Cadbury House

Great hotel and facilities but the air con / heating in the room wasn't working so the room was cold

Super location near the airport and Clevedon

Lovely stay, very friendly helpful staff. We will definitely be back again !

My room was located on the lower floor (zero) and there was no heating or tv working in the room - I contacted reception who said I could have moved rooms if I wanted to but they didn’t have any ! (Pointless offer) they offered to bring a heater but the tv would not be looked at until the following day. When I asked about my discount I was told I needed to go to reception and register my card before they would put my order through to the kitchen, so I did this. I went to reception the following night to settle my bill so I could leave early the next morning and asked about my Jet2 discount that we are eligible for at all Hilton properties (due to the amount of business we place with Hilton hotels) I was told I would need to see the receptionist on shift the next morning as she did not know how to process it. In the morning there was a note pushed under the door which said my credit card had been declined and I needed to contact reception, when I enquired the payment had gone through and when I asked to settle my food & parking costs I again mentioned my discount and was told ‘you only get it when booked by jet2 directly! I disagreed and said I always pay separately for food, parking and drinks which is also settled on a jet2 company credit card and still get the discount, but she refused to do anything further so I paid and took my receipt and left! My receipt for my accommodation was for £232.40 but £278.00 has been taken from my company card! Not impressed at all!!

Great hotel if had at the right price and very near to airport.

Good food

Had a fantastic experience, the staff were nothing but impeccable and the overall stay was excellent! The pool & facilities there were great! The restaurant options was handy to have and of decent quality with MPW. Main negatives were lack of hand towels - seemed to be a shortage in the hotel as other people having this issue. Also doors weren't insulated too well as could hear lots of noise in corridors at night and early morning. The parking fee is also a joke for hotel guests - this should be either free or very good value. 4 nights equalling £40 is a bit of a joke. Overall though, had a really good experience despite being slightly worried with others feedback. Service though was perfect!

Staff were helpful, the food was amazing and the gym had great equipment!

Nice hotel but needs updating , dining area very dark. Bar toilets smell every time door is opened and they are in the middle of the bar , with seats looking right in .

Beautiful on the outside, average on the inside. The bathroom was dated, bed not overly comfortable and whilst access to the pool & sauna is included, it's very frustrating to not have direct access from the hotel. You have to walk out of the hotel and through the grounds - on a sunny day I'm sure it's fine but not in the winter.

Lovely view from my room. Friendly and professional staff. The gym, steam and sauna facilities were excellent. Great view from my room.

When I booked this hotel I had reviewed a number of properties at a similar price. I chose this one based on details of the spa, pool, and photos. On arrival I was disappointed to find the room was in a corridor with a normal door which meant it was quite noisy. The bathroom was small and the shower was into a bath but the shower head was so close to the wall and the water jet so weak that it meant being stood on the curve of the bath almost lent on the wall. I actually slipped due to the closeness of the bath to the wall. When my wife and I went to the spa we found the pool and indoor jacuzzi, sauna and steam room completely inundated. We went to the outside jacuzzi only to find the water temperate was cool and certainly not a hot tub. Giving that up we went for showers in the spa to find again that the water temperature didn’t get anything more than Luke warm. We booked dinner in the Italian restaurant and despite arriving at the booking time and ordering quickly we had to wait for nearly an hour before the food arrived. I had the Steak Frites but although the rest of the food was hot the steak was just about warm enough to eat. It was all quite disappointing. I travel a lot and use a lot of hotels and this was one I wouldn’t use again.

Didnt like we paid for a view but got the car park and trees, only one restaurant open and went to go swimming but were never informed children couldnt go until after 10

Beautiful place and accommodating staff. Enjoy the spa, I would have loved to stay longer. The only downside was the view from our room, otherwise excellent. Can’t wait to come back here!

Great hotel, nice bed, great staff and brilliant breakfast.

Really good value for money. Friendly staff. Had to pay for parking which is a joke and the family room is tiny but other than that it was great

Large hotel near Bristol Airport in reasonable condition.

Stunning hotel looks wise to drive up to, very impressive Parking was easy, but paid Quite a large hotel and difficult to navigate if not stayed there before Room was nice, toilet a bit 'grubby', but not bad Restaurant was cosy, but for food just in the bar was quite high-end and expensive Overall a good hotel and would stay again

Enjoyable stay.

Nice hotel with good facilities but everything overpriced and this made worse by £10 parking fee for using the Hotels own car park. We won’t be back