DoubleTree by Hilton London Excel

Very nice hotel. Friendly,clean

Everything is good, but it is a little bit confusing to walk from station to hotel.

Service in restaurant is beyond dreadful I was sat at a table.. then after 25 mins i walked out.. I was.bored sick, not asked if i wanted a drink.. or a starter or anything.. was ore like 45 mins to be fair... This hotel has a poor restaurant.. eat out!

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Good choice to see Anna voyage but other than that a bit too far out

The staff were nice and helpful regarding the stay. And the overall it was good, would recommend for others.

The shower was dirty, one of the receptionists cut me off when I was speaking to them on the phone - the gentleman who checked me in was lovely and helpful and daisy who I spoke to at check out was really nice. When we got to the room I noticed there was already a hole in the wall so I notified someone on reception so that I didn't get charged for it and he just completely dismissed my comment so I notified daisy upon check out who acknowledged it and made note of it on the system which should have been done when I first reported it. The bathroom was not very clean and the non slip mat had dried blood or something on it

Excellent

Liked breakfast Too far out from central London Noisy bed Noisy air con Good shower

Amazing experience

Excellent service. It was my little boy’s birthday and the staff made him feel very special.

The staff were so polite and friendly and allowed me and my travelling companion to check in earlier than the set time

Lovely hotels spacious , friendly, very comfortable and clean! I would highly recommend s staying here.

Very nice hotel to stay, staff are exceptional they will go to any means to provide a number one service to you so if you want to 1st Class Customer service then look no further we have been 5 or 6 times and every time it gets better and better, thanks

Stay if at Excel but location is not great. 10min walk through park/construction site. It’s an old hotel, lift not working but staff were great

Typical London. Pay top price for a room, parking on top. Pay for it all. Very expensive for not much at all.

Great transport link, walking distance to London city airport. On the river with great views. Very clean and modern. Dining / bar options closed early with customers directed to Just Eat

Lifts are through the main restaurant so you have to pick your way through packed diners and servers every time you enter/exit the building, extra awkward with bags. Bed rock solid and bedding smelt like stale water, air conditioning started an awful loud death banging at 3am with no apparent way to turn off - you can only adjust the thermostat. Claims to be 5 minutes walk from the Excel but it's actually 20+ minutes walk from the back entrance all around the roads - better off staying further away near a DLR/Liz stop and you'll spend less time in transit!

Pleasant experience. Appreciated the extra water and snacks as nothing local in walk from DLR. Staff very helpful.

The only problem was that the bar closed at 11pm our group had been out for a meal and got back at 11pm to be told we could not have a drink.