DoubleTree by Hilton London - Docklands Riverside

Excellent

We had a very good Welcome, and staff took made such an effort for my Daughters birthday celebration, balloons and complimentary drinks for the famkly as we arrived. Brilliant service throughout by happy staff, made the trip one to remember.

Grand

It was an amazing weekend stay

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Very good apart from the noise from a party which went on until 1130, the music could be heard clearly we were on the third floor. My granddaughter who is 11 could not sleep

One night for 02 concert

We stayed for 2 nights mid December, hotel was clean and the short interaction we had with staff was pleasant. We were disappointed by our room, very basic for what we paid, windows were frosted so we could not see out. Have stayed in nicer rooms at Premier Inns and Travelodge’s, water provided was only free if you are a Hilton member, which is free to sign up for but considering the amount we paid the small bottles of water could at least be complementary. The most disappointing part of our stay was the annoying buzzing which was continuous 24/7, making it difficult to sleep. Cookies on arrival were lovely and the uber boat across to Canary Wharf was very convenient and quick. Would not stay again unless a lot cheaper!

While the breakfast and the check-in process were good, the poor cleanliness, lack of attention to detail, and underwhelming customer service left me disappointed. For a hotel with this reputation, I expected higher standards. The cleanliness of the room left much to be desired. One of the two glasses provided was dirty, as were the spoons for tea and coffee, though the cups were clean. In the bathroom, there was a mat in the shower, but when I lifted it, I found a couple of hairs underneath—a detail that was very off-putting.

Need remadling furniture.

Room and service were okay, photos were misleading suggesting you get a room with a view. My room was on the top floor with a velux window looking directly into another room with a velux window. The photos suggest you get a room with a view over the Thames.

Great hotel great service

Staff were lovely, really good stay for the price, pretty walk to the tube stations. Bed was comfy and all really clean!! facilities inc. the shuttle boat to canary wharf was perfect. Lovely stay

Was good but for the price of the Breakfast was overpriced £19.99 supplement when there is more than one person would be a bit pricey.

We had an amazing stay, although the towels were not that clean and some stains in the bathroom my the toilet. Other than that, staff were amazing, food was great, overall we had an amazing experience!

Very good service I'm happy and very clean very nice hotel thanks

I stayed here for the second time in 3 weeks for a business trip, and for the second time in 2 weeks I was not given the room I booked. The first was due to a supposed issue with the fire alarm, the second time I was made to wait for 10 minutes whilst they sorted something in the room. When I got in the room it did not have a balcony as described in the room amenities.

It was as good as expected. Breakfast was good. The staff were friendly

Quirky hotel lovely features Staff great Room wasnt the cleanest, bathroom mouldy and dated, toilet was dirty Fantastic views from window

Friendly staff, nice environment compared with other hotels nearby.